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Qualite Et Controle Dans Le Secteur Des Services : Le Cas De L'Accompagnement A La Creation D'Entreprises

Author

Listed:
  • Sylvie Rascol-Boutard

    (LCT - Laboratoire des collectivités territoriales - UO - Université d'Orléans)

  • Pascale Amans

    (LGC - Laboratoire de Gestion et de Cognition - UT3 - Université Toulouse III - Paul Sabatier - UT - Université de Toulouse)

Abstract

This research aims at finding quality indicators that might be used as performance indicators in the service field. It is based on the case of organizations which support business creation. 20 interviews of business creators have been carried out. They enabled us to find three types of quality criteria that might lead to performance indicators. Some of them refer to what the creator is being given, other ones allude to how the relationship between the creator and the expert is viewed by the creator; finally, other ones refer to social justice.

Suggested Citation

  • Sylvie Rascol-Boutard & Pascale Amans, 2009. "Qualite Et Controle Dans Le Secteur Des Services : Le Cas De L'Accompagnement A La Creation D'Entreprises," Post-Print halshs-00459483, HAL.
    • Handle: RePEc:hal:journl:halshs-00459483
    Note: View the original document on HAL open archive server: https://shs.hal.science/halshs-00459483
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    References listed on IDEAS

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