IDEAS home Printed from https://ideas.repec.org/p/hal/journl/hal-04464235.html
   My bibliography  Save this paper

How to apprehend trust at work?
[Comment appréhender la confiance au travail ?]

Author

Listed:
  • Laurent Karsenty

    (CRTD - Centre de recherche sur le travail et le développement - CNAM - Conservatoire National des Arts et Métiers [CNAM])

Abstract

Although trust tends to be recognized as an essential resource for efficient, safe and satisfying work, few existing studies make it possible to apprehend it in the analysis of work and to act to reinforce it when this objective is desirable. The aim of this chapter is to contribute to filling this gap by proposing a conceptualization of trust at work that answers several questions: how can trust be characterized? How can we account for the need for trust at work? How can we position its various objects in relation to each other: self-confidence, confidence in others, confidence in the organization? How is trust established at work, and how can it deteriorate? Lastly, what conditions are conducive to trusting teamwork?

Suggested Citation

  • Laurent Karsenty, 2013. "How to apprehend trust at work? [Comment appréhender la confiance au travail ?]," Post-Print hal-04464235, HAL.
    • Handle: RePEc:hal:journl:hal-04464235
    Note: View the original document on HAL open archive server: https://cnam.hal.science/hal-04464235
    as

    Download full text from publisher

    File URL: https://cnam.hal.science/hal-04464235/document
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Geert Hofstede, 1985. "The Interaction Between National And Organizational Value Systems[1]," Journal of Management Studies, Wiley Blackwell, vol. 22(4), pages 347-357, July.
    2. Calvin Burns & Kathryn Mearns & Peter McGeorge, 2006. "Explicit and Implicit Trust Within Safety Culture," Risk Analysis, John Wiley & Sons, vol. 26(5), pages 1139-1150, October.
    3. Jeffrey H. Dyer & Wujin Chu, 2003. "The Role of Trustworthiness in Reducing Transaction Costs and Improving Performance: Empirical Evidence from the United States, Japan, and Korea," Organization Science, INFORMS, vol. 14(1), pages 57-68, February.
    4. Frédéric Bornarel, 2008. "Relations de confiance et renforcement du contrôle," Revue Finance Contrôle Stratégie, revues.org, vol. 11(1), pages 71-104, March.
    5. Bart Nooteboom & Frédérique Six (ed.), 2003. "The Trust Process in Organizations," Books, Edward Elgar Publishing, number 2811.
    6. Cohen-Charash, Yochi & Spector, Paul E., 2001. "The Role of Justice in Organizations: A Meta-Analysis," Organizational Behavior and Human Decision Processes, Elsevier, vol. 86(2), pages 278-321, November.
    7. Kurt T. Dirks & Donald L. Ferrin, 2001. "The Role of Trust in Organizational Settings," Organization Science, INFORMS, vol. 12(4), pages 450-467, August.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Judit Oláh & Attila Bai & György Karmazin & Péter Balogh & József Popp, 2017. "The Role Played by Trust and Its Effect on the Competiveness of Logistics Service Providers in Hungary," Sustainability, MDPI, vol. 9(12), pages 1-22, December.
    2. Lalit Kumar Yadav & Pawan Gupta, 2017. "Procedural Justice, Job Satisfaction and Organizational Citizenship Behaviour: Mediating Role of Organizational Trust—Indian Tourism Industry Study," Management and Labour Studies, XLRI Jamshedpur, School of Business Management & Human Resources, vol. 42(3), pages 275-292, August.
    3. Li, Li, 2005. "The effects of trust and shared vision on inward knowledge transfer in subsidiaries' intra- and inter-organizational relationships," International Business Review, Elsevier, vol. 14(1), pages 77-95, February.
    4. Matevž Rašković & Maja Makovec Brenčič & Barbara Moerec, 2011. "Trust and management-to-employee communication in Slovenian companies: Some evidence from the current economic crisis," Tržište/Market, Faculty of Economics and Business, University of Zagreb, vol. 23(2), pages 165-187.
    5. Kanchan V. Deosthali & Richard D. Johnson, 2022. "An Empirical Examination of Voluntary Development Activities of Employees," IIM Kozhikode Society & Management Review, , vol. 11(1), pages 75-91, January.
    6. Hugues Poissonnier & Armelle Godener, 2009. "L'Articulation Controle – Confiance Au Sein Des Projets Portes Par Un Pole De Competitivite," Post-Print halshs-00460138, HAL.
    7. Vlaar, P.W.L. & van den Bosch, F.A.J. & Volberda, H.W., 2006. "On the Evolution of Trust, Distrust, and Formal Coordination and Control in Interorganizational Relationships: Towards an Integrative Framework," ERIM Report Series Research in Management ERS-2006-035-STR, Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
    8. Bill McEvily & Vincenzo Perrone & Akbar Zaheer, 2003. "Trust as an Organizing Principle," Organization Science, INFORMS, vol. 14(1), pages 91-103, February.
    9. Roman Fiala & Martin Prokop, 2013. "The relationship among reputation, inter-organizational trust and alliance performance," Acta Universitatis Agriculturae et Silviculturae Mendelianae Brunensis, Mendel University Press, vol. 61(4), pages 899-908.
    10. Capaldo, Antonio & Giannoccaro, Ilaria, 2015. "How does trust affect performance in the supply chain? The moderating role of interdependence," International Journal of Production Economics, Elsevier, vol. 166(C), pages 36-49.
    11. Rekha Krishnan & Inge Geyskens & Jan-Benedict E. M. Steenkamp, 2016. "The effectiveness of contractual and trust-based governance in strategic alliances under behavioral and environmental uncertainty," Strategic Management Journal, Wiley Blackwell, vol. 37(12), pages 2521-2542, December.
    12. Hugues Poissonnier & Armelle Godener, 2009. "L'Articulation Controle – Confiance Au Sein Des Projets Portes Par Un Pole De Competitivite," Grenoble Ecole de Management (Post-Print) halshs-00460138, HAL.
    13. René Fahr & Bernd Irlenbusch, 2008. "Identifying personality traits to enhance trust between organisations: an experimental approach," Managerial and Decision Economics, John Wiley & Sons, Ltd., vol. 29(6), pages 469-487.
    14. Harun Yildiz, 2019. "The Interactive Effect of Positive Psychological Capital and Organizational Trust on Organizational Citizenship Behavior," SAGE Open, , vol. 9(3), pages 21582440198, July.
    15. Chenot, David & Boutakidis, Ioakim & Benton, Amy D., 2014. "Equity and fairness perceptions in the child welfare workforce," Children and Youth Services Review, Elsevier, vol. 44(C), pages 400-406.
    16. Visschers, Vivianne H.M. & Siegrist, Michael, 2012. "Fair play in energy policy decisions: Procedural fairness, outcome fairness and acceptance of the decision to rebuild nuclear power plants," Energy Policy, Elsevier, vol. 46(C), pages 292-300.
    17. Gregorio Rius-Sorolla & Sofía Estelles-Miguel & Carlos Rueda-Armengot, 2020. "Multivariable Supplier Segmentation in Sustainable Supply Chain Management," Sustainability, MDPI, vol. 12(11), pages 1-16, June.
    18. Amy R. Ward & Mor Armony, 2013. "Blind Fair Routing in Large-Scale Service Systems with Heterogeneous Customers and Servers," Operations Research, INFORMS, vol. 61(1), pages 228-243, February.
    19. Amar Fall & Fatéma Safy-Godineau & David Carassus, 2018. "Perceptions de justice organisationnelle dans les collectivités locales : quels impacts sur le bien-être psychologique au travail et sur l’intention de quitter des agents ?," Post-Print hal-02142237, HAL.
    20. Schneider, Christian O. & Bremen, Philipp & Schönsleben, Paul & Alard, Robert, 2013. "Transaction cost economics in global sourcing: Assessing regional differences and implications for performance," International Journal of Production Economics, Elsevier, vol. 141(1), pages 243-254.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:hal:journl:hal-04464235. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: CCSD (email available below). General contact details of provider: https://hal.archives-ouvertes.fr/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.