IDEAS home Printed from https://ideas.repec.org/p/zbw/daredp/1201.html
   My bibliography  Save this paper

Lack of pupils in German riding schools? A causal-analytical consideration of customer satisfaction in children and adolescents

Author

Listed:
  • Kayser, Maike
  • Gille, Claudia
  • Suttorp, Katrin
  • Spiller, Achim

Abstract

Not only the horse as a living creature, but also equestrian sport, has a positive influence on the general upbringing and development of young people. Although equestrian sport still exerts a strong fascination, it is becoming more difficult to inspire young people to take part in this time-consuming and costly sport. It is not only the equestrian sport which is affected by this - the majority of sport clubs offering different types of sport have registered diminishing member numbers. Especially those riding schools which consider themselves as being service providers in equestrian sport are confronted with the challenge of binding children and adolescents to their school for a longer term, thereby enabling the schools to manage themselves sustainably. The present study has, therefore, investigated the various factors which influence customer satisfaction in riding schools and their significance by using a structural equation model. A survey of 203 children and adolescents was undertaken in five different German riding schools. Customer satisfaction was particularly influenced by the design of the riding lessons and the school horses. The influence of the riding instructor however, was more indirect (acting over the direct impact on the design of the lessons and the school'horses) than direct. One most noticeable aspect of the results is the strong influence of customer satisfaction on recommendation behaviour.

Suggested Citation

  • Kayser, Maike & Gille, Claudia & Suttorp, Katrin & Spiller, Achim, 2012. "Lack of pupils in German riding schools? A causal-analytical consideration of customer satisfaction in children and adolescents," DARE Discussion Papers 1201, Georg-August University of Göttingen, Department of Agricultural Economics and Rural Development (DARE).
    • Handle: RePEc:zbw:daredp:1201
    as

    Download full text from publisher

    File URL: https://www.econstor.eu/bitstream/10419/54748/1/68249545X.pdf
    Download Restriction: no
    ---><---

    Other versions of this item:

    References listed on IDEAS

    as
    1. Jakobowicz, Emmanuel & Derquenne, Christian, 2007. "A modified PLS path modeling algorithm handling reflective categorical variables and a new model building strategy," Computational Statistics & Data Analysis, Elsevier, vol. 51(8), pages 3666-3678, May.
    2. Jonah E. Rockoff, 2004. "The Impact of Individual Teachers on Student Achievement: Evidence from Panel Data," American Economic Review, American Economic Association, vol. 94(2), pages 247-252, May.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Kiefer, Stephanie, 2012. "Untersuchung von Indikatoren zur Qualitätsmessung von Reitschulen in Deutschland," Discussion Papers of the Institute for Organisational Economics 4/2012, University of Münster, Institute for Organisational Economics.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Kayser, Maike & Gille, Claudia & Suttorp, Katrin & Spiller, Achim, 2012. "Lack of pupils in German riding schools? – A causal-analytical consideration of customer satisfaction in children and adolescents," 54th Annual Conference, Goettingen, Germany, September 17-19, 2014 187447, German Association of Agricultural Economists (GEWISOLA).
    2. Graves Jennifer & McMullen Steven & Rouse Kathryn, 2018. "Teacher Turnover, Composition and Qualifications in the Year-Round School Setting," The B.E. Journal of Economic Analysis & Policy, De Gruyter, vol. 18(3), pages 1-27, July.
    3. Murphy, Richard & Weinhardt, Felix & Wyness, Gill, 2021. "Who teaches the teachers? A RCT of peer-to-peer observation and feedback in 181 schools," Economics of Education Review, Elsevier, vol. 82(C).
    4. Holzapfel, Sarah & Janus, Heiner, 2015. "Improving education outcomes by linking payments to results: an assessment of disbursement-linked indicators in five results-based approaches," IDOS Discussion Papers 2/2015, German Institute of Development and Sustainability (IDOS).
    5. Dan Goldhaber & Roddy Theobald, 2013. "Managing the Teacher Workforce in Austere Times: The Determinants and Implications of Teacher Layoffs," Education Finance and Policy, MIT Press, vol. 8(4), pages 494-527, October.
    6. Martin Schlotter & Guido Schwerdt & Ludger Woessmann, 2011. "Econometric methods for causal evaluation of education policies and practices: a non-technical guide," Education Economics, Taylor & Francis Journals, vol. 19(2), pages 109-137.
    7. Matthew A. Kraft & John P. Papay & Olivia L. Chi, 2020. "Teacher Skill Development: Evidence from Performance Ratings by Principals," Journal of Policy Analysis and Management, John Wiley & Sons, Ltd., vol. 39(2), pages 315-347, March.
    8. Jo Blanden & Emilia Del Bono & Kirstine Hansen & Birgitta Rabe, 2022. "Quantity and quality of childcare and children’s educational outcomes," Journal of Population Economics, Springer;European Society for Population Economics, vol. 35(2), pages 785-828, April.
    9. Gordey A. Yasterbov & Alexey R. Bessudnov & Marina A. Pinskaya & Sergey G. Kosaretsky, 2014. "Contextualizing Academic Performance In Russian Schools: School Characteristics, The Composition Of Student Body And Local Deprivation," HSE Working papers WP BRP 55/SOC/2014, National Research University Higher School of Economics.
    10. Karol Jan Borowiecki, 2022. "Good Reverberations? Teacher Influence in Music Composition since 1450," Journal of Political Economy, University of Chicago Press, vol. 130(4), pages 991-1090.
    11. Koedel Cory & Leatherman Rebecca & Parsons Eric, 2012. "Test Measurement Error and Inference from Value-Added Models," The B.E. Journal of Economic Analysis & Policy, De Gruyter, vol. 12(1), pages 1-37, November.
    12. Gilpin, Gregory A., 2012. "Teacher salaries and teacher aptitude: An analysis using quantile regressions," Economics of Education Review, Elsevier, vol. 31(3), pages 15-29.
    13. Husein Abdul-Hamid & Sarah Mintz & Namrata Saraogi, 2017. "From Compliance to Learning," World Bank Publications - Books, The World Bank Group, number 26331.
    14. Stacy, Brian, 2014. "Ranking Teachers when Teacher Value-Added is Heterogeneous Across Students," EconStor Preprints 104743, ZBW - Leibniz Information Centre for Economics.
    15. Michael Bates & Michael Dinerstein & Andrew C. Johnston & Isaac Sorkin, 2022. "Teacher Labor Market Equilibrium and Student Achievement," CESifo Working Paper Series 9551, CESifo.
    16. Hendricks, Matthew D., 2014. "Does it pay to pay teachers more? Evidence from Texas," Journal of Public Economics, Elsevier, vol. 109(C), pages 50-63.
    17. Papay, John P. & Kraft, Matthew A., 2015. "Productivity returns to experience in the teacher labor market: Methodological challenges and new evidence on long-term career improvement," Journal of Public Economics, Elsevier, vol. 130(C), pages 105-119.
    18. Montse Gomendio, 2023. "The Level of Skills in Spain: How to Solve the Puzzle using International Surveys," Studies on the Spanish Economy eee2023-35, FEDEA.
    19. Eric A. Hanushek & John F. Kain & Steven G. Rivkin & Daniel M. O'Brien, 2005. "The Market for Teacher Quality," Discussion Papers 04-025, Stanford Institute for Economic Policy Research.
    20. Goel, Deepti & Barooah, Bidisha, 2018. "Drivers of Student Performance: Evidence from Higher Secondary Public Schools in Delhi," GLO Discussion Paper Series 231, Global Labor Organization (GLO).

    More about this item

    Keywords

    customer satisfaction; customer loyalty; riding schools; Partial Least Squares (PLS);
    All these keywords.

    NEP fields

    This paper has been announced in the following NEP Reports:

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:zbw:daredp:1201. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: ZBW - Leibniz Information Centre for Economics (email available below). General contact details of provider: https://edirc.repec.org/data/iagoede.html .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.