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A Service Robot Acceptance Model: User acceptance of humanoid robots during service encounters

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  • Stock, Ruth
  • Merkle, Moritz

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  • Stock, Ruth & Merkle, Moritz, 2017. "A Service Robot Acceptance Model: User acceptance of humanoid robots during service encounters," Publications of Darmstadt Technical University, Institute for Business Studies (BWL) 123630, Darmstadt Technical University, Department of Business Administration, Economics and Law, Institute for Business Studies (BWL).
    • Handle: RePEc:dar:wpaper:123630
    Note: for complete metadata visit http://tubiblio.ulb.tu-darmstadt.de/123630/
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    Cited by:

    1. Ivanov, Stanislav Hristov & Webster, Craig & Stoilova, Elitza & Slobodskoy, Daniel, 2020. "Biosecurity, crisis management, automation technologies, and economic performance of travel, tourism and hospitality companies – a conceptual framework," SocArXiv 2hx6f, Center for Open Science.
    2. Jinkyung Jenny Kim & Heesup Han, 2022. "Hotel Service Innovation with Smart Technologies: Exploring Consumers’ Readiness and Behaviors," Sustainability, MDPI, vol. 14(10), pages 1-15, May.
    3. Stanislav Hristov Ivanov & Craig Webster & Elitza Stoilova & Daniel Slobodskoy, 2022. "Biosecurity, crisis management, automation technologies and economic performance of travel, tourism and hospitality companies – A conceptual framework," Tourism Economics, , vol. 28(1), pages 3-26, February.
    4. Song, Christina Soyoung & Kim, Youn-Kyung, 2022. "The role of the human-robot interaction in consumers’ acceptance of humanoid retail service robots," Journal of Business Research, Elsevier, vol. 146(C), pages 489-503.
    5. Min-Kyu Kwak & JeungSun Lee & Seong-Soo Cha, 2021. "Senior Consumer Motivations and Perceived Value of Robot Service Restaurants in Korea," Sustainability, MDPI, vol. 13(5), pages 1-15, March.
    6. Rawal, Niyati & Stock-Homburg, Ruth, 2022. "Facial Emotion Expressions in Human–Robot Interaction: A Survey," Publications of Darmstadt Technical University, Institute for Business Studies (BWL) 133073, Darmstadt Technical University, Department of Business Administration, Economics and Law, Institute for Business Studies (BWL).
    7. Stock-Homburg, Ruth & Kirchhoff, Jérôme & Heinisch, Judith S. & Ebert, Andreas & Busch, Philip & Rawal, Niyati & David, Klaus & Wendt, Janine & Spiecker gen. Döhmann, Indra & Stryk, Oskar von & Hannig, 2022. "Responsible Human-Robot Interaction with Anthropomorphic Service Robots: State of the Art of an Interdisciplinary Research Challenge," Publications of Darmstadt Technical University, Institute for Business Studies (BWL) 130084, Darmstadt Technical University, Department of Business Administration, Economics and Law, Institute for Business Studies (BWL).
    8. Muzi Xie & Hong-bumm Kim, 2022. "User Acceptance of Hotel Service Robots Using the Quantitative Kano Model," Sustainability, MDPI, vol. 14(7), pages 1-20, March.
    9. Stanislav Ivanov & Faruk Seyitoğlu & Martina Markova, 2020. "Hotel managers’ perceptions towards the use of robots: a mixed-methods approach," Information Technology & Tourism, Springer, vol. 22(4), pages 505-535, December.
    10. Khan, Ali Nawaz & Jabeen, Fauzia & Mehmood, Khalid & Ali Soomro, Mohsin & Bresciani, Stefano, 2023. "Paving the way for technological innovation through adoption of artificial intelligence in conservative industries," Journal of Business Research, Elsevier, vol. 165(C).

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