IDEAS home Printed from https://ideas.repec.org/p/hal/journl/halshs-01113813.html
   My bibliography  Save this paper

Innovation surveys for service industries: a review

Author

Listed:
  • Faridah Djellal

    (CLERSÉ - Centre Lillois d’Études et de Recherches Sociologiques et Économiques - UMR 8019 - Université de Lille - CNRS - Centre National de la Recherche Scientifique)

  • Faïz Gallouj

    (CLERSÉ - Centre Lillois d’Études et de Recherches Sociologiques et Économiques - UMR 8019 - Université de Lille - CNRS - Centre National de la Recherche Scientifique)

Abstract

Having been ignored for a long time, innovation in services is now the object of institutional surveys at both the national and international level. The aim of the present article is to review these surveys, which divide up into groups reflecting a range of different theoretical approaches to innovation. It also attempts to examine the methodological limits of these studies, and in particular to highlight the difficulties of comparison that they entail.

Suggested Citation

  • Faridah Djellal & Faïz Gallouj, 2000. "Innovation surveys for service industries: a review," Post-Print halshs-01113813, HAL.
    • Handle: RePEc:hal:journl:halshs-01113813
    Note: View the original document on HAL open archive server: https://shs.hal.science/halshs-01113813
    as

    Download full text from publisher

    File URL: https://shs.hal.science/halshs-01113813/document
    Download Restriction: no
    ---><---

    Other versions of this item:

    References listed on IDEAS

    as
    1. Camal Gallouj & Faïz Gallouj, 1996. "L'innovation dans les services," Post-Print hal-01111983, HAL.
    2. Faridah Djellal & Faïz Gallouj, 2006. "Innovation, services, emplois," Post-Print halshs-00199647, HAL.
    3. Kleinknecht, Alfred & Reijnen, Jeroen O. N., 1991. "More evidence on the undercounting of small firm R&D," Research Policy, Elsevier, vol. 20(6), pages 579-587, December.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Weterings, Anet & Boschma, Ron, 2009. "Does spatial proximity to customers matter for innovative performance?: Evidence from the Dutch software sector," Research Policy, Elsevier, vol. 38(5), pages 746-755, June.
    2. Peter Wood, 2005. "A service-informed approach to regional innovation -- or adaptation?," The Service Industries Journal, Taylor & Francis Journals, vol. 25(4), pages 429-445, June.
    3. Jon Sundbo, 2010. "The Toilsome Path of Service Innovation: The Effects of the Law of Low Human Multi-task Capability," Chapters, in: Faïz Gallouj & Faridah Djellal (ed.), The Handbook of Innovation and Services, chapter 12, Edward Elgar Publishing.
    4. José M. Díaz-Puente & Adolfo Cazorla & Ignacio de los Ríos, 2007. "Policy Support for the Diffusion of Innovation among SMEs: An Evaluation Study in the Spanish Region of Madrid," European Planning Studies, Taylor & Francis Journals, vol. 17(3), pages 365-387, February.
    5. Drejer, Ina, 2004. "Identifying innovation in surveys of services: a Schumpeterian perspective," Research Policy, Elsevier, vol. 33(3), pages 551-562, April.
    6. Immacolata Vellecco & Alessandra Mancino, 2015. "Le reti del Terzo Settore e la sfida per l?integrazione degli immigrati," ECONOMIA E DIRITTO DEL TERZIARIO, FrancoAngeli Editore, vol. 2015(1), pages 155-172.
    7. Jan Mattsson & Jon Sundbo & Christjan Fussing-Jensen, 2005. "Innovation Systems in Tourism: The Roles of Attractors and Scene-Takers," Industry and Innovation, Taylor & Francis Journals, vol. 12(3), pages 357-381.
    8. Weterings, Anet & Koster, Sierdjan, 2007. "Inheriting knowledge and sustaining relationships: What stimulates the innovative performance of small software firms in the Netherlands?," Research Policy, Elsevier, vol. 36(3), pages 320-335, April.
    9. Krzysztof Szczygielski, 2011. "What are service sector innovations and how do we measure them?," CASE Network Studies and Analyses 422, CASE-Center for Social and Economic Research.
    10. Paul Windrum & Manuel García-Go-i & Eileen Fairhurst, 2010. "Innovation in Public Health Care: Diabetes Education in the UK," Chapters, in: Faïz Gallouj & Faridah Djellal (ed.), The Handbook of Innovation and Services, chapter 6, Edward Elgar Publishing.
    11. Marie-Christine Monnoyer-Longé, 2010. "Entrepreneurship and Service Innovation: A Challenge for Local Development," Chapters, in: Faïz Gallouj & Faridah Djellal (ed.), The Handbook of Innovation and Services, chapter 24, Edward Elgar Publishing.
    12. Spyros Arvanitis, 2008. "Explaining Innovative Activity In Service Industries: Micro Data Evidence For Switzerland," Economics of Innovation and New Technology, Taylor & Francis Journals, vol. 17(3), pages 209-225.
    13. José A. Camacho & Mercedes Rodríguez, 2005. "How innovative are services? an empirical analysis for Spain," The Service Industries Journal, Taylor & Francis Journals, vol. 25(2), pages 253-271, March.
    14. Ina Drejer, 2002. "A Schumpeterian Perspective on Service Innovation," DRUID Working Papers 02-09, DRUID, Copenhagen Business School, Department of Industrial Economics and Strategy/Aalborg University, Department of Business Studies.
    15. L. M. Castro & Angeles Montoro-Sanchez & Marta Ortiz-De-Urbina-Criado, 2010. "Innovation in services industries: current and future trends," The Service Industries Journal, Taylor & Francis Journals, vol. 31(1), pages 7-20, March.
    16. Stephen P. Osborne, 2010. "Delivering Public Services: Time for a new theory?," Public Management Review, Taylor & Francis Journals, vol. 12(1), pages 1-10, January.
    17. Bruce Tether, 2003. "The sources and aims of innovation in services: Variety between and within sectors," Economics of Innovation and New Technology, Taylor & Francis Journals, vol. 12(6), pages 481-505.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Faridah Djellal & Faïz Gallouj, 1999. "Services and the search for relevant innovation indicators: a review of national and international surveys," Science and Public Policy, Oxford University Press, vol. 26(4), pages 218-232, August.
    2. Faridah Djellal & Faïz Gallouj, 1999. "Les enquêtes sur l’innovation dans les services : un bilan," Post-Print halshs-01114122, HAL.
    3. Faridah Djellal & Faïz Gallouj, 2000. "Le « casse-tête » de la mesure de l'innovation dans les services : enquête sur les enquêtes," Revue d'Économie Industrielle, Programme National Persée, vol. 93(1), pages 7-28.
    4. Faridah Djellal & Faïz Gallouj, 2001. "Patterns of innovation organisation in service firms: postal survey results and theoretical models," Science and Public Policy, Oxford University Press, vol. 28(1), pages 57-67, February.
    5. Faïz Gallouj, 1999. "Interactional innovation: a neo-Schumpeterian model," Post-Print halshs-01113802, HAL.
    6. Faïz Gallouj & Maria Savona, 2010. "Towards a Theory of Innovation in Services: A State of the Art," Chapters, in: Faïz Gallouj & Faridah Djellal (ed.), The Handbook of Innovation and Services, chapter 1, Edward Elgar Publishing.
    7. Gallouj, Faïz, 2002. "Services innovation: assimilation, differentiation, inversion and integration," MPRA Paper 62174, University Library of Munich, Germany.
    8. Marie-Christine Monnoyer-Longé, 2010. "Entrepreneurship and Service Innovation: A Challenge for Local Development," Chapters, in: Faïz Gallouj & Faridah Djellal (ed.), The Handbook of Innovation and Services, chapter 24, Edward Elgar Publishing.
    9. Fourcroy, Charlotte & Gallouj, Faiz & Decellas, Fabrice, 2012. "Energy consumption in service industries: Challenging the myth of non-materiality," Ecological Economics, Elsevier, vol. 81(C), pages 155-164.
    10. Jean Philippe & Pierre-Yves Léo, 2010. "Innovation and Internationalization: A Dynamic Coupling for Business-to-Business Services," Chapters, in: Faïz Gallouj & Faridah Djellal (ed.), The Handbook of Innovation and Services, chapter 21, Edward Elgar Publishing.
    11. Faridah Djellal & Faïz Gallouj, 2008. "Innovation in services and entrepreneurship: beyond industrialist and technologist concepts of sustainable development," Post-Print halshs-01113906, HAL.
    12. Faïz Gallouj, 1998. "Les trajectoires de l’innovation dans les services : vers un enrichissement des taxonomies évolutionnistes," Post-Print halshs-01114020, HAL.
    13. Gallouj, Faiz, 2002. "Innovation in services and the attendant old and new myths," Journal of Behavioral and Experimental Economics (formerly The Journal of Socio-Economics), Elsevier, vol. 31(2), pages 137-154.
    14. Charlotte Fourcroy & Faïz Gallouj & Fabrice Decellas, 2011. "Challenging the myth of non-materiality. Energy consumption in service industries," Post-Print halshs-01114002, HAL.
    15. Jon Sundbo & Faïz Gallouj, 1998. "Innovation in services in seven European countries: the results of work packages 3-4 of the SI4S project," Working Papers hal-01111911, HAL.
    16. Pascal Petit, 2010. "Innovation and Services: On Biases and Beyond," Chapters, in: Faïz Gallouj & Faridah Djellal (ed.), The Handbook of Innovation and Services, chapter 17, Edward Elgar Publishing.
    17. Frank Crowley & Jane Bourke, 2017. "The Influence Of Human Resource Management Systems On Innovation: Evidence From Irish Manufacturing And Service Firms," International Journal of Innovation Management (ijim), World Scientific Publishing Co. Pte. Ltd., vol. 21(01), pages 1-28, January.
    18. Gallouj, Faïz & Weber, K. Matthias & Stare, Metka & Rubalcaba, Luis, 2015. "The futures of the service economy in Europe: A foresight analysis," Technological Forecasting and Social Change, Elsevier, vol. 94(C), pages 80-96.
    19. André Lorentz & Maria Savona, 2009. "Evolutionary micro-dynamics and changes in the economic structure," Springer Books, in: Uwe Cantner & Jean-Luc Gaffard & Lionel Nesta (ed.), Schumpeterian Perspectives on Innovation, Competition and Growth, pages 137-160, Springer.
    20. Djellal, Faridah & Gallouj, FaIz, 2005. "Mapping innovation dynamics in hospitals," Research Policy, Elsevier, vol. 34(6), pages 817-835, August.

    More about this item

    Keywords

    innovation; R-D; services; surveys; review;
    All these keywords.

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:hal:journl:halshs-01113813. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: CCSD (email available below). General contact details of provider: https://hal.archives-ouvertes.fr/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.