IDEAS home Printed from https://ideas.repec.org/a/taf/pubmgr/v13y2011i4p551-573.html
   My bibliography  Save this article

Exploring the Relationships Among Trust, Employee Satisfaction, and Organizational Commitment

Author

Listed:
  • Yoon Jik Cho
  • Hanjun Park

Abstract

This research seeks to answer two questions. The first question is this: ‘Does trust matter for employee satisfaction and commitment?’ In the business management field, one can find many empirical studies investigating trust as a valuable resource within organizations. The public management field, however, has paid less attention to this issue. This research investigates the role of trust within one US federal agency, the Federal Aviation Administration (FAA), by examining the relationships among several managerial practices, trust, and employee attitudes, including employee satisfaction and organizational commitment. Related to this is our second research question: ‘How much is the effect of trust varied across different types of trust?’ There are multiple trust relationships within organizations, among which we consider three types of trust based on the referent: trust in the immediate supervisor; trust in co-workers; and trust in management. We test whether each trust has a positive association with the given outcomes and which trust has the largest influence within the FAA. Using the data from the 2003 Employee Attitude Survey by the FAA, we test the above ideas. The structural equation model (SEM) analysis demonstrates the substantial relationships between trust and both employee satisfaction and organizational commitment. Among the three kinds of trust, trust in management has the strongest ties to both outcomes. Based on the findings, we insist that building trust deserves more attention in managing public organizations.

Suggested Citation

  • Yoon Jik Cho & Hanjun Park, 2011. "Exploring the Relationships Among Trust, Employee Satisfaction, and Organizational Commitment," Public Management Review, Taylor & Francis Journals, vol. 13(4), pages 551-573, May.
    • Handle: RePEc:taf:pubmgr:v:13:y:2011:i:4:p:551-573
    DOI: 10.1080/14719037.2010.525033
    as

    Download full text from publisher

    File URL: http://hdl.handle.net/10.1080/14719037.2010.525033
    Download Restriction: Access to full text is restricted to subscribers.
    File URL: https://libkey.io/10.1080/14719037.2010.525033?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Ouchi, William, 1981. "Theory Z: How American business can meet the Japanese challenge," Business Horizons, Elsevier, vol. 24(6), pages 82-83.
    2. Pollitt, Christopher & Bouckaert, Geert, 2004. "Public Management Reform: A Comparative Analysis," OUP Catalogue, Oxford University Press, edition 2, number 9780199268498.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Qinghua Zhu & Hang Yin & Junjun Liu & Kee‐hung Lai, 2014. "How is Employee Perception of Organizational Efforts in Corporate Social Responsibility Related to Their Satisfaction and Loyalty Towards Developing Harmonious Society in Chinese Enterprises?," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 21(1), pages 28-40, January.
    2. Małgorzata Dzimińska & Justyna Fijałkowska & Łukasz Sułkowski, 2018. "Trust-Based Quality Culture Conceptual Model for Higher Education Institutions," Sustainability, MDPI, vol. 10(8), pages 1-22, July.
    3. Tony Simons & Hannes Leroy & Veroniek Collewaert & Stijn Masschelein, 2015. "How Leader Alignment of Words and Deeds Affects Followers: A Meta-analysis of Behavioral Integrity Research," Journal of Business Ethics, Springer, vol. 132(4), pages 831-844, December.
    4. Ming-Chuan Yu & Qiang Mai & Sang-Bing Tsai & Yi Dai, 2018. "An Empirical Study on the Organizational Trust, Employee-Organization Relationship and Innovative Behavior from the Integrated Perspective of Social Exchange and Organizational Sustainability," Sustainability, MDPI, vol. 10(3), pages 1-14, March.
    5. Abdullah Almuqrin & Ibrahim Mutambik & Abdulaziz Alomran & Justin Zuopeng Zhang, 2023. "Information System Success for Organizational Sustainability: Exploring the Public Institutions in Saudi Arabia," Sustainability, MDPI, vol. 15(12), pages 1-25, June.
    6. Carmen Antón & Carmen Camarero & Rebeca San José, 2014. "Public Employee Acceptance of New Technological Processes: The case of an internal call centre," Public Management Review, Taylor & Francis Journals, vol. 16(6), pages 852-875, September.
    7. Tae-Soo Ha & Kuk-Kyoung Moon, 2023. "Distributive Justice, Goal Clarity, and Organizational Citizenship Behavior: The Moderating Role of Transactional and Transformational Leadership," Sustainability, MDPI, vol. 15(9), pages 1-20, April.
    8. Nematollah Shiri & Vahid Jafari‐Sadeghi, 2023. "Corporate social responsibility and green behaviour: Towards sustainable food‐business development," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 30(2), pages 605-620, March.
    9. Ihsan Ullah Jan & Seonggoo Ji, 2024. "Relationships Among Supervisors’ Authentic Leadership, Ostracism, Perceived Supervisor’s Trust and Commitment to Customer Services: Evidence From Frontline Service Employees of Small Stores," SAGE Open, , vol. 14(2), pages 21582440241, May.
    10. Dennis Gabriel Pepple & Peter Akinsowon & Michael Oyelere, 2023. "Employee Commitment and Turnover Intention: Perspectives from the Nigerian Public Sector," Public Organization Review, Springer, vol. 23(2), pages 739-757, June.
    11. Anant Deshpande & David Tsai, 2021. "Managing a Mission-driven Franchise Organization: An Empirical Investigation of Organizational Practice and Individual Outcomes," Global Business Review, International Management Institute, vol. 22(2), pages 311-347, April.
    12. Helena Bulińska-Stangrecka & Anna Bagieńska, 2021. "The Role of Employee Relations in Shaping Job Satisfaction as an Element Promoting Positive Mental Health at Work in the Era of COVID-19," IJERPH, MDPI, vol. 18(4), pages 1-18, February.
    13. Mª de la Cruz Déniz-Déniz & Mª Katiuska Cabrera-Suárez & Josefa D. Martín-Santana, 2020. "Orientation Toward Key Non-family Stakeholders and Economic Performance in Family Firms: The Role of Family Identification with the Firm," Journal of Business Ethics, Springer, vol. 163(2), pages 329-345, May.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Hanibuchi, Tomoya & Murata, Yohei & Ichida, Yukinobu & Hirai, Hiroshi & Kawachi, Ichiro & Kondo, Katsunori, 2012. "Place-specific constructs of social capital and their possible associations to health: A Japanese case study," Social Science & Medicine, Elsevier, vol. 75(1), pages 225-232.
    2. Dietrich Budäus & Dennis Hilgers, 2009. "Reform des öffentlichen Haushalts- und Rechnungswesens in Deutschland," Metrika: International Journal for Theoretical and Applied Statistics, Springer, vol. 19(4), pages 377-396, January.
    3. Dixon, Keith, 2009. "Calculative practices in higher education: a retrospective analysis of curricular accounting about learning," MPRA Paper 18295, University Library of Munich, Germany.
    4. Kemmerling, Achim & Bruttel, Oliver, 2005. "New politics in German labour market policy? The implications of the recent Hartz reforms for the German welfare state," Discussion Papers, Research Unit: Labor Market Policy and Employment SP I 2005-101, WZB Berlin Social Science Center.
    5. Kaja Prystupa, 2017. "The Role of Organizational Culture in KnowledgeManagement in Small Companies," Journal of Entrepreneurship, Management and Innovation, Fundacja Upowszechniająca Wiedzę i Naukę "Cognitione", vol. 13(3), pages 151-173.
    6. Cabrera, Elizabeth F., 1998. "A computer-based aid for the design of a strategic organizational culture," DEE - Working Papers. Business Economics. WB 6541, Universidad Carlos III de Madrid. Departamento de Economía de la Empresa.
    7. Sinem AYDOGDU & Baris ASIKGIL, 2011. "The Effect of Transformational Leadership Behavior on Organizational Culture: An Application in Pharmaceutical Industry," International Review of Management and Marketing, Econjournals, vol. 1(4), pages 65-73.
    8. Hisako Matsuo, 2012. "Transfer of Japanese Human Resource Management to US Subsidiaries: Resource Dependence Theory and Institutionalism," International Journal of Business and Social Research, LAR Center Press, vol. 2(6), pages 34-46, November.
    9. Tóth, Balázs, 2021. "Milyen kapcsolatban állnak a közszféra reformjai a gazdaságpolitikai paradigmákkal? [How reforms of the public sector relate to the paradigms of economic policy]," Közgazdasági Szemle (Economic Review - monthly of the Hungarian Academy of Sciences), Közgazdasági Szemle Alapítvány (Economic Review Foundation), vol. 0(2), pages 205-222.
    10. Caligiuri, Paula & Bonache, Jaime, 2016. "Evolving and enduring challenges in global mobility," Journal of World Business, Elsevier, vol. 51(1), pages 127-141.
    11. Cipolletta, Germano & Fiorani, Gloria & Matei, Ani & Matei, Lucica & Meneguzzo, Marco & Mititelu, Cristina, 2010. "Public Sector Modernization Trends of the Member States of European Union.Trajectories of reforms in Italy and Romania," Apas Papers 267, Academic Public Administration Studies Archive - APAS.
    12. Damianus Abun & Nimfa C. Catbagan & Theogenia Magallanes & Robert Rodrigo & Egdona A. Quinto, 2021. "Leadership Attitude of office Heads toward Employees and Leadership Styles," Technium Social Sciences Journal, Technium Science, vol. 16(1), pages 401-419, February.
    13. Bellò, Benedetta & Spano, Alessandro, 2015. "Governing the purple zone: How politicians influence public managers," European Management Journal, Elsevier, vol. 33(5), pages 354-365.
    14. Deborah Wilson, 2011. "Comparative Analysis in Public Management," Public Management Review, Taylor & Francis Journals, vol. 13(2), pages 293-308, February.
    15. Independent Evaluation Group, 2008. "Public Sector Reform: What Works and Why? An IEG evaluation of World Bank Support," World Bank Publications - Books, The World Bank Group, number 6484.
    16. Alessio Conti & Giovanni Vetritto, 2019. "ICT from Below: ELISA Program and the Innovation of Local Government in Italy," International Journal of Social Science Studies, Redfame publishing, vol. 7(3), pages 70-92, May.
    17. Yoshiko DeMotta & Sankar Sen, 2017. "How psychological contracts motivate employer-brand patronage," Marketing Letters, Springer, vol. 28(3), pages 385-395, September.
    18. Dengjian Jin, 1995. "Bounded governance within extended order: The Confucian advantage of synergy under generalized constitutional rules," Constitutional Political Economy, Springer, vol. 6(3), pages 263-279, October.
    19. Lukáš Copuš & Peter Madzík & Helena Šajgalíková & Karol Čarnogurský, 2023. "Is There a Possibility to Characterize an Organizational Culture by Its Selected Cultural Dimensions?," SAGE Open, , vol. 13(4), pages 21582440231, October.
    20. Goddard, Andrew, 2021. "Accountability and accounting in the NGO field comprising the UK and Africa – A Bordieusian analysis," CRITICAL PERSPECTIVES ON ACCOUNTING, Elsevier, vol. 78(C).

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:taf:pubmgr:v:13:y:2011:i:4:p:551-573. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Chris Longhurst (email available below). General contact details of provider: http://www.tandfonline.com/RPXM20 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.