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The antecedents of dyadic quality performance and its effect on buyer-supplier relationship improvement

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  • Yang, Jie
  • Wong, Christina W.Y.
  • Lai, Kee-hung
  • Ntoko, Alfred Ngome

Abstract

This study develops and empirically tests a conceptual framework to investigate the antecedents of dyadic quality performance and its connection with buyer-supplier relationship (BSR) improvement. Drawing on the knowledge-based theory, we argue that BSR improvement is a consequence of dyadic quality performance in terms of mutual conformance to the quality requirements of the involved parties in a BSR. We also posit that information technology (IT) capability of firms, effective communication with suppliers, and customer knowledge management (KM) capability are determinants of dyadic quality performance. Path analysis performed on data collected from 137 of the top 500 manufacturers in China indicates that customer KM capability positively affects dyadic quality performance, which in turn is positively associated with BSR improvement. Implications and future research directions on BSR are discussed.

Suggested Citation

  • Yang, Jie & Wong, Christina W.Y. & Lai, Kee-hung & Ntoko, Alfred Ngome, 2009. "The antecedents of dyadic quality performance and its effect on buyer-supplier relationship improvement," International Journal of Production Economics, Elsevier, vol. 120(1), pages 243-251, July.
    • Handle: RePEc:eee:proeco:v:120:y:2009:i:1:p:243-251
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    5. Oluwaseun Niyi Anifowose & Matina Ghasemi & Banji Rildwan Olaleye, 2022. "Total Quality Management and Small and Medium-Sized Enterprises’ (SMEs) Performance: Mediating Role of Innovation Speed," Sustainability, MDPI, vol. 14(14), pages 1-19, July.
    6. Lai, Kee-hung & Wong, Christina W.Y. & Lam, Jasmine Siu Lee, 2015. "Sharing environmental management information with supply chain partners and the performance contingencies on environmental munificence," International Journal of Production Economics, Elsevier, vol. 164(C), pages 445-453.
    7. Lun, Y.H. Venus, 2011. "Green management practices and firm performance: A case of container terminal operations," Resources, Conservation & Recycling, Elsevier, vol. 55(6), pages 559-566.
    8. Tseng, Shu-Mei, 2012. "Correlations between external knowledge and the knowledge chain as impacting service quality," Journal of Retailing and Consumer Services, Elsevier, vol. 19(4), pages 429-437.
    9. Wong, Christina W.Y. & Lai, Kee-hung & Shang, Kuo-Chung & Lu, Chin-Shan & Leung, T.K.P., 2012. "Green operations and the moderating role of environmental management capability of suppliers on manufacturing firm performance," International Journal of Production Economics, Elsevier, vol. 140(1), pages 283-294.
    10. Tseng, Shu-Mei, 2014. "The impact of knowledge management capabilities and supplier relationship management on corporate performance," International Journal of Production Economics, Elsevier, vol. 154(C), pages 39-47.
    11. Lai, Kee-hung & Wong, Christina W.Y. & Venus Lun, Y.H., 2014. "The role of customer integration in extended producer responsibility: A study of Chinese export manufacturers," International Journal of Production Economics, Elsevier, vol. 147(PB), pages 284-293.
    12. Kim, Yusoon & Choi, Thomas Y., 2021. "Supplier relationship strategies and outcome dualities: An empirical study of embeddedness perspective," International Journal of Production Economics, Elsevier, vol. 232(C).
    13. Muhammad Khuram Khalil & Umaporn Muneenam, 2021. "Total Quality Management Practices and Corporate Green Performance: Does Organizational Culture Matter?," Sustainability, MDPI, vol. 13(19), pages 1-27, October.
    14. Wong, Christina W.Y. & Lai, Kee-hung & Cheng, T.C.E. & Lun, Y.H. Venus, 2012. "The roles of stakeholder support and procedure-oriented management on asset recovery," International Journal of Production Economics, Elsevier, vol. 135(2), pages 584-594.
    15. Cerchione, Roberto & Esposito, Emilio, 2016. "A systematic review of supply chain knowledge management research: State of the art and research opportunities," International Journal of Production Economics, Elsevier, vol. 182(C), pages 276-292.
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    17. Zhu, Qinghua & Sarkis, Joseph & Lai, Kee-hung, 2011. "An institutional theoretic investigation on the links between internationalization of Chinese manufacturers and their environmental supply chain management," Resources, Conservation & Recycling, Elsevier, vol. 55(6), pages 623-630.

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