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Leaders’ Emotional Labor Strategies and Wellbeing: Does Perceived Organizational Justice Mediates the Relationship?

Author

Listed:
  • Qasim Ali Nisar
  • Noraini Othman
  • Bidayatul Akmal Mustafa Kamil

    (Universiti Utara Malaysia.)

Abstract

As emotions play a crucial role in organizations, many researchers have turned their attention to examining emotions in organizational behavior studies to gain a more in-depth understanding of human behaviors within organizations. Leaders’ emotions are deemed important as key elements of effective leadership. Leaders attempt to manage their emotions when interacting with their followers, and these emotions ultimately influence their wellbeing and attitudes. Perceived organizational justice is also proposed as an important factor that might intervene this relationship. Hence, this paper proposed a theoretical framework for studying the relationship between leaders’ emotional labor strategies and wellbeing, in which perceived organizational justice is the mediating factor.

Suggested Citation

  • Qasim Ali Nisar & Noraini Othman & Bidayatul Akmal Mustafa Kamil, 2018. "Leaders’ Emotional Labor Strategies and Wellbeing: Does Perceived Organizational Justice Mediates the Relationship?," Pakistan Journal of Humanities and Social Sciences, International Research Alliance for Sustainable Development (iRASD), vol. 6(1), pages :82-98, March.
    • Handle: RePEc:ani:ipjhss:v:6:y:2018:i:1:p:82-98
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    References listed on IDEAS

    as
    1. Lambert, Eric, 2003. "The impact of organizational justice on correctional staff," Journal of Criminal Justice, Elsevier, vol. 31(2), pages 155-168.
    2. Cho, Yoon-Na & Rutherford, Brian N. & Park, JungKun, 2013. "The impact of emotional labor in a retail environment," Journal of Business Research, Elsevier, vol. 66(5), pages 670-677.
    3. Theresa M. Glomb & John D. Kammeyer-Mueller & Maria Rotundo, "undated". "Emotional Labor Demands and Compensating Wage Differentials," Working Papers 0802, Human Resources and Labor Studies, University of Minnesota (Twin Cities Campus).
    4. Cho, Yoon-Na & Rutherford, Brian N. & Park, JungKun, 2013. "Emotional labor's impact in a retail environment," Journal of Business Research, Elsevier, vol. 66(11), pages 2338-2345.
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