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Vers La Construction D'Un Modele De La Competence Base Sur L'In-Situ : Cas De La Sncf

Author

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  • Mohamed Ali Abdelwahed

    (CEPN - Centre d'Economie de l'Université Paris Nord - UP13 - Université Paris 13 - USPC - Université Sorbonne Paris Cité - CNRS - Centre National de la Recherche Scientifique)

Abstract

L'objectif de ce papier est d'essayer de construire un modèle de la compétence basé sur la théorie de l'action située et de la cognition distribuée. Pour ce faire une enquête ethnométhodologique a été menée auprès des agents en contact avec la clientèle (ACC) de la SNCF. Les résultats montrent que la compétence émergente dans la relation de service ne peut être appréhendée qu'en et dans la situation. Dit autrement, le modèle de la compétence n'est valable qu'n prenant en compte les variables identifiées in-situ.

Suggested Citation

  • Mohamed Ali Abdelwahed, 2014. "Vers La Construction D'Un Modele De La Competence Base Sur L'In-Situ : Cas De La Sncf," Post-Print hal-01300318, HAL.
    • Handle: RePEc:hal:journl:hal-01300318
    Note: View the original document on HAL open archive server: https://hal.science/hal-01300318
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    References listed on IDEAS

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