IDEAS home Printed from https://ideas.repec.org/a/taf/pubmmg/v35y2015i2p161-168.html
   My bibliography  Save this article

Have process redesign methods, such as Lean, been successful in changing care delivery in hospitals? A systematic review

Author

Listed:
  • Sandra G. Leggat
  • Timothy Bartram
  • Pauline Stanton
  • Greg J. Bamber
  • Amrik S. Sohal

Abstract

A systematic literature review identified 41 studies, including four reviews, reporting on process redesign interventions in hospitals. Success factors for the changes included mechanisms to facilitate participation throughout the process, clearly documented protocols and expectations for the health professionals which were supported by education, mechanisms to audit and provide feedback on behaviours and performance, as well as being able to hold the participating health professionals accountable. The success of process redesign methodologies is found to be highly dependent on these performance-based human resource management (HRM) practices.

Suggested Citation

  • Sandra G. Leggat & Timothy Bartram & Pauline Stanton & Greg J. Bamber & Amrik S. Sohal, 2015. "Have process redesign methods, such as Lean, been successful in changing care delivery in hospitals? A systematic review," Public Money & Management, Taylor & Francis Journals, vol. 35(2), pages 161-168, March.
    • Handle: RePEc:taf:pubmmg:v:35:y:2015:i:2:p:161-168
    DOI: 10.1080/09540962.2015.1007714
    as

    Download full text from publisher

    File URL: http://hdl.handle.net/10.1080/09540962.2015.1007714
    Download Restriction: Access to full text is restricted to subscribers.
    File URL: https://libkey.io/10.1080/09540962.2015.1007714?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Hammer, Michael & Champy, James, 1993. "Reengineering the corporation: A manifesto for business revolution," Business Horizons, Elsevier, vol. 36(5), pages 90-91.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Emil Lucian Crisan & Bogdan Florin Covaliu & Diana Maria Chis, 2021. "A Systematic Literature Review of Quality Management Initiatives in Dental Clinics," IJERPH, MDPI, vol. 18(21), pages 1-16, October.
    2. Cleven, Anne & Mettler, Tobias & Rohner, Peter & Winter, Robert, 2016. "Healthcare quality innovation and performance through process orientation: Evidence from general hospitals in Switzerland," Technological Forecasting and Social Change, Elsevier, vol. 113(PB), pages 386-395.
    3. Lukrafka, Tatiany Oleques & Silva, Diego Souza & Echeveste, Marcia, 2020. "A geographic picture of Lean adoption in the public sector: Cases, approaches, and a refreshed agenda," European Management Journal, Elsevier, vol. 38(3), pages 506-517.
    4. J. Carlos Prado-Prado & Jesús García-Arca & Arturo J. Fernández-González & Mar Mosteiro-Añón, 2020. "Increasing Competitiveness through the Implementation of Lean Management in Healthcare," IJERPH, MDPI, vol. 17(14), pages 1-26, July.
    5. Jeroen D. H. van Wijngaarden & Anoek Braam & Martina Buljac-Samardžić & Carina G. J. M. Hilders, 2023. "Towards Process-Oriented Hospital Structures; Drivers behind the Development of Hospital Designs," IJERPH, MDPI, vol. 20(3), pages 1-12, January.
    6. Sandra G. Leggat & Pauline Stanton & Greg J. Bamber & Timothy Bartram & Richard Gough & Ruth Ballardie & Kathy GermAnn & Amrik Sohal, 2018. ": 4P recommendations for implementing change, from research in hospitals," Public Money & Management, Taylor & Francis Journals, vol. 38(1), pages 45-50, January.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Toppen, R. & Smits, M.T. & Ribbers, P.M.A., 1998. "Improving process performance through market network design : A study of the impact of electronic markets in the financial securities sector," Other publications TiSEM c3c8d2ea-7727-475e-83cf-d, Tilburg University, School of Economics and Management.
    2. V.K. Gupta, 2016. "Strategic framework for managing forces of continuity and change in innovation and risk management in service sector: a study of service industry in India," International Journal of Services and Operations Management, Inderscience Enterprises Ltd, vol. 23(1), pages 1-17.
    3. Harry Hummels & Patrick Nullens, 2022. "‘Other-wise’ Organizing. A Levinasian Approach to Agape in Work and Business Organisations," Humanistic Management Journal, Springer, vol. 7(2), pages 211-232, October.
    4. Tina George Karippacheril & Soonhee Kim & Robert P. Jr. Beschel & Changyong Choi, 2016. "Bringing Government into the 21st Century," World Bank Publications - Books, The World Bank Group, number 24579.
    5. Stephan Kudyba, 2006. "Enhancing Organisational Information Flow And Knowledge Creation In Re-Engineering Supply Chain Systems: An Analysis Of The U.S. Automotive Parts And Supplies Model," International Journal of Innovation Management (ijim), World Scientific Publishing Co. Pte. Ltd., vol. 10(02), pages 163-173.
    6. Nurmi, Raimo, 1998. "Knowledge-intensive firms," Business Horizons, Elsevier, vol. 41(3), pages 26-32.
    7. Daniele Binci, 2013. "L?equilibrio organizzativo attraverso il clima. L?evidenza empirica di un ente locale," ECONOMIA E DIRITTO DEL TERZIARIO, FrancoAngeli Editore, vol. 2013(1), pages 65-97.
    8. Vansina, L.S. & Taillieu, T.C.B., 1994. "Business process reengineering or socio-technical system design in new clothes?," WORC Paper 94.09.064/3, Tilburg University, Work and Organization Research Centre.
    9. Awolusi & Olawumi Dele & Akeke & Niyi Isreal & Akinruwa & Temitope Emmanuel, 2014. "Modeling Business Process Re-Engineering and Organizational Performance in the Nigerian Oil and Gas Industry," International Journal of Management Sciences, Research Academy of Social Sciences, vol. 3(5), pages 336-350.
    10. Fındık, Derya & Beyhan, Berna, 2014. "A Perceptual Measure of Innovation Performance: Micro Level Evidence from Turkey," MPRA Paper 60961, University Library of Munich, Germany.
    11. Jacques Simonin & Selmin Nurcan & Judith Barrios, 2013. "Evolution organisationnelle fondée sur la cohérence des relations entre acteurs avec les buts métiers," Post-Print hal-00831621, HAL.
    12. Charalambos Vlados & Fotios Katimertzopoulos, 2019. "The ¡°Mystery¡± of Innovation: Bridging the Economic and Business Thinking and the Stra.Tech.Man Approach," Business and Economic Research, Macrothink Institute, vol. 9(1), pages 236-262, March.
    13. Lixiang Jiang & Ronald Giachetti, 2008. "A queueing network model to analyze the impact of parallelization of care on patient cycle time," Health Care Management Science, Springer, vol. 11(3), pages 248-261, September.
    14. Agnieszka Bielinska-Kwapisz, 2014. "Do football teams learn from changing coaches? A test of the deceleration hypothesis," Cogent Economics & Finance, Taylor & Francis Journals, vol. 2(1), pages 1-9, December.
    15. Thomas Grisold & Christian Janiesch & Maximilian Röglinger & Moe Thandar Wynn, 2024. "Managing Dynamics in and Around Business Processes," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 66(5), pages 533-540, October.
    16. Lehrer, Mark & Banerjee, Preeta M. & Wang, I. Kim, 2017. "When the sky is the limit on scale: From temporal to multiplicative scaling in process-based technologies," Technological Forecasting and Social Change, Elsevier, vol. 117(C), pages 151-159.
    17. Patrick Afflerbach & Martin Hohendorf & Jonas Manderscheid, 0. "Design it like Darwin - A value-based application of evolutionary algorithms for proper and unambiguous business process redesign," Information Systems Frontiers, Springer, vol. 0, pages 1-21.
    18. Roan, Jinshyang & Gong, Linguo & Tang, Kwei, 1997. "Process mean determination under constant raw material supply," European Journal of Operational Research, Elsevier, vol. 99(2), pages 353-365, June.
    19. Lida Xu & WenAn Tan & Hongyuan Zhen & Weiming Shen, 2008. "An approach to enterprise process dynamic modeling supporting enterprise process evolution," Information Systems Frontiers, Springer, vol. 10(5), pages 611-624, November.
    20. Harish Kumar & S.V.S. Chauhan, 1998. "Re-engineering Public Sector Enterprises," Vision, , vol. 2(2), pages 44-50, July.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:taf:pubmmg:v:35:y:2015:i:2:p:161-168. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Chris Longhurst (email available below). General contact details of provider: http://www.tandfonline.com/RPMM20 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.