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Pilotage des partenariats client-fournisseur dans l'industrie

Author

Listed:
  • Richard Calvi

    (CERAG - Centre d'études et de recherches appliquées à la gestion - UPMF - Université Pierre Mendès France - Grenoble 2 - CNRS - Centre National de la Recherche Scientifique)

  • Marie-Anne Le Dain

    (G-SCOP_CC - Conception collaborative - G-SCOP - Laboratoire des sciences pour la conception, l'optimisation et la production - UJF - Université Joseph Fourier - Grenoble 1 - Grenoble INP - Institut polytechnique de Grenoble - Grenoble Institute of Technology - INPG - Institut National Polytechnique de Grenoble - CNRS - Centre National de la Recherche Scientifique)

Abstract

Aujourd'hui, l'amélioration de la compétitivité se joue aussi dans la qualité des relations qu'élaborent les entreprises avec leurs fournisseurs. Le partenariat constitue désormais une forme de relation plus coopérative qui répond à ces nouvelles exigences. Cependant, l'évaluation et le pilotage de la performance d'une telle relation est un problème complexe. Pour traiter ce problème, il nous a tout d'abord semblé intéressant de l'aborder à travers la notion de confiance, attribut considéré comme indispensable dans la littérature pour la réussite d'une telle relation. Cette approche analytique de la confiance a servi de fondement à une étude empirique réalisée auprès de responsables d'achats. Cette étude avait pour objectif de cerner le degré d'instrumentalisation de la confiance dans la gestion des relations partenariales

Suggested Citation

  • Richard Calvi & Marie-Anne Le Dain, 2000. "Pilotage des partenariats client-fournisseur dans l'industrie," Post-Print hal-00388589, HAL.
    • Handle: RePEc:hal:journl:hal-00388589
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    Cited by:

    1. Carole Donada & François Lenglet & Caroline Mothe & Jean-Jacques Nillès, 2015. "Un indice de mesure du collaboratif client-fournisseur," Post-Print hal-01301383, HAL.

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