IDEAS home Printed from https://ideas.repec.org/p/hal/journl/hal-01779809.html
   My bibliography  Save this paper

BtoC in the test of city logistics: when the information quality favourites the mutualization of deliveries…
[Le BtoC à l'épreuve de la logistique urbaine : quand la qualité de l'information favorise la mutualisation des livraisons…]

Author

Listed:
  • Bruno Durand

    (CEROS - Centre d'Etudes et de Recherches sur les Organisations et la Stratégie - UPN - Université Paris Nanterre)

  • Marie-Pascale Senkel

    (LEMNA - Laboratoire d'économie et de management de Nantes Atlantique - IEMN-IAE Nantes - Institut d'Économie et de Management de Nantes - Institut d'Administration des Entreprises - Nantes - UN - Université de Nantes)

  • Hoa Vo

    (CREM - Centre de recherche en économie et management - UNICAEN - Université de Caen Normandie - NU - Normandie Université - UR - Université de Rennes - CNRS - Centre National de la Recherche Scientifique)

Abstract

Le commerce électronique connaît désormais un véritable essor dont les impacts logistiques ne peuvent laisser indifférents. Le bouleversement est en effet de taille, puisqu'il s'agit, en BtoC, de livrer l'internaute chez lui ou bien de lui permettre de retirer les produits, qu'il a achetés en ligne, sur des points de retrait. Rien de très aisé en fait, surtout quand les villes connaissent déjà une congestion de leur trafic, due aux livraisons des commerces de proximité et aux déplacements des ménages. Le développement du e-commerce complexifie, par conséquent, sérieusement la logistique… C'est la raison de notre communication, une communication qui est essentiellement centrée sur la problématique de la distribution urbaine et qui prend appui sur nos travaux de recherche, des travaux consacrés aux différentes manières de surmonter les obstacles inhérents à la livraison des colis aux particuliers. Face aux difficultés rencontrées dans les villes, nous sommes aujourd'hui de plus en plus persuadés que des formes de coopérations entre acteurs, au premier rang desquelles se trouve la mutualisation logistique, peuvent permettre de surmonter l'obstacle du tout dernier kilomètre. L'objectif de notre papier consiste, ainsi, à nous intéresser précisément à trois scenarii de distribution urbaine, et à démontrer que la mutualisation des flux physiques conjuguée à l'amélioration de la qualité de l'information contribuent avantageusement à l'élévation du niveau de performance logistique, tant sur le plan écologique que sur le plan économique.

Suggested Citation

  • Bruno Durand & Marie-Pascale Senkel & Hoa Vo, 2012. "BtoC in the test of city logistics: when the information quality favourites the mutualization of deliveries… [Le BtoC à l'épreuve de la logistique urbaine : quand la qualité de l'information favori," Post-Print hal-01779809, HAL.
    • Handle: RePEc:hal:journl:hal-01779809
    Note: View the original document on HAL open archive server: https://hal.science/hal-01779809
    as

    Download full text from publisher

    File URL: https://hal.science/hal-01779809/document
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Marc Filser & Véronique Des Garets & Gilles Paché, 2012. "La distribution. Organisation et stratégie," Post-Print hal-00664498, HAL.
    2. Danièle Patier, 2002. "La Logistique dans la ville," Post-Print halshs-00069760, HAL.
    3. Cruijssen, Frans & Cools, Martine & Dullaert, Wout, 2007. "Horizontal cooperation in logistics: Opportunities and impediments," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 43(2), pages 129-142, March.
    4. François Fulconis & Paché Gilles & Gérard Roveillo, 2011. "La prestation logistique : origines, enjeux et perspectives," Post-Print hal-01442938, HAL.
    5. Jakki Mohr & Robert Spekman, 1994. "Characteristics of partnership success: Partnership attributes, communication behavior, and conflict resolution techniques," Strategic Management Journal, Wiley Blackwell, vol. 15(2), pages 135-152, February.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Bruno Durand & Sonia Mahjoub & Marie-Pascale Senkel, 2014. "Deliveries of the urban internet users : The last mile mutualization in the light of the games theory [La livraison des internautes urbains : La mutualisation du dernier kilomètre à la lumière de l," Post-Print hal-01812875, HAL.
    2. Bruno Durand & Marie-Pascale Senkel, 2011. "Nnovation At The Heart Of Urban Logistics: The Information As A Key Factor Of Mutualization - "Cityssimo" Case Study [L'Innovation Au Coeur De La Logistique Urbaine : L'Information Facteu," Post-Print hal-01816089, HAL.
    3. Odile Chanut & Gilles Paché & Falk Wagenhausen, 2012. "Logistique urbaine : refonder les logiques d'intermédiation," Post-Print hal-01767221, HAL.
    4. Allègre Thierry & François Fulconis & Gilles Paché, 2018. "Mastery of the supply chain and franchise relationship: a promising research perspective [Maîtrise de la chaîne logistique et relation de franchise : une perspective de recherche prometteuse]," Post-Print hal-01889591, HAL.
    5. Claire Capo & Odile Chanut, 2012. "Convenience ensued from proximity: a new analysis framework for Japanese distribution system [Quand la proximité crée la convenience : une grille de lecture du système de distribution japonais]," Post-Print hal-01597651, HAL.
    6. Bruno Durand & Sonia Mahjoub & Marie-Pascale Senkel, 2013. "The delivery of urban internet users : Is the last mile mutualization so successful? [La livraison des internautes urbains : la mutualisation des derniers kilomètres est-elle si performante ?]," Post-Print hal-01774809, HAL.
    7. Hicham Abbad & Bruno Durand & Marie-Pascale Senkel, 2016. "Chapter 3; The physical and informative mutualization in logistics [Chapitre 3 : La mutualisation physique et informationnelle en logistique]," Post-Print hal-01773224, HAL.
    8. Sjauw-Koen-Fa, August R. & Blok, Vincent & Omta, S.W.F. (Onno), 2016. "Critical Success Factors for Smallholder Inclusion in High Value-Adding Supply Chains by Food & Agribusiness Multinational Enterprise," International Food and Agribusiness Management Review, International Food and Agribusiness Management Association, vol. 19(1), pages 1-30, February.
    9. Gallear, David & Ghobadian, Abby & Chen, Weifeng, 2012. "Corporate responsibility, supply chain partnership and performance: An empirical examination," International Journal of Production Economics, Elsevier, vol. 140(1), pages 83-91.
    10. Changbyung Yoon & Keeeun Lee & Byungun Yoon & Omar Toulan, 2017. "Typology and Success Factors of Collaboration for Sustainable Growth in the IT Service Industry," Sustainability, MDPI, vol. 9(11), pages 1-20, November.
    11. Padilla Tinoco, Silvia Valeria & Creemers, Stefan & Boute, Robert N., 2017. "Collaborative shipping under different cost-sharing agreements," European Journal of Operational Research, Elsevier, vol. 263(3), pages 827-837.
    12. Matanda, Margaret Jekanyika & Freeman, Susan, 2009. "Effect of perceived environmental uncertainty on exporter-importer inter-organisational relationships and export performance improvement," International Business Review, Elsevier, vol. 18(1), pages 89-107, February.
    13. Cruz, Luciano Barin & Delgado, Natalia Aguilar & Begnis, Heron Sergio Moreira & Pedrozo, Eugenio Avila, 2006. "Ampliando o Conceito de Rastreabilidade: Em Busca de Sustentabilidade nas Cadeias Produtivas," 44th Congress, July 23-27, 2006, Fortaleza, Ceará, Brazil 146380, Sociedade Brasileira de Economia, Administracao e Sociologia Rural (SOBER).
    14. Christine E. Meka & Lenny S. Bire Manoe & Yeheskial A. Roen, 2024. "Sociological Study on the Participation of Pentahelix Elements in the Reduction of Stunting in Oefafi Bethel Church, East Kupang District, Kupang Regency, East Nusa Tenggara Province," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 8(2), pages 225-230, February.
    15. Camal Gallouj & Faïz Gallouj & Marie-Hélène Vigliano, 2012. "Au-delà de la productivité : les multiples mondes de la performance dans le commerce," Post-Print halshs-01114088, HAL.
    16. Zur, Andrew & Leckie, Civilai & Webster, Cynthia M., 2012. "Cognitive and affective trust between Australian exporters and their overseas buyers," Australasian marketing journal, Elsevier, vol. 20(1), pages 73-79.
    17. Maria Ripollés & Andreu Blesa, 2020. "And yet, non-equity cooperative entries do improve international performance: uncovering the role of networks’ social capital," Small Business Economics, Springer, vol. 55(3), pages 761-776, October.
    18. Todeva, Emanuela, 2007. "Strategic Alliances," MPRA Paper 52845, University Library of Munich, Germany.
    19. Zemo, Kahsay Haile & Termansen, Mette, 2018. "Farmers’ willingness to participate in collective biogas investment: A discrete choice experiment study," Resource and Energy Economics, Elsevier, vol. 52(C), pages 87-101.
    20. Chatterjee, Sheshadri & Chaudhuri, Ranjan & Vrontis, Demetris, 2022. "Managing knowledge in Indian Organizations: An empirical investigation to examine the moderating role of jugaad," Journal of Business Research, Elsevier, vol. 141(C), pages 26-39.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:hal:journl:hal-01779809. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: CCSD (email available below). General contact details of provider: https://hal.archives-ouvertes.fr/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.