Comment évaluer la productivité dans les activités de service ?
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Other versions of this item:
- Michel Gervais & G. Thenet, 2004. "Comment évaluer la productivité dans les activités de service?," Post-Print halshs-00069030, HAL.
- Michel Gervais & Gervais Thenet, 2002. "Comment évaluer la productivité dans les activités de service ?," Post-Print halshs-00076620, HAL.
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Cited by:
- Sylvie Rascol-Boutard & Pascale Amans, 2006. "La compatibilité de deux modes d'adaptation à la complexité : par un indicateur de performance et par les compétences," Post-Print hal-01662404, HAL.
- David Carassus & Yoann Queyroi & Pierre Lavigne, 2012. "Le pilotage de la gestion patrimoniale des collectivités locales: la proposition d'un cadre d'analyse conceptuel des outils et des modes d'organisation," Post-Print hal-02432076, HAL.
- Sylvie Rascol-Boutard & Pascale Amans, 2010. "Critères de qualité de la relation de service : une proposition de typologie," Post-Print hal-01662420, HAL.
- Sylvie Rascol-Boutard & Pascale Amans, 2004. "Le lien entre instruments de mesure de la performance et compétences : les cas des musées et d'un dispositif d'action sociale," Post-Print hal-01634683, HAL.
- Sylvie Rascol-Boutard & Pascale Amans, 2008. "Quality Indicators and Control in Service Firms: The Case of Organizations Wich Accompany Business Creation [Indicateurs de qualité et contrôle des entreprises de services : le cas des organismes d," Post-Print hal-01634667, HAL.
- Caroline Tahar, 2018. "Des services aux nouvelles formes de production : une nécessaire évolution du contrôle de gestion," Post-Print hal-01907879, HAL.
- Dagou Hermann Wenceslas Dagou & Konan Anderson Seny Kan, 2016. "Inclination à adopter un outil de contrôle de gestion : le cas de la gestion par la qualité au Centre Hospitalier Universitaire de Cocody/Abidjan," Post-Print hal-01901088, HAL.
- Sylvie Rascol-Boutard & Pascale Amans, 2009. "Qualité et contrôle dans le secteur des services : le cas l’accompagnement à la création d’entreprises," Post-Print hal-01634670, HAL.
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Keywords
Data Envelopment Analysis; Pendiscan; efficiency in services activities; productivity; quality; flexibility;All these keywords.
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