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How organizational culture influences satisfaction of employees shown on the example of tourism businesses in Montenegro

Author

Listed:
  • Olivera Simovic

    (University of Montenegro - Faculty of Tourism and Hotel Management, Kotor, Montenegro)

  • Djurdjica Perovic

    (University of Montenegro - Faculty of Tourism and Hotel Management, Kotor, Montenegro)

  • Milica Raicevic

    (University of Montenegro - Faculty of Tourism and Hotel Management, Kotor, Montenegro)

Abstract

Being a complex system of mutual values that makes an organization's identity, organizational culture is what makes an organization different from the competition. Creating an adequate approach for improving competitive advantages and better performance of Montenegro's tourism businesses through improving the business environment as one of the competitiveness factors is the aim of this article. What this research focuses on is to determine and analyse the relationship and influence between the type of organisational culture and employees' satisfaction, through different dimensions of the work they are doing. This work was done in the form of a quantitative exploratory research using questionnaire surveys, precisely the Organizational Culture Assessment Instrument and the Test for measuring employees' satisfaction. The obtained results show us the type of organizational culture that is typical for tourism businesses in Montenegro, as well as the influence it has on the level of employees' satisfaction, through different dimensions. Achieving better results in tourism businesses is easier with a business environment that increases the level of job satisfaction of employees, which contributes to loyalty as well.

Suggested Citation

  • Olivera Simovic & Djurdjica Perovic & Milica Raicevic, 2020. "How organizational culture influences satisfaction of employees shown on the example of tourism businesses in Montenegro," Interdisciplinary Description of Complex Systems - scientific journal, Croatian Interdisciplinary Society Provider Homepage: http://indecs.eu, vol. 18(2B), pages 223-239.
    • Handle: RePEc:zna:indecs:v:18:y:2020:i:2:p:223-240
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    References listed on IDEAS

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    1. Nebojša Janićijević & Gordana Nikčević & Vladimir Vasić, 2018. "The Influence Of Organizational Culture On Job Satisfaction," Economic Annals, Faculty of Economics and Business, University of Belgrade, vol. 63(219), pages 83-114, October –.
    2. Alvin Vista, 2020. "Data-Driven Identification of Skills for the Future: 21st-Century Skills for the 21st-Century Workforce," SAGE Open, , vol. 10(2), pages 21582440209, April.
    3. Nebojša Janićijević & Panta Kovačević & Ivana Petrović, 2015. "Identifying Organizational Factors Of Job Satisfation: The Case Of One Serbian Company," Economic Annals, Faculty of Economics and Business, University of Belgrade, vol. 60(205), pages 73-104, April – J.
    4. MacIntosh, Eric W. & Doherty, Alison, 2010. "The influence of organizational culture on job satisfaction and intention to leave," Sport Management Review, Elsevier, vol. 13(2), pages 106-117, May.
    5. Marcin Wnuk, 2017. "Organizational Conditioning of Job Satisfaction. A Model of Job Satisfaction," Contemporary Economics, University of Economics and Human Sciences in Warsaw., vol. 11(1), March.
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    Cited by:

    1. Arben Fetoshi & Remzie Shahini-Hoxhaj, 2023. "Internal Communication in Organizations: The Case of the Post of Kosovo," Economic Studies journal, Bulgarian Academy of Sciences - Economic Research Institute, issue 4, pages 70-87.

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    More about this item

    Keywords

    organizational culture; management; employees' satisfaction; tourism businesses;
    All these keywords.

    JEL classification:

    • L29 - Industrial Organization - - Firm Objectives, Organization, and Behavior - - - Other

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