IDEAS home Printed from https://ideas.repec.org/a/bpj/touwis/v11y2019i1p25-43n3.html
   My bibliography  Save this article

Ultimate transformation: How will automation technologies disrupt the travel, tourism and hospitality industries?

Author

Listed:
  • Ivanov Stanislav

    (Professor in Tourism and Vice Rector (Research), Varna University of Management, 13A Oborishte Str., 9000 Varna, Bulgaria)

Abstract

Companies from the travel, tourism and hospitality industry have started adopting robots, artificial intelligence and service automation technologies (RAISA) in their operations. Self-check-in kiosks, robotic pool cleaners, delivery robots, robot concierges, chatbots, etc., are used increasingly by tourism companies and transform the ways they create and deliver services. This paper investigates the impact of RAISA technologies on travel, tourism and hospitality companies – their operations, facilities design, marketing, supply chain management, human resource management, and financial management. The paper emphasises that in the future companies will divide into two large segments – high-tech tourism companies offering standardized cheap robot-delivered services, and high-touch companies, which rely on human employees.

Suggested Citation

  • Ivanov Stanislav, 2019. "Ultimate transformation: How will automation technologies disrupt the travel, tourism and hospitality industries?," Zeitschrift für Tourismuswissenschaft, De Gruyter, vol. 11(1), pages 25-43, April.
    • Handle: RePEc:bpj:touwis:v:11:y:2019:i:1:p:25-43:n:3
    DOI: 10.1515/tw-2019-0003
    as

    Download full text from publisher

    File URL: https://doi.org/10.1515/tw-2019-0003
    Download Restriction: no
    File URL: https://libkey.io/10.1515/tw-2019-0003?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Ivanov, Stanislav Hristov & Webster, Craig & Stoilova, Elitza & Slobodskoy, Daniel, 2020. "Biosecurity, crisis management, automation technologies, and economic performance of travel, tourism and hospitality companies – a conceptual framework," SocArXiv 2hx6f, Center for Open Science.
    2. Ivanov, Stanislav & Kuyumdzhiev, Mihail & Webster, Craig, 2020. "Automation fears: Drivers and solutions," Technology in Society, Elsevier, vol. 63(C).
    3. Yi Sheng Tan & Angela S. Wright, 2022. "Exploring “Smart and Green” Concepts: A New Synergy for Irish Hospitality," Tourism and Hospitality, MDPI, vol. 3(1), pages 1-21, March.
    4. Erica Mingotto & Federica Montaguti & Michele Tamma, 2021. "Challenges in re-designing operations and jobs to embody AI and robotics in services. Findings from a case in the hospitality industry," Electronic Markets, Springer;IIM University of St. Gallen, vol. 31(3), pages 493-510, September.
    5. Katharina Blöcher & Rainer Alt, 2021. "AI and robotics in the European restaurant sector: Assessing potentials for process innovation in a high-contact service industry," Electronic Markets, Springer;IIM University of St. Gallen, vol. 31(3), pages 529-551, September.
    6. Ziad Alrawadieh & Zaid Alrawadieh & Gurel Cetin, 2021. "Digital transformation and revenue management: Evidence from the hotel industry," Tourism Economics, , vol. 27(2), pages 328-345, March.
    7. Kai Zhang & Xuejiao Chen, 2022. "Research on the Influencing Mechanism via Which Security Perception of Personal Information Affects Tourist Happiness: A Moderated Mediation Model," Sustainability, MDPI, vol. 14(22), pages 1-23, November.
    8. Stanislav Ivanov & Faruk Seyitoğlu & Martina Markova, 2020. "Hotel managers’ perceptions towards the use of robots: a mixed-methods approach," Information Technology & Tourism, Springer, vol. 22(4), pages 505-535, December.
    9. Miroslava Malcheva, 2019. "The Automation Versus the Human Touch in the Boutique Hotels: Possible Limits," Izvestia Journal of the Union of Scientists - Varna. Economic Sciences Series, Union of Scientists - Varna, Economic Sciences Section, vol. 8(2), pages 155-162, August.
    10. Nguyen Thi Thanh Van & Vasiliki Vrana & Nguyen Thien Duy & Doan Xuan Huy Minh & Pham Tien Dzung & Subhra R. Mondal & Subhankar Das, 2020. "The Role of Human–Machine Interactive Devices for Post-COVID-19 Innovative Sustainable Tourism in Ho Chi Minh City, Vietnam," Sustainability, MDPI, vol. 12(22), pages 1-30, November.
    11. Stanislav Ivanov & Craig Webster, 2020. "Robots in tourism: A research agenda for tourism economics," Tourism Economics, , vol. 26(7), pages 1065-1085, November.
    12. Stanislav Hristov Ivanov & Craig Webster & Elitza Stoilova & Daniel Slobodskoy, 2022. "Biosecurity, crisis management, automation technologies and economic performance of travel, tourism and hospitality companies – A conceptual framework," Tourism Economics, , vol. 28(1), pages 3-26, February.
    13. Taehyee Um & Taekyung Kim & Namho Chung, 2020. "How does an Intelligence Chatbot Affect Customers Compared with Self-Service Technology for Sustainable Services?," Sustainability, MDPI, vol. 12(12), pages 1-21, June.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:bpj:touwis:v:11:y:2019:i:1:p:25-43:n:3. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Peter Golla (email available below). General contact details of provider: https://www.degruyter.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.