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Un indice de mesure du collaboratif client-fournisseur

Author

Listed:
  • Carole Donada

    (ESSEC Business School)

  • François Lenglet

    (IREGE - Institut de Recherche en Gestion et en Economie - USMB [Université de Savoie] [Université de Chambéry] - Université Savoie Mont Blanc)

  • Caroline Mothe

    (IREGE - Institut de Recherche en Gestion et en Economie - USMB [Université de Savoie] [Université de Chambéry] - Université Savoie Mont Blanc)

  • Jean-Jacques Nillès

    (IREGE - Institut de Recherche en Gestion et en Economie - USMB [Université de Savoie] [Université de Chambéry] - Université Savoie Mont Blanc)

Abstract

Cet article présente un outil de mesure du collaboratif dans les relations client-fournisseur : le PEAK Collaborative Index © (PCI). Fondé sur les bases théoriques des normes transactionnelles collaboratives et des approches philosophiques sur les vertus cardinales de justice, de courage, de prudence et de tempérance, le PCI a été testé auprès de près de 300 entreprises engagées dans des relations collaboratives. Il révèle l'importance de vertus propédeutiques comme le respect et la courtoisie des personnes mais aussi des comportements inter-organisationnels non-opportunistes ancrés dans la recherche de justice et la générosité. 1 Les travaux présentés dans le présent article sont issus du programme de recherche du projet PEAK (Purchasing European Alliance for Knowledge) destiné à développer les relations collaboratives clients-fournisseurs. Les auteurs remercient Thésame, les entreprises adhérentes et les financeurs institutionnels du projet PEAK : le Fonds pour l'Innovation et l'Industrie (F2I), l'UDIMERA, le Conseil Régional Rhône-Alpes, le Conseil Général de la Haute-Savoie et le Pôle de compétitivité Mont-Blanc Industries.

Suggested Citation

  • Carole Donada & François Lenglet & Caroline Mothe & Jean-Jacques Nillès, 2015. "Un indice de mesure du collaboratif client-fournisseur," Post-Print hal-01301383, HAL.
    • Handle: RePEc:hal:journl:hal-01301383
    DOI: 10.3166/RFG.251.69-85
    Note: View the original document on HAL open archive server: https://hal.univ-grenoble-alpes.fr/hal-01301383
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    References listed on IDEAS

    as
    1. Gwenaëlle Nogatchewsky & Carole Donada, 2005. "Dépendance asymétrique dans les alliances verticales : comment un client vassal contrôle-t-il ses fournisseurs ?," Post-Print halshs-00143130, HAL.
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