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Foodora and Deliveroo: The App as a Boss? Control and autonomy in app-based management - the case of food delivery riders

Author

Listed:
  • Ivanova, Mirela
  • Bronowicka, Joanna
  • Kocher, Eva
  • Degner, Anne

Abstract

The rise of digital platforms requires a deeper understanding of the structural role of algorithmic management in work environments. In this interdisciplinary study, we examine how digital platforms, which offer food delivery service, use a mobile application for management of their workforce. Drawing on interviews with self-employed riders at Deliveroo and employed riders at Foodora, we compare how the app affects the interplay between autonomy and control of riders, and how the app-based management relates to different contractual models.

Suggested Citation

  • Ivanova, Mirela & Bronowicka, Joanna & Kocher, Eva & Degner, Anne, 2018. "Foodora and Deliveroo: The App as a Boss? Control and autonomy in app-based management - the case of food delivery riders," Working Paper Forschungsförderung 107, Hans-Böckler-Stiftung, Düsseldorf.
    • Handle: RePEc:zbw:hbsfof:107
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    References listed on IDEAS

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    Cited by:

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    2. Pastuh, Daniel & Geppert, Mike, 2020. "A "Circuits of Power"-based Perspective on Algorithmic Management and Labour in the Gig Economy [Algorithmisches Management und Arbeitsbeziehungen in der Plattformökonomie - Eine "C," Industrielle Beziehungen. Zeitschrift für Arbeit, Organisation und Management, Verlag Barbara Budrich, vol. 27(2), pages 179-204.

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