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Industrial service profiling: Matching service offerings and processes

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  • Johansson, Pontus
  • Olhager, Jan

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  • Johansson, Pontus & Olhager, Jan, 2004. "Industrial service profiling: Matching service offerings and processes," International Journal of Production Economics, Elsevier, vol. 89(3), pages 309-320, June.
    • Handle: RePEc:eee:proeco:v:89:y:2004:i:3:p:309-320
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    References listed on IDEAS

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    1. Buzacott, John A., 2000. "Service system structure," International Journal of Production Economics, Elsevier, vol. 68(1), pages 15-27, October.
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    Cited by:

    1. Gebauer, Heiko & Saul, Caroline, 2014. "Eine bibliometrische Analyse des Forschungsstandes und der zukünftigen Forschungsfragen für die Transformation vom Produzenten zum Dienstleister," Die Unternehmung - Swiss Journal of Business Research and Practice, Nomos Verlagsgesellschaft mbH & Co. KG, vol. 68(4), pages 229-249.
    2. A. Bikfalvi & G. Lay & S. Maloca & B. Waser, 2013. "Servitization and networking: large-scale survey findings on product-related services," Service Business, Springer;Pan-Pacific Business Association, vol. 7(1), pages 61-82, March.
    3. Hsieh, Wen-jen, 2011. "The Global Economic Recession and Industrial Structure: Evidence from Four Asian Dragons," ADBI Working Papers 315, Asian Development Bank Institute.
    4. Probosari, Ninik & Kusmayadi, Andi & Wijayani, Ari & Ardhanariswari, Kartika Ayu & Siregar, Ilham Ramadan Pandu Setia Negara & Viyani, Ari Okta, 2022. "Relationship Between Knowledge Management with Cost Leadership and Differentiation Strategies in Sumbawa Weaving SMEs: The Moderating Role of Organizational Design," OSF Preprints k98gm, Center for Open Science.
    5. Saccani, N. & Johansson, P. & Perona, M., 2007. "Configuring the after-sales service supply chain: A multiple case study," International Journal of Production Economics, Elsevier, vol. 110(1-2), pages 52-69, October.
    6. Rymaszewska, Anna & Helo, Petri & Gunasekaran, Angappa, 2017. "IoT powered servitization of manufacturing – an exploratory case study," International Journal of Production Economics, Elsevier, vol. 192(C), pages 92-105.
    7. Brown, Paul & Ly, Tuan & Pham, Hannah & Sivabalan, Prabhu, 2020. "Automation and management control in dynamic environments: Managing organisational flexibility and energy efficiency in service sectors," The British Accounting Review, Elsevier, vol. 52(2).
    8. Kemppainen, Katariina & Vepsalainen, Ari P.J. & Tinnila, Markku, 2008. "Mapping the structural properties of production process and product mix," International Journal of Production Economics, Elsevier, vol. 111(2), pages 713-728, February.
    9. Ping Wang & Joan P. Mileski & Qingcheng Zeng, 2019. "Alignments between strategic content and process structure: the case of container terminal service process automation," Maritime Economics & Logistics, Palgrave Macmillan;International Association of Maritime Economists (IAME), vol. 21(4), pages 543-558, December.
    10. Adamides, Emmanuel D. & Voutsina, Marinie, 2006. "The double-helix model of manufacturing and marketing strategies," International Journal of Production Economics, Elsevier, vol. 104(1), pages 3-18, November.
    11. Johansson, Pontus & Olhager, Jan, 2006. "Linking product-process matrices for manufacturing and industrial service operations," International Journal of Production Economics, Elsevier, vol. 104(2), pages 615-624, December.
    12. Donghyun Choi & Yonghwi Noh & Jin Sung Rha, 2019. "Work pressure and burnout effects on emergency room operations: a system dynamics simulation approach," Service Business, Springer;Pan-Pacific Business Association, vol. 13(3), pages 433-456, September.

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