IDEAS home Printed from https://ideas.repec.org/a/caa/jnljfs/v63y2017i5id104-2016-jfs.html
   My bibliography  Save this article

Application of a model for the evaluation of the "Visitor Satisfaction" in a nature reserve of South Italy

Author

Listed:
  • Caterina Patrizia DI FRANCO

    (Department of Agricultural and Forest Sciences, Università degli Studi di Palermo, Palermo, Italy)

  • Valeria BORSELLINO
  • Lorenzo LA SALA

    (Department of Agricultural and Forest Sciences, Università degli Studi di Palermo, Palermo, Italy)

  • Emanuele SCHIMMENTI

    (Department of Agricultural and Forest Sciences, Università degli Studi di Palermo, Palermo, Italy)

Abstract

The protected natural area represents an important resource because from it sustainable and long-lasting social and economic development processes can start. In fact, the conservation of biodiversity can help create economic values by using natural capital which, if properly valorised, can help the momentum of local sustainable development and create diffuse welfare in terms of employment and income. To such a purpose, the evaluation both of the demand by those who enjoy the services of a protected area and of the level of satisfaction that visitors draw from their experience becomes a priority. The present study aims at investigating the behaviour and the preferences of the visitors to a protected natural area by means of the application of a "Visitor Satisfaction" model, in order to provide the managing institution and the local stakeholders with a method for the evaluation of the services offered, and in particular those services that directly concern the recreational function. The model has been implemented in the Riserva Naturale Orientata "Foce del Fiume Belice e dune limitrofe", which is part of the provinces of Agrigento and Trapani in the Region of Sicilia (Sicily, South Italy). Our hope is that it can be extended to other protected areas.

Suggested Citation

  • Caterina Patrizia DI FRANCO & Valeria BORSELLINO & Lorenzo LA SALA & Emanuele SCHIMMENTI, 2017. "Application of a model for the evaluation of the "Visitor Satisfaction" in a nature reserve of South Italy," Journal of Forest Science, Czech Academy of Agricultural Sciences, vol. 63(5), pages 206-218.
    • Handle: RePEc:caa:jnljfs:v:63:y:2017:i:5:id:104-2016-jfs
    DOI: 10.17221/104/2016-JFS
    as

    Download full text from publisher

    File URL: http://jfs.agriculturejournals.cz/doi/10.17221/104/2016-JFS.html
    Download Restriction: free of charge
    File URL: http://jfs.agriculturejournals.cz/doi/10.17221/104/2016-JFS.pdf
    Download Restriction: free of charge
    File URL: https://libkey.io/10.17221/104/2016-JFS?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Babin, Barry J. & Griffin, Mitch, 1998. "The nature of satisfaction: An updated examination and analysis," Journal of Business Research, Elsevier, vol. 41(2), pages 127-136, February.
    2. Grigoroudis, E. & Siskos, Y., 2002. "Preference disaggregation for measuring and analysing customer satisfaction: The MUSA method," European Journal of Operational Research, Elsevier, vol. 143(1), pages 148-170, November.
    3. Žabkar, Vesna & Brenčič, Maja Makovec & Dmitrović, Tanja, 2010. "Modelling perceived quality, visitor satisfaction and behavioural intentions at the destination level," Tourism Management, Elsevier, vol. 31(4), pages 537-546.
    4. Antonio Asciuto & Caterina Patrizia Di Franco & Emanuele Schimmenti, 2013. "An exploratory study of sustainable rural tourism in Sicily," International Journal of Business and Globalisation, Inderscience Enterprises Ltd, vol. 11(2), pages 149-158.
    5. Ahmet Aktaş & A. Aksu & Beykan Çizel, 2007. "Destination Choice: An Important - Satisfaction Analysis," Quality & Quantity: International Journal of Methodology, Springer, vol. 41(2), pages 265-273, April.
    6. Devesa, María & Laguna, Marta & Palacios, Andrés, 2010. "The role of motivation in visitor satisfaction: Empirical evidence in rural tourism," Tourism Management, Elsevier, vol. 31(4), pages 547-552.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Syahmardi Yacob & Erida Erida & Ade Perdana Siregar, 2021. "The loyalty of rural tourism destination: A perspective of destination quality perception, satisfaction, and behavior intention in Indonesia," International Journal of Research in Business and Social Science (2147-4478), Center for the Strategic Studies in Business and Finance, vol. 10(7), pages 257-265, October.
    2. Wong, Brian Kee Mun & Musa, Ghazali & Taha, Azni Zarina, 2017. "Malaysia my second home: The influence of push and pull motivations on satisfaction," Tourism Management, Elsevier, vol. 61(C), pages 394-410.
    3. Olya, Hossein G.T. & Lee, Choong-Ki & Lee, Yong-Ki & Reisinger, Yvette, 2019. "What are the triggers of Asian visitor satisfaction and loyalty in the Korean heritage site?," Journal of Retailing and Consumer Services, Elsevier, vol. 47(C), pages 195-205.
    4. Marianela Denegri & María Baeza & Natalia Salinas-Oñate & Verónica Peñaloza & Horacio Miranda & Ligia Orellana, 2014. "Materialism in Pedagogy Students in Chile," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 117(2), pages 505-521, June.
    5. Chen, Chun-Chu & Huang, Wei-Jue & Petrick, James F., 2016. "Holiday recovery experiences, tourism satisfaction and life satisfaction – Is there a relationship?," Tourism Management, Elsevier, vol. 53(C), pages 140-147.
    6. Bous, Géraldine & Fortemps, Philippe & Glineur, François & Pirlot, Marc, 2010. "ACUTA: A novel method for eliciting additive value functions on the basis of holistic preference statements," European Journal of Operational Research, Elsevier, vol. 206(2), pages 435-444, October.
    7. Yuyu Wu & Jia Chen, 2023. "Spatial Distribution Heterogeneity and Influencing Factors of Different Leisure Agriculture Types in the City," Agriculture, MDPI, vol. 13(9), pages 1-20, August.
    8. Chica-Olmo, Jorge & Gachs-Sánchez, Héctor & Lizarraga, Carmen, 2018. "Route effect on the perception of public transport services quality," Transport Policy, Elsevier, vol. 67(C), pages 40-48.
    9. Afonso, Carolina & Silva, Graça Miranda & Gonçalves, Helena Martins & Duarte, Margarida, 2018. "The role of motivations and involvement in wine tourists' intention to return: SEM and fsQCA findings," Journal of Business Research, Elsevier, vol. 89(C), pages 313-321.
    10. Aikaterini Zerva & Evangelos Grigoroudis & Evangelia Karasmanaki & Georgios Tsantopoulos, 2021. "Multiple criteria analysis of citizens’ information and trust in climate change actions," Environment, Development and Sustainability: A Multidisciplinary Approach to the Theory and Practice of Sustainable Development, Springer, vol. 23(5), pages 7706-7727, May.
    11. Agata Balińska & Wioletta Olejniczak, 2021. "Experiences of Polish Tourists Traveling for Leisure Purposes during the COVID-19 Pandemic," Sustainability, MDPI, vol. 13(21), pages 1-14, October.
    12. Maria Abdul Rahman* & Yusniza Kamarulzaman, 2018. "The Mediating Effect of Satisfaction on Customer Loyalty in Oursourcing Relationships and its Determinants," The Journal of Social Sciences Research, Academic Research Publishing Group, pages 1062-1074:6.
    13. Mohamed Battour & Nur Aulia Noviyani & Ririn Tri Ratnasari & Mohamed Aboelmaged & Riyad Eid, 2022. "The Impact of HDA, Experience Quality, and Satisfaction on Behavioral Intention: Empirical Evidence from West Sumatra Province, Indonesia," Sustainability, MDPI, vol. 14(8), pages 1-19, April.
    14. Kanupriya Katyal & Vinay Kanetkar & Sanjay Patro, 2019. "What is a fair fare? Exploring the differences between perceived price fairness and perceived price unfairness," Journal of Revenue and Pricing Management, Palgrave Macmillan, vol. 18(2), pages 133-146, April.
    15. J-B Yang & D-L Xu & X Xie & A K Maddulapalli, 2011. "Multicriteria evidential reasoning decision modelling and analysis—prioritizing voices of customer," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 62(9), pages 1638-1654, September.
    16. Chiara Mazzocchi & Guido Sali, 2022. "Supporting mountain agriculture through “mountain product” label: a choice experiment approach," Environment, Development and Sustainability: A Multidisciplinary Approach to the Theory and Practice of Sustainable Development, Springer, vol. 24(1), pages 701-723, January.
    17. Adeyemo, Omolola Ibijoke & Ilelaboye, Damilola Josephine & Omoni, Adedayo Adebola & Ogundiran, Adeyinka Amos, 2024. "Evaluation of Residential Housing Satisfaction in Ibadan Metropolis, Nigeria," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 8(8), pages 432-438, August.
    18. Michele Preziosi & Alessia Acampora & Maria Claudia Lucchetti & Roberto Merli, 2022. "Delighting Hotel Guests with Sustainability: Revamping Importance-Performance Analysis in the Light of the Three-Factor Theory of Customer Satisfaction," Sustainability, MDPI, vol. 14(6), pages 1-20, March.
    19. Nesset, Erik & Bergem, Ola & Nervik, Bjørn & Schiøll Sørlie, Even & Helgesen, Øyvind, 2021. "Building chain loyalty in grocery retailing by means of loyalty programs – A study of ‘the Norwegian case’," Journal of Retailing and Consumer Services, Elsevier, vol. 60(C).
    20. Yong-Ki Lee & Byung-Ho Choi & Dong Jin Kim & Sunghyup Sean Hyun, 2014. "Relational benefits, their consequences, and customer membership types," The Service Industries Journal, Taylor & Francis Journals, vol. 34(3), pages 230-250, February.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:caa:jnljfs:v:63:y:2017:i:5:id:104-2016-jfs. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Ivo Andrle (email available below). General contact details of provider: https://www.cazv.cz/en/home/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.