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Social Capital, Management Capacity and Public Service Performance

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  • Rhys Andrews
  • Gene A. Brewer

Abstract

Many scholars and policy-makers contend that social capital and management capacity are associated with better public services. It is also likely that organizations with the capacity to manage effective co-production are better able to realize these benefits. To test these assumptions, we explore the independent and combined effects of social capital and management capacity on the performance of major public services in the US states using Robert Putnam's index of social capital and the Government Performance Project's index of state management capacity.1 We find that social capital is associated with higher performing public services, and that strong management capacity enhances its positive effects.

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  • Rhys Andrews & Gene A. Brewer, 2013. "Social Capital, Management Capacity and Public Service Performance," Public Management Review, Taylor & Francis Journals, vol. 15(1), pages 19-42, January.
    • Handle: RePEc:taf:pubmgr:v:15:y:2013:i:1:p:19-42
    DOI: 10.1080/14719037.2012.662445
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    References listed on IDEAS

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    1. Pollitt, Christopher & Bouckaert, Geert, 2004. "Public Management Reform: A Comparative Analysis," OUP Catalogue, Oxford University Press, edition 2, number 9780199268498.
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    2. David E. Mills & Steven Pudney & Ricardo Correa Gomes & Greici Sarturi, 2024. "Smart City Capacities: Extant Knowledge and Future Research for Sustainable Practical Applications," Sustainability, MDPI, vol. 16(9), pages 1-23, April.
    3. Chung, Kee Hoon & Shim, Dong Chul & Park, Hyun Hee, 2024. "Revisiting theory of social capital: Can the internet make a difference?," Technological Forecasting and Social Change, Elsevier, vol. 202(C).
    4. Kinley Dorji & Judith Miller & Shubiao Wu, 2022. "An Inquiry into Bhutanese Agriculture Research–Practice Gaps Using Rogers Innovation Adoption Attributes and Mode 2 Knowledge Production Features," Social Sciences, MDPI, vol. 11(12), pages 1-19, November.
    5. Shahla Akram & Zahid Pervaiz, 2024. "The role of institutions and social inclusion in trust building," Quality & Quantity: International Journal of Methodology, Springer, vol. 58(4), pages 3887-3903, August.
    6. Kenneth J. Meier & Nathan Favero & Mallory Compton, 2016. "Social Context, Management, and Organizational Performance: When human capital and social capital serve as substitutes," Public Management Review, Taylor & Francis Journals, vol. 18(2), pages 258-277, February.
    7. Shiju Liao & Xiaoyun Du & Liyin Shen & Minghe Lv, 2021. "Evaluation Method for Urban Public Service Carrying Capacity (UPSCC): A Qualitative–Quantitative Bi-Dimensional Perspective," IJERPH, MDPI, vol. 18(23), pages 1-18, November.

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