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Internal Communication in Organizations: The Case of the Post of Kosovo

Author

Listed:
  • Arben Fetoshi
  • Remzie Shahini-Hoxhaj

Abstract

Effective and transparent communication among publicly owned organizations is considered crucial for enhancing the staff’s performance and accomplishing strategic priorities. The paper examines the Post of Kosovo, as a major public enterprise and looks at internal communication and its impact on employees' efficiency. Drawing on survey analysis and interviews, we find that the Post of Kosovo, as a public enterprise applied a closed type of hierarchical management, with no formal structure of communication in the organizational scheme. Our findings indicate that communication in the Post of Kosovo is characterized by a lack of transparency, control and manipulation, and centralized decision-making structures. It also indicates that communication has a direct impact on employee motivation and overall organizational performance. Thus, the findings of the study contribute to the existing literature on public enterprise management in transition societies and provide valuable insights into how internal communication can be used as an important tool for organizational success.

Suggested Citation

  • Arben Fetoshi & Remzie Shahini-Hoxhaj, 2023. "Internal Communication in Organizations: The Case of the Post of Kosovo," Economic Studies journal, Bulgarian Academy of Sciences - Economic Research Institute, issue 4, pages 70-87.
    • Handle: RePEc:bas:econst:y:2023:i:4:p:70-87
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    References listed on IDEAS

    as
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    2. Florentina PÃŽRJOL & Lia Lucica RADOMIR, 2017. "The Role Of Internal Communication On The Efficiency Of The Activity In An Organization," Business Excellence and Management, Faculty of Management, Academy of Economic Studies, Bucharest, Romania, vol. 7(2), pages 27-45, June.
    3. Olivera Simovic & Djurdjica Perovic & Milica Raicevic, 2020. "How organizational culture influences satisfaction of employees shown on the example of tourism businesses in Montenegro," Interdisciplinary Description of Complex Systems - scientific journal, Croatian Interdisciplinary Society Provider Homepage: http://indecs.eu, vol. 18(2B), pages 223-239.
    4. Anna Valkanova, 2019. "Corporate Culture as Factor for Organization’s Resilience," Economic Studies journal, Bulgarian Academy of Sciences - Economic Research Institute, issue 5, pages 89-102.
    Full references (including those not matched with items on IDEAS)

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    More about this item

    JEL classification:

    • L32 - Industrial Organization - - Nonprofit Organizations and Public Enterprise - - - Public Enterprises; Public-Private Enterprises
    • M12 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Personnel Management; Executives; Executive Compensation
    • M14 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Corporate Culture; Diversity; Social Responsibility
    • P31 - Political Economy and Comparative Economic Systems - - Socialist Institutions and Their Transitions - - - Socialist Enterprises and Their Transitions

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