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Biosecurity, crisis management, automation technologies, and economic performance of travel, tourism and hospitality companies – a conceptual framework

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  • Ivanov, Stanislav Hristov

    (Varna University of Management)

  • Webster, Craig
  • Stoilova, Elitza

    (Chatbot Agency Umni.co)

  • Slobodskoy, Daniel

Abstract

The COVID-19 pandemic of 2020 will have a significant influence on travel, tourism, and hospitality globally. With a massive reduction in tourism globally because of the health crisis, the industry will have to plan recovery and rebuilding of the industry with greater consideration of the biosecurity of customers. A critical element in the reorganisation of the industry will involve the increased incorporation of automation technologies. This paper adopts a supply-side perspective and elaborates on the opportunities that automation technologies provide to travel, tourism, and hospitality companies to mitigate the negative impacts of biosecurity threats on their economic performance. It discusses the costs and benefits of the incorporation of increased levels of automation, especially in regards to the benefits of the safety and health of the consumer. It elaborates on how the current pandemic would stimulate the adoption of automation technologies. Finally, the paper discusses how this fits into the business models of tourism-related industries and outlines the micro- and macroeconomic implications of the greater incorporation of automation into the industry.

Suggested Citation

  • Ivanov, Stanislav Hristov & Webster, Craig & Stoilova, Elitza & Slobodskoy, Daniel, 2020. "Biosecurity, crisis management, automation technologies, and economic performance of travel, tourism and hospitality companies – a conceptual framework," SocArXiv 2hx6f, Center for Open Science.
    • Handle: RePEc:osf:socarx:2hx6f
    DOI: 10.31219/osf.io/2hx6f
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    References listed on IDEAS

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    Cited by:

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    2. Kuo-Ming Chu, 2024. "Innovation Practices of New Technology Adoption for the Business Survival Strategy of Online Travel Agencies During the COVID-19 Pandemic: Two Case Studies in Taiwan," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 15(2), pages 9556-9575, June.
    3. Feiran Wu & Qianxi Zhang & Rob Law & Tianxiang Zheng, 2020. "Fluctuations in Hong Kong Hotel Industry Room Rates under the 2019 Novel Coronavirus (COVID-19) Outbreak: Evidence from Big Data on OTA Channels," Sustainability, MDPI, vol. 12(18), pages 1-17, September.
    4. Alexandra Monteiro & Celeste Eusébio & Maria João Carneiro & Mara Madaleno & Margarita Robaina & Vitor Rodrigues & Carla Gama & Hélder Relvas & Michael Russo & Kevin Oliveira & Myriam Lopes & Carlos B, 2021. "Tourism and Air Quality during COVID-19 Pandemic: Lessons for the Future," Sustainability, MDPI, vol. 13(7), pages 1-22, April.
    5. Jelena Tepavčević & Ivana Blešić & Marko D. Petrović & Svetlana Vukosav & Milan Bradić & Vuk Garača & Tamara Gajić & Dobrila Lukić, 2021. "Personality Traits That Affect Travel Intentions during Pandemic COVID-19: The Case Study of Serbia," Sustainability, MDPI, vol. 13(22), pages 1-18, November.
    6. Wilk-Jakubowski, Grzegorz & Harabin, Radoslaw & Ivanov, Stanislav, 2022. "Robotics in crisis management: A review," Technology in Society, Elsevier, vol. 68(C).
    7. Sorin-Ciprian Teiusan & Sorin-Constantin Deaconu, 2021. "Artificial Intelligence And Covid-19: An Analysis In Business And Economics," Annals - Economy Series, Constantin Brancusi University, Faculty of Economics, vol. 5, pages 144-156, October.
    8. Valentina Ndou & Gioconda Mele & Eglantina Hysa & Otilia Manta, 2022. "Exploiting Technology to Deal with the COVID-19 Challenges in Travel & Tourism: A Bibliometric Analysis," Sustainability, MDPI, vol. 14(10), pages 1-25, May.
    9. Myung Ja Kim & C. Michael Hall & Mark Bonn, 2021. "Factors Affecting Pandemic Biosecurity Behaviors of International Travelers: Moderating Roles of Gender, Age, and Travel Frequency," Sustainability, MDPI, vol. 13(21), pages 1-17, November.
    10. Yanan Li & Sid Terason, 2023. "Configuring the Pattern of Sustainable Tourism Development as Affected by the Construction of a High-Speed Railway System," SAGE Open, , vol. 13(3), pages 21582440231, July.
    11. Myung Ja Kim & C. Michael Hall & Mark Bonn, 2021. "Does International Travel Frequency Affect COVID-19 Biosecurity Behavior in the United States?," IJERPH, MDPI, vol. 18(8), pages 1-17, April.

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