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Impact of psychological capital on organizational citizenship behavior: Moderating role of emotional intelligence

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  • Rabindra Kumar Pradhan
  • Lalatendu Kesari Jena
  • Pratishtha Bhattacharya

Abstract

The role of emotional intelligence (EI) towards nurturing citizenship behavior is still imperfectly certified and is awaited for investigation. At the same time, the growing interest in recent years on psychological capital (self-efficacy, hope, resilience, and optimism) within the managerial literature is sparsely researched in Indian context. Therefore, the purpose of the study is set to investigate (a) the relationship of psychological capital (Psycap) on organizational citizenship behavior (OCB) and (b) whether the construct of EI plays a role in moderating the relationships between Psycap and OCB. The study examined employed professionals identified through convenience sampling (N = 212) in Indian manufacturing and service industries. After establishing the psychometric properties of the scales hypotheses were tested through structural equation modeling. The results show that Psycap is positively related to OCB. The study’s major hypothesis that EI moderates the relationship between Psycap and OCB was also supported. Implications of the findings as well as recommendations for future studies are discussed.

Suggested Citation

  • Rabindra Kumar Pradhan & Lalatendu Kesari Jena & Pratishtha Bhattacharya, 2016. "Impact of psychological capital on organizational citizenship behavior: Moderating role of emotional intelligence," Cogent Business & Management, Taylor & Francis Journals, vol. 3(1), pages 1194174-119, December.
    • Handle: RePEc:taf:oabmxx:v:3:y:2016:i:1:p:1194174
    DOI: 10.1080/23311975.2016.1194174
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    References listed on IDEAS

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    2. Nazia Zabin Memon & Lalatendu Kesari Jena, 2017. "Gender Inequality, Job Satisfaction and Job Motivation: Evidence from Indian Female Employees," Management and Labour Studies, XLRI Jamshedpur, School of Business Management & Human Resources, vol. 42(3), pages 253-274, August.
    3. John K Aderibigbe & Themba Q Mjoli, 2019. "Emotional Intelligence as a Moderator in the Relationship between Occupational Stress and Organizational Citizenship Behavior among Nigerian Graduate Employees," Journal of Economics and Behavioral Studies, AMH International, vol. 10(6), pages 152-163.
    4. Benjamin Heslop & Antony Drew & Elizabeth Stojanovski & Kylie Bailey & Jonathan Paul, 2018. "Collaboration Vouchers: A Policy to Increase Population Wellbeing," Societies, MDPI, vol. 8(2), pages 1-19, June.
    5. Joon-ho Kim & Seung-hye Jung & Bong-ihn Seok & Hyun-ju Choi, 2022. "The Relationship among Four Lifestyles of Workers amid the COVID-19 Pandemic (Work–Life Balance, YOLO, Minimal Life, and Staycation) and Organizational Effectiveness: With a Focus on Four Countries," Sustainability, MDPI, vol. 14(21), pages 1-31, October.
    6. John K Aderibigbe & Themba Q Mjoli, 2018. "Evaluation of the Components of Psychological Capital and Organizational Citizenship Behavior among Nigerian Graduate Employees," Journal of Economics and Behavioral Studies, AMH International, vol. 10(5), pages 38-50.
    7. Kuiyuan Qin & Zhaona Jia & Tianjiao Lu & Saifang Liu & Jijun Lan & Xuqun You & Yuan Li, 2021. "The Role of Work Engagement in the Association between Psychological Capital and Safety Citizenship Behavior in Coal Miners: A Mediation Analysis," IJERPH, MDPI, vol. 18(17), pages 1-12, September.
    8. Ângelo Miguel R. Cabral & Fernando Manuel P. O. Carvalho & José António Vasconcelos Ferreira, 2020. "SMEs’ International Strategic Groups and Top Managers’ Psychological Characteristics," Administrative Sciences, MDPI, vol. 10(4), pages 1-22, November.
    9. Maria Luisa Giancaspro & Antonino Callea & Amelia Manuti, 2022. "“I Like It like That”: A Study on the Relationship between Psychological Capital, Work Engagement and Extra-Role Behavior," Sustainability, MDPI, vol. 14(4), pages 1-17, February.
    10. Mukti Clarence & Viju P. D. & Lalatendu Kesari Jena & Tony Sam George, 2021. "Predictors of Positive Psychological Capital: An Attempt Among the Teacher Communities in Rural Jharkhand, India," Management and Labour Studies, XLRI Jamshedpur, School of Business Management & Human Resources, vol. 46(2), pages 139-160, May.
    11. Liliya Nedkova Nedevа, 2021. "Social Capital Management In Municipality Enterprises," Economy & Business Journal, International Scientific Publications, Bulgaria, vol. 15(1), pages 364-373.

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