Online reputation of 4- and 5-star hotels
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Abstract
Suggested Citation
DOI: https://doi.org/10.20867/thm.26.1.9
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References listed on IDEAS
- Dina Mayzlin & Yaniv Dover & Judith Chevalier, 2014.
"Promotional Reviews: An Empirical Investigation of Online Review Manipulation,"
American Economic Review, American Economic Association, vol. 104(8), pages 2421-2455, August.
- Dina Mayzlin & Yaniv Dover & Judith A. Chevalier, 2012. "Promotional Reviews: An Empirical Investigation of Online Review Manipulation," NBER Working Papers 18340, National Bureau of Economic Research, Inc.
- Martin Gellerstedt & T. Arvemo, 2019. "The impact of word of mouth when booking a hotel: could a good friend’s opinion outweigh the online majority?," Information Technology & Tourism, Springer, vol. 21(3), pages 289-311, September.
- Fang, Bin & Ye, Qiang & Kucukusta, Deniz & Law, Rob, 2016. "Analysis of the perceived value of online tourism reviews: Influence of readability and reviewer characteristics," Tourism Management, Elsevier, vol. 52(C), pages 498-506.
- Liu, Zhiwei & Park, Sangwon, 2015. "What makes a useful online review? Implication for travel product websites," Tourism Management, Elsevier, vol. 47(C), pages 140-151.
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More about this item
Keywords
eWOM; hotel websites; hotel rating; online reputation; TripAdvisor;All these keywords.
JEL classification:
- L83 - Industrial Organization - - Industry Studies: Services - - - Sports; Gambling; Restaurants; Recreation; Tourism
Statistics
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