IDEAS home Printed from https://ideas.repec.org/p/hal/journl/hal-01300318.html
   My bibliography  Save this paper

Vers La Construction D'Un Modele De La Competence Base Sur L'In-Situ : Cas De La Sncf

Author

Listed:
  • Mohamed Ali Abdelwahed

    (CEPN - Centre d'Economie de l'Université Paris Nord - UP13 - Université Paris 13 - USPC - Université Sorbonne Paris Cité - CNRS - Centre National de la Recherche Scientifique)

Abstract

L'objectif de ce papier est d'essayer de construire un modèle de la compétence basé sur la théorie de l'action située et de la cognition distribuée. Pour ce faire une enquête ethnométhodologique a été menée auprès des agents en contact avec la clientèle (ACC) de la SNCF. Les résultats montrent que la compétence émergente dans la relation de service ne peut être appréhendée qu'en et dans la situation. Dit autrement, le modèle de la compétence n'est valable qu'n prenant en compte les variables identifiées in-situ.

Suggested Citation

  • Mohamed Ali Abdelwahed, 2014. "Vers La Construction D'Un Modele De La Competence Base Sur L'In-Situ : Cas De La Sncf," Post-Print hal-01300318, HAL.
  • Handle: RePEc:hal:journl:hal-01300318
    Note: View the original document on HAL open archive server: https://hal.science/hal-01300318
    as

    Download full text from publisher

    File URL: https://hal.science/hal-01300318/document
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Michel Berry, 1983. "Une technologie invisible - L'impact des instruments de gestion sur l'évolution des systèmes humains," Post-Print hal-00263141, HAL.
    2. Benoît Journé & Nathalie Raulet-Croset, 2008. "Le concept de situation : contribution à l'analyse de l'activité managériale dans un contexte d'ambiguïté et d'incertitude," Post-Print hal-00404165, HAL.
    3. Scott D. N. Cook & John Seely Brown, 1999. "Bridging Epistemologies: The Generative Dance Between Organizational Knowledge and Organizational Knowing," Organization Science, INFORMS, vol. 10(4), pages 381-400, August.
    4. Anni Borzeix & Damien Collard, 1999. "La 'gestion' des gares de banlieue est-elle une compétence ?," Post-Print hal-00262746, HAL.
    5. Linda Rouleau, 2005. "Micro‐Practices of Strategic Sensemaking and Sensegiving: How Middle Managers Interpret and Sell Change Every Day," Journal of Management Studies, Wiley Blackwell, vol. 42(7), pages 1413-1441, November.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Mohamed Ali Abdelwahed, 2016. "Faut-il encore différencier compétences explicites et compétences implicites dans la relation de service ?," Post-Print halshs-01860065, HAL.
    2. Franck Aggeri & Julie Labatut, 2010. "La gestion au prisme de ses instruments," Post-Print hal-02659906, HAL.
    3. Serge Perrot & Lionel Garreau, 2012. "Comprendre la dynamique de la socialisation organisationnelle : une approche par le sensemaking," Post-Print hal-01631119, HAL.
    4. Pierre Marie Stassart & Maarten Crivits & Julie Hermesse & Louis Tessier & Julie Van Damme & Joost Dessein, 2018. "The Generative Potential of Tensions within Belgian Agroecology," Sustainability, MDPI, vol. 10(6), pages 1-22, June.
    5. Sirkka L. Jarvenpaa & Ann Majchrzak, 2010. "Research Commentary ---Vigilant Interaction in Knowledge Collaboration: Challenges of Online User Participation Under Ambivalence," Information Systems Research, INFORMS, vol. 21(4), pages 773-784, December.
    6. Genevieve Musca, 2007. "La construction de compétences dans l'action," Post-Print hal-01517916, HAL.
    7. Emmanuelle Vaast & Geoff Walsham, 2009. "Trans-Situated Learning: Supporting a Network of Practice with an Information Infrastructure," Information Systems Research, INFORMS, vol. 20(4), pages 547-564, December.
    8. Jérémy Vignal, 2012. "Destinataires et agents du changement : quels comportements adoptent les managers de proximité en contexte de changement ?," Post-Print halshs-01108454, HAL.
    9. Tammy E. Beck & Donde Ashmos Plowman, 2009. "Experiencing Rare and Unusual Events Richly: The Role of Middle Managers in Animating and Guiding Organizational Interpretation," Organization Science, INFORMS, vol. 20(5), pages 909-924, October.
    10. Paugam, Luc, 2011. "Valorisation et reporting du goodwill : enjeux théoriques et empiriques," Economics Thesis from University Paris Dauphine, Paris Dauphine University, number 123456789/8007 edited by Casta, Jean-François.
    11. Neyland, Daniel & Whittle, Andrea, 2018. "Garfinkel on strategy: Using ethnomethodology to make sense of “rubbish strategy”," CRITICAL PERSPECTIVES ON ACCOUNTING, Elsevier, vol. 53(C), pages 31-42.
    12. Colvin, John & Blackmore, Chris & Chimbuya, Sam & Collins, Kevin & Dent, Mark & Goss, John & Ison, Ray & Roggero, Pier Paolo & Seddaiu, Giovanna, 2014. "In search of systemic innovation for sustainable development: A design praxis emerging from a decade of social learning inquiry," Research Policy, Elsevier, vol. 43(4), pages 760-771.
    13. Frédéric CREPLET, 2004. "Les Portails d’entreprise : une réponse aux dimensions de l’entreprise « processeur de connaissances »," Working Papers of BETA 2004-07, Bureau d'Economie Théorique et Appliquée, UDS, Strasbourg.
    14. Bouty, Isabelle & Gomez, Marie-Léandre, 2009. "The Social Dimensions of Idea Work in Haute Cuisine: A Bourdieusian Perspective," ESSEC Working Papers DR 09010, ESSEC Research Center, ESSEC Business School.
    15. Elbasha, Tamim & Avetisyan, Emma, 2018. "A framework to study strategizing activities at the field level: The example of CSR rating agencies," European Management Journal, Elsevier, vol. 36(1), pages 38-46.
    16. Anna M. Hansson & Eja Pedersen & Niklas P. E. Karlsson & Stefan E. B. Weisner, 2023. "Barriers and drivers for sustainable business model innovation based on a radical farmland change scenario," Environment, Development and Sustainability: A Multidisciplinary Approach to the Theory and Practice of Sustainable Development, Springer, vol. 25(8), pages 8083-8106, August.
    17. Cyrille Sardais & Martin Blom & Josée Lortie, 2021. "Exit, voice, loyalty, and … disobedience: When a CEO opposes his principal," Corporate Governance: An International Review, Wiley Blackwell, vol. 29(2), pages 188-207, March.
    18. Célia Lemaire & Thierry Nobre, 2014. "Roles D'Un Tableau De Bord Dit « De Pilotage De La Performance » Dans Le Secteur Medico-Social," Post-Print hal-01899569, HAL.
    19. Feldman, Maryann P. & Kogler, Dieter F., 2010. "Stylized Facts in the Geography of Innovation," Handbook of the Economics of Innovation, in: Bronwyn H. Hall & Nathan Rosenberg (ed.), Handbook of the Economics of Innovation, edition 1, volume 1, chapter 0, pages 381-410, Elsevier.
    20. Luis Carvalho & Aurora A.C. Teixeira, 2011. "Where are the poor in International Economics?," FEP Working Papers 425, Universidade do Porto, Faculdade de Economia do Porto.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:hal:journl:hal-01300318. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: CCSD (email available below). General contact details of provider: https://hal.archives-ouvertes.fr/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.