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Innovation Surveys for Service Industries : a Review

Author

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  • Faridah Djellal

    (CLERSÉ - Centre Lillois d’Études et de Recherches Sociologiques et Économiques - UMR 8019 - Université de Lille - CNRS - Centre National de la Recherche Scientifique)

  • Faïz Gallouj

    (CLERSÉ - Centre Lillois d’Études et de Recherches Sociologiques et Économiques - UMR 8019 - Université de Lille - CNRS - Centre National de la Recherche Scientifique)

Abstract

Having been ignored for a long time, innovation in services is now the object of institutional surveys at both the national and international level. The aim of the present article is to review these surveys, which divide up into groups reflecting a range of different theoretical approaches to innovation. It also attempts to examine the methodological limits of these studies, and in particular to highlight the difficulties of comparison that they entail.
(This abstract was borrowed from another version of this item.)

Suggested Citation

  • Faridah Djellal & Faïz Gallouj, 2002. "Innovation Surveys for Service Industries : a Review," Post-Print halshs-00196596, HAL.
    • Handle: RePEc:hal:journl:halshs-00196596
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    References listed on IDEAS

    as
    1. Camal Gallouj & Faïz Gallouj, 1996. "L'innovation dans les services," Post-Print hal-01111983, HAL.
    2. Faridah Djellal & Faïz Gallouj, 2006. "Innovation, services, emplois," Post-Print halshs-00199647, HAL.
    3. Kleinknecht, Alfred & Reijnen, Jeroen O. N., 1991. "More evidence on the undercounting of small firm R&D," Research Policy, Elsevier, vol. 20(6), pages 579-587, December.
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    Cited by:

    1. Weterings, Anet & Boschma, Ron, 2009. "Does spatial proximity to customers matter for innovative performance?: Evidence from the Dutch software sector," Research Policy, Elsevier, vol. 38(5), pages 746-755, June.
    2. Jon Sundbo, 2010. "The Toilsome Path of Service Innovation: The Effects of the Law of Low Human Multi-task Capability," Chapters, in: Faïz Gallouj & Faridah Djellal (ed.), The Handbook of Innovation and Services, chapter 12, Edward Elgar Publishing.
    3. Immacolata Vellecco & Alessandra Mancino, 2015. "Le reti del Terzo Settore e la sfida per l?integrazione degli immigrati," ECONOMIA E DIRITTO DEL TERZIARIO, FrancoAngeli Editore, vol. 2015(1), pages 155-172.
    4. Weterings, Anet & Koster, Sierdjan, 2007. "Inheriting knowledge and sustaining relationships: What stimulates the innovative performance of small software firms in the Netherlands?," Research Policy, Elsevier, vol. 36(3), pages 320-335, April.
    5. Krzysztof Szczygielski, 2011. "What are service sector innovations and how do we measure them?," CASE Network Studies and Analyses 422, CASE-Center for Social and Economic Research.
    6. Paul Windrum & Manuel García-Go-i & Eileen Fairhurst, 2010. "Innovation in Public Health Care: Diabetes Education in the UK," Chapters, in: Faïz Gallouj & Faridah Djellal (ed.), The Handbook of Innovation and Services, chapter 6, Edward Elgar Publishing.
    7. Marie-Christine Monnoyer-Longé, 2010. "Entrepreneurship and Service Innovation: A Challenge for Local Development," Chapters, in: Faïz Gallouj & Faridah Djellal (ed.), The Handbook of Innovation and Services, chapter 24, Edward Elgar Publishing.
    8. Spyros Arvanitis, 2008. "Explaining Innovative Activity In Service Industries: Micro Data Evidence For Switzerland," Economics of Innovation and New Technology, Taylor & Francis Journals, vol. 17(3), pages 209-225.
    9. L. M. Castro & Angeles Montoro-Sanchez & Marta Ortiz-De-Urbina-Criado, 2010. "Innovation in services industries: current and future trends," The Service Industries Journal, Taylor & Francis Journals, vol. 31(1), pages 7-20, March.
    10. Bruce Tether, 2003. "The sources and aims of innovation in services: Variety between and within sectors," Economics of Innovation and New Technology, Taylor & Francis Journals, vol. 12(6), pages 481-505.
    11. Peter Wood, 2005. "A service-informed approach to regional innovation -- or adaptation?," The Service Industries Journal, Taylor & Francis Journals, vol. 25(4), pages 429-445, June.
    12. José M. Díaz-Puente & Adolfo Cazorla & Ignacio de los Ríos, 2007. "Policy Support for the Diffusion of Innovation among SMEs: An Evaluation Study in the Spanish Region of Madrid," European Planning Studies, Taylor & Francis Journals, vol. 17(3), pages 365-387, February.
    13. Drejer, Ina, 2004. "Identifying innovation in surveys of services: a Schumpeterian perspective," Research Policy, Elsevier, vol. 33(3), pages 551-562, April.
    14. Jan Mattsson & Jon Sundbo & Christjan Fussing-Jensen, 2005. "Innovation Systems in Tourism: The Roles of Attractors and Scene-Takers," Industry and Innovation, Taylor & Francis Journals, vol. 12(3), pages 357-381.
    15. José A. Camacho & Mercedes Rodríguez, 2005. "How innovative are services? an empirical analysis for Spain," The Service Industries Journal, Taylor & Francis Journals, vol. 25(2), pages 253-271, March.
    16. Ina Drejer, 2002. "A Schumpeterian Perspective on Service Innovation," DRUID Working Papers 02-09, DRUID, Copenhagen Business School, Department of Industrial Economics and Strategy/Aalborg University, Department of Business Studies.
    17. Stephen P. Osborne, 2010. "Delivering Public Services: Time for a new theory?," Public Management Review, Taylor & Francis Journals, vol. 12(1), pages 1-10, January.

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    Keywords

    innovation; survey; industry;
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