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Emotional Labor Demands and Compensating Wage Differentials

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  • Theresa M. Glomb
  • John D. Kammeyer-Mueller
  • Maria Rotundo

Abstract

The concept of emotional labor demands and their effects on workers has received considerable attention in recent years, with most studies concentrating on stress, burnout, satisfaction, or other affective outcomes. This study extends the literature by examining the relationship between emotional labor demands and wages at the occupational level by incorporating data on generalized work activities and work context features from the O*NET. Theories describing the expected effects of job demands and working conditions on wages are described. Results suggest that higher levels of emotional labor demands are associated with lower wage rates for jobs low in cognitive demands and higher wage rates for jobs high in cognitive demands. Implications of these findings are discussed.

Suggested Citation

  • Theresa M. Glomb & John D. Kammeyer-Mueller & Maria Rotundo, "undated". "Emotional Labor Demands and Compensating Wage Differentials," Working Papers 0802, Human Resources and Labor Studies, University of Minnesota (Twin Cities Campus).
    • Handle: RePEc:hrr:papers:0802
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    File URL: http://www.legacy-irc.csom.umn.edu/RePEC/hrr/papers/0802.pdf
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    References listed on IDEAS

    as
    1. Craig A. Olson, 1981. "An Analysis of Wage Differentials Received by Workers on Dangerous Jobs," Journal of Human Resources, University of Wisconsin Press, vol. 16(2), pages 167-185.
    2. Pradeep Kumar & Mary Lou Coates, 1982. "Occupational Earnings, Compensating Differentials, and Human Capital: An Empirical Study," Canadian Journal of Economics, Canadian Economics Association, vol. 15(3), pages 442-457, August.
    Full references (including those not matched with items on IDEAS)

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    Cited by:

    1. Qasim Ali Nisar & Noraini Othman & Bidayatul Akmal Mustafa Kamil, 2018. "Leaders’ Emotional Labor Strategies and Wellbeing: Does Perceived Organizational Justice Mediates the Relationship?," Pakistan Journal of Humanities and Social Sciences, International Research Alliance for Sustainable Development (iRASD), vol. 6(1), pages :82-98, March.
    2. Michael J. Handel, 2016. "What do people do at work? [Was machen Menschen bei der Arbeit?]," Journal for Labour Market Research, Springer;Institute for Employment Research/ Institut für Arbeitsmarkt- und Berufsforschung (IAB), vol. 49(2), pages 177-197, October.
    3. Meyerding, Stephan G.H., 2017. "Analyzing job satisfaction and preferences of employees: the case of horticultural companies in Germany," International Food and Agribusiness Management Review, International Food and Agribusiness Management Association, vol. 20(5).
    4. Cowan, Robin & Sanditov, Bulat & Weehuizen, Rifka, 2011. "Productivity effects of innovation, stress and social relations," Journal of Economic Behavior & Organization, Elsevier, vol. 79(3), pages 165-182, August.
    5. Elfenbein, Hillary Anger, 2007. "Emotion in Organizations: A Review in Stages," Institute for Research on Labor and Employment, Working Paper Series qt2bn0n9mv, Institute of Industrial Relations, UC Berkeley.
    6. MEYERDING, Stephan G.H., 2016. "Job Satisfaction And Preferences Regarding Job Charactereistics Of Vocationals And Master Craftsman Scholars And Horticulture Students In Germany," Review of Agricultural and Applied Economics (RAAE), Faculty of Economics and Management, Slovak Agricultural University in Nitra, vol. 19(1), pages 1-20, April.
    7. Bruce Barry & Mara Olekalns & Laura Rees, 2019. "An Ethical Analysis of Emotional Labor," Journal of Business Ethics, Springer, vol. 160(1), pages 17-34, November.
    8. Yucheng Zhang & Long Zhang & Hui Lei & Yumeng Yue & Jingtao Zhu, 2016. "Lagged effect of daily surface acting on subsequent day’s fatigue," The Service Industries Journal, Taylor & Francis Journals, vol. 36(15-16), pages 809-826, December.
    9. Pearl D’Souza & Zubin R. Mulla, 2011. "Can an Entrepreneurial Personality Compensate for a Boring Job?," Journal of Entrepreneurship and Innovation in Emerging Economies, Entrepreneurship Development Institute of India, vol. 20(2), pages 207-226, September.

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