IDEAS home Printed from https://ideas.repec.org/p/hal/journl/hal-01662404.html
   My bibliography  Save this paper

La compatibilité de deux modes d'adaptation à la complexité : par un indicateur de performance et par les compétences

Author

Listed:
  • Sylvie Rascol-Boutard

    (LCL - Laboratoire des collectivités locales - UO - Université d'Orléans)

  • Pascale Amans

    (LGC - Laboratoire de Gestion et de Cognition - UT3 - Université Toulouse III - Paul Sabatier - UT - Université de Toulouse)

Abstract

This paper is about two ways of coping with complexity: on the basis of an operational performance measure and on the basis of competences. It is based on the case of two different types of organizations: French museums and the French Income Support Scheme. Indeed, the studied organizations are complex ones. Yet they are managed on the basis of an operational performance measure. Our research underlines to what extent the operational performance measure permits to adapt to complexity once performance has been generated, when it comes to measuring it. Whereas competences, which appear as performance drivers, enable to adapt to complexity while performance is being generated. It appears that those two ways of coping with complexity, though potentially contradictory, are partly compatible.

Suggested Citation

  • Sylvie Rascol-Boutard & Pascale Amans, 2006. "La compatibilité de deux modes d'adaptation à la complexité : par un indicateur de performance et par les compétences," Post-Print hal-01662404, HAL.
    • Handle: RePEc:hal:journl:hal-01662404
    Note: View the original document on HAL open archive server: https://hal.umontpellier.fr/hal-01662404
    as

    Download full text from publisher

    File URL: https://hal.umontpellier.fr/hal-01662404/document
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Philippe Lorino, 2001. "Le Balanced Scorecard Revisite : Dynamique Strategique Et Pilotage De Performance Exemple D'Une Entreprise Energetique," Post-Print halshs-00584637, HAL.
    2. Michel Gervais & Gervais Thenet, 2004. "Comment évaluer la productivité dans les activités de service ?," ACCRA, Association francophone de comptabilité, vol. 10(1), pages 147-163.
    3. Dominique Bessire, 1999. "Définir la performance," Comptabilité - Contrôle - Audit, Association francophone de comptabilité, vol. 5(2), pages 127-150.
    4. William G. Ouchi, 1979. "A Conceptual Framework for the Design of Organizational Control Mechanisms," Management Science, INFORMS, vol. 25(9), pages 833-848, September.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Sylvie Rascol-Boutard & Pascale Amans, 2004. "Le lien entre instruments de mesure de la performance et compétences : les cas des musées et d'un dispositif d'action sociale," Post-Print hal-01634683, HAL.
    2. Pascale Amans & Sylvie Rascol-Boutard, 2006. "Controlling Complex Organizations on the Basis of an Operational Performance Measure," Post-Print hal-01659071, HAL.
    3. Walid Cheffi & Adel Beldi, 2007. "Conception D'Un Outil De Mesure De La Performance : Divergences Entre Controleurs De Gestion Et Managers. Cas D'Un Groupe Industriel Français," Post-Print halshs-00543093, HAL.
    4. Sylvie Rascol-Boutard & Pascale Amans, 2010. "Critères de qualité de la relation de service : une proposition de typologie," Post-Print hal-01662420, HAL.
    5. Sylvie Rascol-Boutard & Pascale Amans, 2008. "Indicateurs De Qualite Et Controle Des Entreprises De Services : Le Cas Des Organismes D'Accompagnement A La Creation D'Entreprise," Post-Print halshs-00525829, HAL.
    6. Sylvie Rascol-Boutard & Pascale Amans, 2009. "Qualite Et Controle Dans Le Secteur Des Services : Le Cas De L'Accompagnement A La Creation D'Entreprises," Post-Print halshs-00459483, HAL.
    7. Sylvie Rascol-Boutard & Pascale Amans, 2009. "Qualité et contrôle dans le secteur des services : le cas l’accompagnement à la création d’entreprises," Post-Print hal-01634670, HAL.
    8. Pascale Amans & Sylvie Rascol-Boutard, 2006. "Regulation and Operational Performance Measures : The Case of French Museums and of The French Income Support Scheme," Post-Print hal-01662428, HAL.
    9. Sylvie Rascol-Boutard & Pascale Amans, 2008. "Quality Indicators and Control in Service Firms: The Case of Organizations Wich Accompany Business Creation [Indicateurs de qualité et contrôle des entreprises de services : le cas des organismes d," Post-Print hal-01634667, HAL.
    10. Pascale Amans & Sylvie Rascol-Boutard, 2006. "The Control of Complex Organizations and Operational Performance Measures : The Case of French Museums and The Case of The French Income Support Scheme," Post-Print hal-01634380, HAL.
    11. repec:dau:papers:123456789/10775 is not listed on IDEAS
    12. Markus Mayer & Markus Voeth, 2022. "Improving negotiation success in B2B sales organizations: is structured negotiation management a success factor?," Journal of Business Economics, Springer, vol. 92(2), pages 163-196, February.
    13. Carlos Martin-Rios, 2016. "Innovative management control systems in knowledge work: a middle manager perspective," Journal of Management Control: Zeitschrift für Planung und Unternehmenssteuerung, Springer, vol. 27(2), pages 181-204, May.
    14. Andrea Francesconi & Enrico Guarini, 2017. "Performance-based funding e sistemi di allocazione delle risorse ai dipartimenti: prime evidenze nelle universit? italiane," MANAGEMENT CONTROL, FrancoAngeli Editore, vol. 2017(1), pages 113-134.
    15. Alexandra Rausch & Alexander Brauneis, 2015. "It’s about how the task is set: the inclusion–exclusion effect and accountability in preprocessing management information," Central European Journal of Operations Research, Springer;Slovak Society for Operations Research;Hungarian Operational Research Society;Czech Society for Operations Research;Österr. Gesellschaft für Operations Research (ÖGOR);Slovenian Society Informatika - Section for Operational Research;Croatian Operational Research Society, vol. 23(2), pages 313-344, June.
    16. Mei, Maggie Qiuzhu & Wang, Le & Yan, Jie, 2023. "Maintaining product quality consistency when offshoring to emerging markets: The role of subsidiary control," Journal of International Management, Elsevier, vol. 29(1).
    17. Gavin M Schwarz & Karin Sanders & Dave Bouckenooghe, 2020. "In the driving seat: Executive’s perceived control over environment," Australian Journal of Management, Australian School of Business, vol. 45(2), pages 317-342, May.
    18. Troisi, Roberta & Nese, Annamaria, 2012. "Workers’ motivation: the italian case of cooperative credit banks," MPRA Paper 38025, University Library of Munich, Germany.
    19. Emil Inauen & Katja Rost & Margit Osterloh & Bruno S. Frey, 2010. "Back to the Future –A Monastic Perspective on Corporate Governance," management revue - Socio-Economic Studies, Nomos Verlagsgesellschaft mbH & Co. KG, vol. 21(1), pages 38-59.
    20. David Pastoriza & Miguel Ariño & Joan Ricart, 2008. "Ethical Managerial Behaviour as an Antecedent of Organizational Social Capital," Journal of Business Ethics, Springer, vol. 78(3), pages 329-341, March.
    21. Domenica Lavorato & Palmira Piedepalumbo, 2023. "How Smart Technologies Affect the Decision-Making and Control System of Food and Beverage Companies—A Case Study," Sustainability, MDPI, vol. 15(5), pages 1-21, February.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:hal:journl:hal-01662404. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: CCSD (email available below). General contact details of provider: https://hal.archives-ouvertes.fr/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.