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Assessment and improvement of employee job-satisfaction: a full-scale implementation of MUSA methodology on newly recruited personnel in a major French organisation

Author

Listed:
  • Bérangère Gosse

    (NIMEC EAE 969 - IAE Rouen - University Business School)

  • Christian Hurson

    (NIMEC EAE 969 - IAE Rouen - University Business School)

Abstract

During the last 20 years, a large number of studies have investigated the relationship between employee satisfaction and specific job characteristics, with often contradictory results. The aim of this paper is the assessment of job satisfaction of recent recruits in a large French company. The approach adopted here is to view employees as internal customers of an organization, and their satisfaction as an important driver for business success. Using the MUSA multicriteria methodology for customer satisfaction evaluation, the study aimed (1) to identify and measure satisfaction criteria of newly recruited personnel, and (2) to determine new organisational policies based on the findings.

Suggested Citation

  • Bérangère Gosse & Christian Hurson, 2016. "Assessment and improvement of employee job-satisfaction: a full-scale implementation of MUSA methodology on newly recruited personnel in a major French organisation," Annals of Operations Research, Springer, vol. 247(2), pages 657-675, December.
    • Handle: RePEc:spr:annopr:v:247:y:2016:i:2:d:10.1007_s10479-015-1811-y
    DOI: 10.1007/s10479-015-1811-y
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    References listed on IDEAS

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    1. Grigoroudis, E. & Siskos, Y., 2004. "A survey of customer satisfaction barometers: Some results from the transportation-communications sector," European Journal of Operational Research, Elsevier, vol. 152(2), pages 334-353, January.
    2. Christian Prat dit Hauret, 2006. "L'implication organisationnelle et la satisfaction au travail sont-ils des concepts pertinents pour les experts-comptables stagiaires ?," ACCRA, Association francophone de comptabilité, vol. 12(1), pages 125-146.
    3. Grigoroudis, E. & Siskos, Y., 2002. "Preference disaggregation for measuring and analysing customer satisfaction: The MUSA method," European Journal of Operational Research, Elsevier, vol. 143(1), pages 148-170, November.
    4. Christian Prat dit Hauret, 2006. "L'implication organisationnelle et la satisfaction au travail sont-ils des concepts pertinents pour les experts-comptables stagiaires ?," Comptabilité - Contrôle - Audit, Association francophone de comptabilité, vol. 12(1), pages 125-146.
    5. Sarah Alves & Bérengère Gosse & Pierre-Antoine Sprimont, 2013. "Les attentes professionnelles des apprentis du supérieur," Post-Print hal-02180680, HAL.
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    8. Mihelis, G. & Grigoroudis, E. & Siskos, Y. & Politis, Y. & Malandrakis, Y., 2001. "Customer satisfaction measurement in the private bank sector," European Journal of Operational Research, Elsevier, vol. 130(2), pages 347-360, April.
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    Cited by:

    1. Laura Neumeyer & Anna Gründler & Anna-Luisa Stöber, 2023. "Don’t Worry, Be Happy—Does the CEO’s Personality Mitigate the Negative Effect of Financial Constraints on Employee Satisfaction?," Schmalenbach Journal of Business Research, Springer, vol. 75(1), pages 71-98, March.

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