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Reviewing the Past to Inform the Future: A Literature Review of Social Media in Tourism

Author

Listed:
  • Zarezadeh Zohreh Zara

    (Business School, University of Queensland, Brisbane, Australia)

  • Rastegar H. Raymond

    (Business School, University of Queensland, Brisbane, Australia)

  • Gretzel Ulrike

    (Annenberg School of Communication and JournalismUniversity of Southern California, Los Angeles, USA)

Abstract

Acknowledging the significant advancement of social media, the role and impact of social media has been widely discussed in tourism research. As a result, it has become increasingly difficult to obtain an overview of the knowledge produced in relation to the topic. Review studies provide such overviews to guide future research efforts. This study reviews and analyses 152 tourism-related social media publications since 2008. Based on a qualitative systematic analysis of publications that address the topic from a consumer perspective, the paper identifies publication trends and highlights patterns in the topics, aims, and research designs of existing publications. Specifically, it captures a broader array of consumer-centric topics than previous reviews and highlights methodological gaps. Moreover, the research argues that there is still ample room for more research on social media in tourism, particularly as the existing literature neglects social media beyond review platforms while demonstrating that user-generated content greatly influences tourist behaviours and experiences.

Suggested Citation

  • Zarezadeh Zohreh Zara & Rastegar H. Raymond & Gretzel Ulrike, 2018. "Reviewing the Past to Inform the Future: A Literature Review of Social Media in Tourism," Czech Journal of Tourism, Sciendo, vol. 7(2), pages 115-131, December.
    • Handle: RePEc:vrs:cjotou:v:7:y:2018:i:2:p:115-131:n:1
    DOI: 10.1515/cjot-2018-0006
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    References listed on IDEAS

    as
    1. Benjamin Appiah Osei & Ama Nyenkua Abenyin, 2016. "Applying the Engell–Kollat–Blackwell model in understanding international tourists’ use of social media for travel decision to Ghana," Information Technology & Tourism, Springer, vol. 16(3), pages 265-284, September.
    2. Roberta Minazzi, 2015. "Social Media Marketing in Tourism and Hospitality," Springer Books, Springer, edition 127, number 978-3-319-05182-6, February.
    3. Kaplan, Andreas M. & Haenlein, Michael, 2010. "Users of the world, unite! The challenges and opportunities of Social Media," Business Horizons, Elsevier, vol. 53(1), pages 59-68, January.
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    5. Jooyoung Hwang & Sangwon Park, 2015. "Social Media on Smartphones for Restaurant Decision-Making Process," Springer Books, in: Iis Tussyadiah & Alessandro Inversini (ed.), Information and Communication Technologies in Tourism 2015, edition 127, pages 269-281, Springer.
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    7. Bilgihan, Anil & Barreda, Albert & Okumus, Fevzi & Nusair, Khaldoon, 2016. "Consumer perception of knowledge-sharing in travel-related Online Social Networks," Tourism Management, Elsevier, vol. 52(C), pages 287-296.
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    More about this item

    Keywords

    social media; systematic analysis; consumer perspective; tourism; literature review;
    All these keywords.

    JEL classification:

    • Z32 - Other Special Topics - - Tourism Economics - - - Tourism and Development

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