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Students’ Satisfaction and Teaching Efficiency of University Offer

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  • Matilde Bini

    (European University of Rome)

  • Lucio Masserini

    (University of Pisa)

Abstract

This study analyses the factors affecting students’ satisfaction with university experience, focusing on the aspects characterising the teaching efficiency of educational offer. For this purpose, organisation of teaching activities, available information, teaching materials, and other facilities offered to students to make their learning experience more successful, are considered as indicators of teaching efficiency. Our interest in this topic is justified by the importance that students’ satisfaction assumes, not only as indicator of the quality of educational services but also for its relationship with overall life satisfaction and subjective well-being. A structural equation model with latent variables is estimated by using survey and administrative data of the University of Pisa. Main findings seem to show that teaching efficiency has a positive effect on satisfaction and suggest that whenever it is inadequate, or at least, considered as such, students are less satisfied for their university experience. The effects of other factors on students’ satisfaction such as studies organisation, social capital and internship experience are also discussed.

Suggested Citation

  • Matilde Bini & Lucio Masserini, 2016. "Students’ Satisfaction and Teaching Efficiency of University Offer," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 129(2), pages 847-862, November.
    • Handle: RePEc:spr:soinre:v:129:y:2016:i:2:d:10.1007_s11205-015-1141-0
    DOI: 10.1007/s11205-015-1141-0
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    Cited by:

    1. Lucio Masserini & Matilde Bini & Monica Pratesi, 2019. "Do Quality of Services and Institutional Image Impact Students’ Satisfaction and Loyalty in Higher Education?," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 146(1), pages 91-115, November.
    2. Xin Xu & Yuan Zhao & Siyou Xia & Panpan Cui & Wenmin Tang & Xiaoliang Hu & Bei Wu, 2022. "Quality of Life and Its Influencing Factors Among Centenarians in Nanjing, China: A Cross-Sectional Study," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 160(2), pages 735-755, April.

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