IDEAS home Printed from https://ideas.repec.org/a/wly/jocnur/v27y2018i13-14p2661-2672.html
   My bibliography  Save this article

The role of empathy and emotional intelligence in nurses’ communication attitudes using regression models and fuzzy‐set qualitative comparative analysis models

Author

Listed:
  • María del Carmen Giménez‐Espert
  • Vicente Javier Prado‐Gascó

Abstract

Aims and objectives To analyse link between empathy and emotional intelligence as a predictor of nurses’ attitudes towards communication while comparing the contribution of emotional aspects and attitudinal elements on potential behaviour. Background Nurses’ attitudes towards communication, empathy and emotional intelligence are key skills for nurses involved in patient care. There are currently no studies analysing this link, and its investigation is needed because attitudes may influence communication behaviours. Design Correlational study. Method To attain this goal, self‐reported instruments (attitudes towards communication of nurses, trait emotional intelligence (Trait Emotional Meta‐Mood Scale) and Jefferson Scale of Nursing Empathy (Jefferson Scale Nursing Empathy) were collected from 460 nurses between September 2015–February 2016. Two different analytical methodologies were used: traditional regression models and fuzzy‐set qualitative comparative analysis models. Results The results of the regression model suggest that cognitive dimensions of attitude are a significant and positive predictor of the behavioural dimension. The perspective‐taking dimension of empathy and the emotional‐clarity dimension of emotional intelligence were significant positive predictors of the dimensions of attitudes towards communication, except for the affective dimension (for which the association was negative). The results of the fuzzy‐set qualitative comparative analysis models confirm that the combination of high levels of cognitive dimension of attitudes, perspective‐taking and emotional clarity explained high levels of the behavioural dimension of attitude. Conclusions Empathy and emotional intelligence are predictors of nurses’ attitudes towards communication, and the cognitive dimension of attitude is a good predictor of the behavioural dimension of attitudes towards communication of nurses in both regression models and fuzzy‐set qualitative comparative analysis. In general, the fuzzy‐set qualitative comparative analysis models appear to be better predictors than the regression models are. Relevance to clinical practice To evaluate current practices, establish intervention strategies and evaluate their effectiveness. The evaluation of these variables and their relationships are important in creating a satisfied and sustainable workforce and improving quality of care and patient health.

Suggested Citation

  • María del Carmen Giménez‐Espert & Vicente Javier Prado‐Gascó, 2018. "The role of empathy and emotional intelligence in nurses’ communication attitudes using regression models and fuzzy‐set qualitative comparative analysis models," Journal of Clinical Nursing, John Wiley & Sons, vol. 27(13-14), pages 2661-2672, July.
    • Handle: RePEc:wly:jocnur:v:27:y:2018:i:13-14:p:2661-2672
    DOI: 10.1111/jocn.14325
    as

    Download full text from publisher

    File URL: https://doi.org/10.1111/jocn.14325
    Download Restriction: no
    File URL: https://libkey.io/10.1111/jocn.14325?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Kathy L Rush & Stormee Hickey & Sheila Epp & Robert Janke, 2017. "Nurses' attitudes towards older people care: An integrative review," Journal of Clinical Nursing, John Wiley & Sons, vol. 26(23-24), pages 4105-4116, December.
    2. Derek Dalton & Marc Ortegren, 2011. "Gender Differences in Ethics Research: The Importance of Controlling for the Social Desirability Response Bias," Journal of Business Ethics, Springer, vol. 103(1), pages 73-93, September.
    3. Engle A Chan & Aled Jones & Sylvia Fung & Sui Chu Wu, 2012. "Nurses’ perception of time availability in patient communication in Hong Kong," Journal of Clinical Nursing, John Wiley & Sons, vol. 21(7‐8), pages 1168-1177, April.
    4. Blackman, Tim & Wistow, Jonathan & Byrne, David, 2011. "A Qualitative Comparative Analysis of factors associated with trends in narrowing health inequalities in England," Social Science & Medicine, Elsevier, vol. 72(12), pages 1965-1974, June.
    5. Amor Aradilla‐Herrero & Joaquín Tomás‐Sábado & Juana Gómez‐Benito, 2014. "Perceived emotional intelligence in nursing: psychometric properties of the Trait Meta‐Mood Scale," Journal of Clinical Nursing, John Wiley & Sons, vol. 23(7-8), pages 955-966, April.
    6. Nilgün Kahraman & Duygu Hiçdurmaz, 2016. "Identifying emotional intelligence skills of Turkish clinical nurses according to sociodemographic and professional variables," Journal of Clinical Nursing, John Wiley & Sons, vol. 25(7-8), pages 1006-1015, April.
    7. Cara Bailey & Roger Murphy & Davina Porock, 2011. "Professional tears: developing emotional intelligence around death and dying in emergency work," Journal of Clinical Nursing, John Wiley & Sons, vol. 20(23‐24), pages 3364-3372, December.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. J. M. Núñez-Pomar & P. Escamilla-Fajardo & V. Prado-Gascó, 2020. "Relationship between entrepreneurial orientation and social performance in Spanish sports clubs. The effect of the type of funding and the level of competition," International Entrepreneurship and Management Journal, Springer, vol. 16(3), pages 981-999, September.
    2. J. M. Núñez-Pomar & P. Escamilla-Fajardo & V. Prado-Gascó, 0. "Relationship between entrepreneurial orientation and social performance in Spanish sports clubs. The effect of the type of funding and the level of competition," International Entrepreneurship and Management Journal, Springer, vol. 0, pages 1-19.
    3. Montserrat Edo‐Gual & Cristina Monforte‐Royo & Amor Aradilla‐Herrero & Joaquín Tomás‐Sábado, 2015. "Death attitudes and positive coping in Spanish nursing undergraduates: a cross‐sectional and correlational study," Journal of Clinical Nursing, John Wiley & Sons, vol. 24(17-18), pages 2429-2438, September.
    4. Ana Soto-Rubio & María del Carmen Giménez-Espert & Vicente Prado-Gascó, 2020. "Effect of Emotional Intelligence and Psychosocial Risks on Burnout, Job Satisfaction, and Nurses’ Health during the COVID-19 Pandemic," IJERPH, MDPI, vol. 17(21), pages 1-14, October.
    5. McGill, Elizabeth & Er, Vanessa & Penney, Tarra & Egan, Matt & White, Martin & Meier, Petra & Whitehead, Margaret & Lock, Karen & Anderson de Cuevas, Rachel & Smith, Richard & Savona, Natalie & Rutter, 2021. "Evaluation of public health interventions from a complex systems perspective: A research methods review," Social Science & Medicine, Elsevier, vol. 272(C).
    6. Stephanie Kelley, 2022. "Employee Perceptions of the Effective Adoption of AI Principles," Journal of Business Ethics, Springer, vol. 178(4), pages 871-893, July.
    7. Fiona Wilson, 2016. "Making Loan Decisions in Banks: Straight from the Gut?," Journal of Business Ethics, Springer, vol. 137(1), pages 53-63, August.
    8. Ada L. Garcia & Rebecca Reardon & Elizabeth Hammond & Alison Parrett & Anne Gebbie-Diben, 2017. "Evaluation of the “Eat Better Feel Better” Cooking Programme to Tackle Barriers to Healthy Eating," IJERPH, MDPI, vol. 14(4), pages 1-18, April.
    9. Mobbs, Shawn & Tan, Yongxian & Zhang, Shage, 2021. "Female directors: Why are some less informed than others?," Journal of Corporate Finance, Elsevier, vol. 68(C).
    10. Behzad Imani & Sima Mohamad Khan Kermanshahi & Zohreh Vanaki & Anoshiravan Kazemnejad Lili, 2018. "Hospital nurses’ lived experiences of intelligent resilience: A phenomenological study," Journal of Clinical Nursing, John Wiley & Sons, vol. 27(9-10), pages 2031-2040, May.
    11. Ana Belén Górriz & Edgardo Etchezahar & Diego E. Pinilla-Rodríguez & María del Carmen Giménez-Espert & Ana Soto-Rubio, 2021. "Validation of TMMS-24 in Three Spanish-Speaking Countries: Argentina, Ecuador, and Spain," IJERPH, MDPI, vol. 18(18), pages 1-15, September.
    12. Bellora-Bienengräber, Lucia & Radtke, Robin R. & Widener, Sally K., 2022. "Counterproductive work behaviors and work climate: The role of an ethically focused management control system and peers’ self-focused behavior," Accounting, Organizations and Society, Elsevier, vol. 96(C).
    13. Mohammad Rababa & Ammar M. Hammouri & Issa M. Hweidi & Julie L. Ellis, 2020. "Association of nurses' level of knowledge and attitudes to ageism toward older adults: Cross‐sectional study," Nursing & Health Sciences, John Wiley & Sons, vol. 22(3), pages 593-601, September.
    14. Huili Sun & Shuling Wang & Wei Wang & Guanghong Han & Zhijian Liu & Qi Wu & Xiaoli Pang, 2021. "Correlation between emotional intelligence and negative emotions of front‐line nurses during the COVID‐19 epidemic: A cross‐sectional study," Journal of Clinical Nursing, John Wiley & Sons, vol. 30(3-4), pages 385-396, February.
    15. Walton, Mat, 2014. "Applying complexity theory: A review to inform evaluation design," Evaluation and Program Planning, Elsevier, vol. 45(C), pages 119-126.
    16. Valerie Priscilla Goby & Catherine Nickerson, 2016. "Conceptualization of CSR Among Muslim Consumers in Dubai: Evolving from Philanthropy to Ethical and Economic Orientations," Journal of Business Ethics, Springer, vol. 136(1), pages 167-179, June.
    17. Liz Wang & Lisa Calvano, 2015. "Is Business Ethics Education Effective? An Analysis of Gender, Personal Ethical Perspectives, and Moral Judgment," Journal of Business Ethics, Springer, vol. 126(4), pages 591-602, February.
    18. Hengky Latan & Charbel Jose Chiappetta Jabbour & Ana Beatriz Lopes de Sousa Jabbour, 2019. "‘Whistleblowing Triangle’: Framework and Empirical Evidence," Journal of Business Ethics, Springer, vol. 160(1), pages 189-204, November.
    19. Colburn, Alayna R. & Kremer, Kristen P. & Jackson, Dylan B., 2021. "Early trauma and psychosocial outcomes among college students," Children and Youth Services Review, Elsevier, vol. 126(C).
    20. Laura Edwards & Wendy Lomax, 2017. "Financial credit and social discredit: the pawnbroking dilemma," Journal of Financial Services Marketing, Palgrave Macmillan, vol. 22(2), pages 77-84, June.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:wly:jocnur:v:27:y:2018:i:13-14:p:2661-2672. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Wiley Content Delivery (email available below). General contact details of provider: https://doi.org/10.1111/(ISSN)1365-2702 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.