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Impact of a gaming company's CSR on residents' perceived benefits, quality of life, and support

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  • Lee, Choong-Ki
  • (Sunny) Kim, Jungsun
  • Kim, Jinok Susanna

Abstract

Despite increasing research interest in the field of gaming and corporate social responsibility (CSR), empirical studies on the impact of a gaming company's CSR on residents have been limited. Thus, the purpose of this study is to examine the impact of a gaming company's CSR on residents' quality of life, perceived benefits, and support for the company's casino development based on stakeholder theory and social exchange theory. This study also investigates the mediating roles of residents' quality of life and perceived benefits. An onsite survey was conducted with 459 residents in a gaming community. This study found that the gaming company's CSR was comprised of four dimensions (economic, legal, ethical, and philanthropic) and positively influenced residents' quality of life and perceived benefits. CSR also influenced residents' support directly and indirectly. In particular, residents' quality of life and perceived benefits played significant roles in mediating the relationship between CSR and support.

Suggested Citation

  • Lee, Choong-Ki & (Sunny) Kim, Jungsun & Kim, Jinok Susanna, 2018. "Impact of a gaming company's CSR on residents' perceived benefits, quality of life, and support," Tourism Management, Elsevier, vol. 64(C), pages 281-290.
    • Handle: RePEc:eee:touman:v:64:y:2018:i:c:p:281-290
    DOI: 10.1016/j.tourman.2017.09.002
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    References listed on IDEAS

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    Cited by:

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    5. David Daniel Peña‐Miranda & Antonio Guevara‐Plaza & José Antonio Fraiz‐Brea & Mark Anthony Camilleri, 2022. "Corporate social responsibility model for a competitive and resilient hospitality industry," Sustainable Development, John Wiley & Sons, Ltd., vol. 30(3), pages 433-446, June.
    6. Erhan Boğan & Bekir Bora Dedeoğlu, 2020. "Hotel employees' corporate social responsibility perception and organizational citizenship behavior: Perceived external prestige and pride in organization as serial mediators," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 27(5), pages 2342-2353, September.
    7. Liu, Heng & Luo, Jin-hui, 2022. "Legacy of ideology: The enduring effect of CEOs’ socialist ideological imprint on private firms’ employee-related CSR," Journal of Business Research, Elsevier, vol. 147(C), pages 491-504.
    8. Juan Carlos Fandos-Roig & Javier Sánchez-García & Sandra Tena-Monferrer & Luis José Callarisa-Fiol, 2020. "Does CSR Help to Retain Customers in a Service Company?," Sustainability, MDPI, vol. 13(1), pages 1-21, December.
    9. Felipe Arenas-Torres & Miguel Bustamante-Ubilla & Roberto Campos-Troncoso, 2021. "The Incidence of Social Responsibility in the Adoption of Business Practices," Sustainability, MDPI, vol. 13(5), pages 1-14, March.
    10. Nematollah Shiri & Vahid Jafari‐Sadeghi, 2023. "Corporate social responsibility and green behaviour: Towards sustainable food‐business development," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 30(2), pages 605-620, March.
    11. José Alberto Martínez-González & Eduardo Parra-López & Almudena Barrientos-Báez, 2021. "Young Consumers’ Intention to Participate in the Sharing Economy: An Integrated Model," Sustainability, MDPI, vol. 13(1), pages 1-21, January.
    12. Mansoora Ahmed & Sun Zehou & Syed Ali Raza & Muhammad Asif Qureshi & Sara Qamar Yousufi, 2020. "Impact of CSR and environmental triggers on employee green behavior: The mediating effect of employee well‐being," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 27(5), pages 2225-2239, September.
    13. Elsie Nasr & Okechukwu Lawrence Emeagwali & Hasan Yousef Aljuhmani & Souha Al-Geitany, 2022. "Destination Social Responsibility and Residents’ Environmentally Responsible Behavior: Assessing the Mediating Role of Community Attachment and Involvement," Sustainability, MDPI, vol. 14(21), pages 1-26, October.
    14. María Ángeles Plaza-Mejía & Nuria Porras-Bueno & David Flores-Ruiz, 2020. "The Jungle of Support: What Do We Really Mean When We Say “Residents’ Support”?," Sustainability, MDPI, vol. 12(18), pages 1-27, September.
    15. Iskandar Zainuddin Rela & Abd Hair Awang & Zaimah Ramli & Sarmila Md Sum & Meisanti Meisanti, 2020. "Effects of environmental corporate social responsibility on environmental well‐being perception and the mediation role of community resilience," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 27(5), pages 2176-2187, September.
    16. Ahmad Saad & Guan Xinping & Mariah Ijaz, 2019. "China-Pakistan Economic Corridor and Its Influence on Perceived Economic and Social Goals: Implications for Social Policy Makers," Sustainability, MDPI, vol. 11(18), pages 1-20, September.
    17. Jinyu Pan & Zhenzhi Yang, 2023. "Knowledge mapping of relative deprivation theory and its applicability in tourism research," Palgrave Communications, Palgrave Macmillan, vol. 10(1), pages 1-12, December.
    18. Alatawi, Ibrahim A. & Ntim, Collins G. & Zras, Anis & Elmagrhi, Mohamed H., 2023. "CSR, financial and non-financial performance in the tourism sector: A systematic literature review and future research agenda," International Review of Financial Analysis, Elsevier, vol. 89(C).

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