Labour Market Segmentation Revisited: A Study of the Dutch Call Centre Sector
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DOI: 10.26481/umarow.2006008E
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Cited by:
- Inge Sieben & Andries De Grip & Jessica Longen & Ole Sørensen, 2009.
"Technology, Selection, and Training in Call Centers,"
ILR Review, Cornell University, ILR School, vol. 62(4), pages 553-572, July.
- Sieben, I.J.P. & de Grip, A. & Longen, J. & Sorensen, O., 2007. "Technology, Selection, and Training in Call Centers," ROA Research Memorandum 004, Maastricht University, Research Centre for Education and the Labour Market (ROA).
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