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Work Characteristics and Work Performance of Knowledge Workers: What Goes Hand in Hand?

Author

Listed:
  • Tomislav Hernaus

    (Faculty of Economics and Business, University of Zagreb)

  • Josip Mikulić

    (Faculty of Economics and Business, University of Zagreb)

Abstract

The aim of the paper was to investigate the interplay among a wide range of work characteristics and knowledge workers’ performance outcomes. Specifically, we examined the nature of relationships between various task-, knowledge- and social characteristics of work design and both task and contextual performance. Using an adapted Work Design Questionnaire and applying PLS-SEM modelling technique, we analysed cross-sectional and cross-occupational sample of 512 Croatian knowledge workers from 48 organizations. Our findings confirmed the existence and importance of interaction between work characteristics and work outcomes. However, the results suggest that only knowledge characteristics of work design exhibit a significant effect on both distinct dimensions of work behaviour, while task and social characteristics showed different effects on task and contextual performance, respectively.

Suggested Citation

  • Tomislav Hernaus & Josip Mikulić, 2013. "Work Characteristics and Work Performance of Knowledge Workers: What Goes Hand in Hand?," EFZG Working Papers Series 1309, Faculty of Economics and Business, University of Zagreb.
    • Handle: RePEc:zag:wpaper:1309
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    References listed on IDEAS

    as
    1. Hernaus Tomislav, 2011. "Business Trends and Tendencies in Organization Design and Work Design Practice: Identifying Cause-and-Effect Relationships," Business Systems Research, Sciendo, vol. 2(1), pages 4-16, January.
    2. Kingshuk K. Sinha & Andrew H. Van de Ven, 2005. "Designing Work Within and Between Organizations," Organization Science, INFORMS, vol. 16(4), pages 389-408, August.
    3. Reinartz, Werner & Haenlein, Michael & Henseler, Jörg, 2009. "An empirical comparison of the efficacy of covariance-based and variance-based SEM," International Journal of Research in Marketing, Elsevier, vol. 26(4), pages 332-344.
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    Cited by:

    1. Anna Pietruszka-Ortyl & Małgorzata Ćwiek & Bernard Ziębicki & Anna Wójcik-Karpacz, 2021. "Organizational Culture as a Prerequisite for Knowledge Transfer among IT Professionals: The Case of Energy Companies," Energies, MDPI, vol. 14(23), pages 1-32, December.
    2. Ramona Diana LEON, 2015. "The Future Knowledge Worker: An Intercultural Perspective," Management Dynamics in the Knowledge Economy, College of Management, National University of Political Studies and Public Administration, vol. 3(4), pages 675-691, December.
    3. Adil AlKindy & Ishak Shah & Ahmed Jusoh, 2016. "The Impact of Transformational Leadership Behaviors on Work Performance of Omani Civil Service Agencies," Asian Social Science, Canadian Center of Science and Education, vol. 12(3), pages 152-152, March.
    4. Dong-Her Shih & Chia-Ming Lu & Chia-Hao Lee & Yuh-Jiuan M. Parng & Kuo-Jui Wu & Ming-Lang Tseng, 2018. "A Strategic Knowledge Management Approach to Circular Agribusiness," Sustainability, MDPI, vol. 10(7), pages 1-20, July.

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    More about this item

    Keywords

    work design; work characteristics; task performance; contextual performance; PLS-SEM;
    All these keywords.

    JEL classification:

    • M12 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Personnel Management; Executives; Executive Compensation
    • M50 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Personnel Economics - - - General
    • J81 - Labor and Demographic Economics - - Labor Standards - - - Working Conditions

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