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Self-service kits to scale knowledge to autonomous teams - concept, application and limitations

Author

Listed:
  • Alexander Poth

    (Volkswagen AG)

  • Mario Kottke

    (Volkswagen AG)

  • Andreas Riel

    (G-SCOP - Laboratoire des sciences pour la conception, l'optimisation et la production - CNRS - Centre National de la Recherche Scientifique - UGA - Université Grenoble Alpes - Grenoble INP - Institut polytechnique de Grenoble - Grenoble Institute of Technology - UGA - Université Grenoble Alpes, G-SCOP_COSYS - Conception Systémique: Homme, Environnement, Technologies - G-SCOP - Laboratoire des sciences pour la conception, l'optimisation et la production - CNRS - Centre National de la Recherche Scientifique - UGA - Université Grenoble Alpes - Grenoble INP - Institut polytechnique de Grenoble - Grenoble Institute of Technology - UGA - Université Grenoble Alpes)

Abstract

In large organizations, it is not trivial to spread knowledge to all teams. Often, individual teams need to handle similar topics and re-invent the wheel. Another scenario is that a group of people with a common role (for example "guild" in Spotify model) has to distill their practices to make them shareable. Trainings should have empower participants so to apply the learnings easily in their daily businesses. To realize this, the proposed Self-Service Kit (SSK) approach can be used in the context of a holistic methodology that fosters team autonomy while leveraging knowledge spread and sharing throughout a large organization. Such a methodology is presented and instantiated in an enterprise context in facing the mentioned challenges.

Suggested Citation

  • Alexander Poth & Mario Kottke & Andreas Riel, 2023. "Self-service kits to scale knowledge to autonomous teams - concept, application and limitations," Post-Print hal-04188951, HAL.
    • Handle: RePEc:hal:journl:hal-04188951
    DOI: 10.2298/csis211112048p
    Note: View the original document on HAL open archive server: https://hal.science/hal-04188951
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    References listed on IDEAS

    as
    1. Alexander Poth & Mario Kottke & Christian Heimann & Andreas Riel, 2021. "The EFIS Framework for Leveraging Agile Organizations Within Large Enterprises," Post-Print hal-03397754, HAL.
    2. Jörg Becker & Ralf Knackstedt & Jens Pöppelbuß, 2009. "Developing Maturity Models for IT Management," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 1(3), pages 213-222, June.
    3. Alexander Poth & Mario Kottke & Andreas Riel, 2020. "The implementation of a digital service approach to fostering team autonomy, distant collaboration, and knowledge scaling in large enterprises," Post-Print hal-02980269, HAL.
    Full references (including those not matched with items on IDEAS)

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    Keywords

    computer science information systems agile learning organization efiS® framework; computer science; information systems; agile; learning organization; efiS® framework;
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