IDEAS home Printed from https://ideas.repec.org/a/zna/indecs/v18y2020i2p223-240.html
   My bibliography  Save this article

How organizational culture influences satisfaction of employees shown on the example of tourism businesses in Montenegro

Author

Listed:
  • Olivera Simovic

    (University of Montenegro - Faculty of Tourism and Hotel Management, Kotor, Montenegro)

  • Djurdjica Perovic

    (University of Montenegro - Faculty of Tourism and Hotel Management, Kotor, Montenegro)

  • Milica Raicevic

    (University of Montenegro - Faculty of Tourism and Hotel Management, Kotor, Montenegro)

Abstract

Being a complex system of mutual values that makes an organization's identity, organizational culture is what makes an organization different from the competition. Creating an adequate approach for improving competitive advantages and better performance of Montenegro's tourism businesses through improving the business environment as one of the competitiveness factors is the aim of this article. What this research focuses on is to determine and analyse the relationship and influence between the type of organisational culture and employees' satisfaction, through different dimensions of the work they are doing. This work was done in the form of a quantitative exploratory research using questionnaire surveys, precisely the Organizational Culture Assessment Instrument and the Test for measuring employees' satisfaction. The obtained results show us the type of organizational culture that is typical for tourism businesses in Montenegro, as well as the influence it has on the level of employees' satisfaction, through different dimensions. Achieving better results in tourism businesses is easier with a business environment that increases the level of job satisfaction of employees, which contributes to loyalty as well.

Suggested Citation

  • Olivera Simovic & Djurdjica Perovic & Milica Raicevic, 2020. "How organizational culture influences satisfaction of employees shown on the example of tourism businesses in Montenegro," Interdisciplinary Description of Complex Systems - scientific journal, Croatian Interdisciplinary Society Provider Homepage: http://indecs.eu, vol. 18(2B), pages 223-239.
    • Handle: RePEc:zna:indecs:v:18:y:2020:i:2:p:223-240
    as

    Download full text from publisher

    File URL: http://indecs.eu/2020/indecs2020-pp223-240.pdf
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Alvin Vista, 2020. "Data-Driven Identification of Skills for the Future: 21st-Century Skills for the 21st-Century Workforce," SAGE Open, , vol. 10(2), pages 21582440209, April.
    2. Nebojša Janićijević & Panta Kovačević & Ivana Petrović, 2015. "Identifying Organizational Factors Of Job Satisfation: The Case Of One Serbian Company," Economic Annals, Faculty of Economics and Business, University of Belgrade, vol. 60(205), pages 73-104, April – J.
    3. MacIntosh, Eric W. & Doherty, Alison, 2010. "The influence of organizational culture on job satisfaction and intention to leave," Sport Management Review, Elsevier, vol. 13(2), pages 106-117, May.
    4. Marcin Wnuk, 2017. "Organizational Conditioning of Job Satisfaction. A Model of Job Satisfaction," Contemporary Economics, University of Economics and Human Sciences in Warsaw., vol. 11(1), March.
    5. Nebojša Janićijević & Gordana Nikčević & Vladimir Vasić, 2018. "The Influence Of Organizational Culture On Job Satisfaction," Economic Annals, Faculty of Economics and Business, University of Belgrade, vol. 63(219), pages 83-114, October –.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Arben Fetoshi & Remzie Shahini-Hoxhaj, 2023. "Internal Communication in Organizations: The Case of the Post of Kosovo," Economic Studies journal, Bulgarian Academy of Sciences - Economic Research Institute, issue 4, pages 70-87.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Simovic, Olivera & Perovic, Djurdjica & Raicevic, Milica, 2019. "The Relationship Between Organizational Culture and Employees’ Satisfaction Shown on the Example of Tourism Businesses in Montenegro," Proceedings of the ENTRENOVA - ENTerprise REsearch InNOVAtion Conference (2019), Rovinj, Croatia, in: Proceedings of the ENTRENOVA - ENTerprise REsearch InNOVAtion Conference, Rovinj, Croatia, 12-14 September 2019, pages 349-358, IRENET - Society for Advancing Innovation and Research in Economy, Zagreb.
    2. Misener, Katie & Doherty, Alison, 2014. "In support of sport: Examining the relationship between community sport organizations and sponsors," Sport Management Review, Elsevier, vol. 17(4), pages 493-506.
    3. Nebojša Janićijević & Gordana Nikčević & Vladimir Vasić, 2018. "The Influence Of Organizational Culture On Job Satisfaction," Economic Annals, Faculty of Economics and Business, University of Belgrade, vol. 63(219), pages 83-114, October –.
    4. Werner, Kim & Dickson, Geoff, 2018. "Coworker knowledge sharing and peer learning among elite footballers: Insights from German Bundesliga players," Sport Management Review, Elsevier, vol. 21(5), pages 596-611.
    5. Alexandra Marcos & Cristina García-Ael & Gabriela Topa, 2020. "The Influence of Work Resources, Demands, and Organizational Culture on Job Satisfaction, Organizational Commitment, and Citizenship Behaviors of Spanish Police Officers," IJERPH, MDPI, vol. 17(20), pages 1-21, October.
    6. Ammar Ahmed & Ismail bin Lebai Othman, 2017. "The Impact of Strategic Attributes on Organizational Performance in Pakistan Banking Sector: A Review and Suggestions for Future Research," International Journal of Academic Research in Business and Social Sciences, Human Resource Management Academic Research Society, International Journal of Academic Research in Business and Social Sciences, vol. 7(8), pages 371-387, August.
    7. Muhammad Mahbubur Rahman & Faruk Bhuiyan & Munshi Samaduzzaman & Parvez Mia & Ishtiaque Mahmood, 2023. "Corporate Sustainability by Combating Bribery: The Role of an Organisation Culture and Its Impact on the Organisation’s Performance," Sustainability, MDPI, vol. 15(8), pages 1-16, April.
    8. Martínez-Caro, Eva & Cegarra-Navarro, Juan Gabriel & Alfonso-Ruiz, Francisco Javier, 2020. "Digital technologies and firm performance: The role of digital organisational culture," Technological Forecasting and Social Change, Elsevier, vol. 154(C).
    9. Rita Aryani & Widodo Widodo, 2020. "The Determinant of Organizational Culture and Its Impact on Organization: A Conceptual Framework," International Journal of Higher Education, Sciedu Press, vol. 9(3), pages 1-64, June.
    10. Victor M. Mercader Pomaron, 2018. "Indicators And Solutions To Improve The Labor Environment In Companies Indicadores Y Soluciones De Mejoramiento Del Ambiente Laboral En Las Empresas," Revista Internacional Administracion & Finanzas, The Institute for Business and Finance Research, vol. 11(4), pages 53-74.
    11. Munwar Hussain Pahi & Kamal Ab. Hamid & Nadeem Khalid, 2016. "Save Talent of Banking Sector of Pakistan: Mediating Job Satisfaction between Job Stress and Employee Turnover Intention," International Review of Management and Marketing, Econjournals, vol. 6(3), pages 617-624.
    12. Yong-Sun Chang & Jian Hui Guo & Joel M. Evans, 2023. "Flexible but stable: the mediated influence of an organization’s culture on performance," Asian Business & Management, Palgrave Macmillan, vol. 22(1), pages 463-492, February.
    13. Erkan Taskiran & Canan Cetin & Ata Ozdemirci & Baki Aksu & Meri Istoriti, 2017. "The Effect of the Harmony between Organizational Culture and Values on Job Satisfaction," International Business Research, Canadian Center of Science and Education, vol. 10(5), pages 133-147, May.
    14. Sakka, Georgia & Ahammad, Mohammad Faisal, 2020. "Unpacking the relationship between employee brand ambassadorship and employee social media usage through employee wellbeing in workplace: A theoretical contribution," Journal of Business Research, Elsevier, vol. 119(C), pages 354-363.

    More about this item

    Keywords

    organizational culture; management; employees' satisfaction; tourism businesses;
    All these keywords.

    JEL classification:

    • L29 - Industrial Organization - - Firm Objectives, Organization, and Behavior - - - Other

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:zna:indecs:v:18:y:2020:i:2:p:223-240. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Josip Stepanic (email available below). General contact details of provider: .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.