IDEAS home Printed from https://ideas.repec.org/a/bcp/journl/v8y2024i5p1501-1512.html
   My bibliography  Save this article

Testing the Mediation Effect of Quality of College Life (QLC) on the Influence of Satisfaction of Educational and Administrative Services on Loyalty of Polytechnic Students

Author

Listed:
  • Sudi Randa

    (Master of Management Program, Faculty of Economics and Business, Syiah Kuala University, Indonesia)

  • Syafruddin Chan

    (Master of Management Program, Faculty of Economics and Business, Syiah Kuala University, Indonesia)

  • T. Roli Ilhamsyah Putra

    (Master of Management Program, Faculty of Economics and Business, Syiah Kuala University, Indonesia)

Abstract

This research aims to explore the factors that influence student loyalty at the Aceh Ministry of Health Polytechnic. The factors studied include satisfaction with educational services, satisfaction with administrative services, satisfaction with facilities, and quality of college life. The population of this study were all students at the Aceh Ministry of Health Polytechnic. The sample for this study was determined using the Slovin formula with a sample size of 176 people. Data was collected using a questionnaire with a 5-point Likert scale. Data were analyzed using Structural Equation Modeling (SEM) using IBM SPSS-AMOS version 22 software. The findings of this research show that satisfaction with educational services has a positive effect on student loyalty and the quality of college life. administrative service satisfaction has a positive effect on student loyalty and the quality of college life. Facility satisfaction has a positive effect on the quality of college life. The quality of college life has a positive effect on student loyalty. Facility satisfaction moderates the relationship between educational service satisfaction and quality of college life. The findings of this research have several managerial implications for higher education administrators and decision-makers, namely: Improving the quality of educational services, administrative services, and facilities. Pay attention to synergies between various aspects of the service. Build strong relationships and foster a sense of belonging among students. This research shows that service satisfaction and quality of college life are important factors that influence student loyalty. Universities need to improve service quality and create a positive college environment to increase student loyalty.

Suggested Citation

  • Sudi Randa & Syafruddin Chan & T. Roli Ilhamsyah Putra, 2024. "Testing the Mediation Effect of Quality of College Life (QLC) on the Influence of Satisfaction of Educational and Administrative Services on Loyalty of Polytechnic Students," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 8(5), pages 1501-1512, May.
  • Handle: RePEc:bcp:journl:v:8:y:2024:i:5:p:1501-1512
    as

    Download full text from publisher

    File URL: https://www.rsisinternational.org/journals/ijriss/Digital-Library/volume-8-issue-5/1501-1512.pdf
    Download Restriction: no

    File URL: https://rsisinternational.org/journals/ijriss/articles/testing-the-mediation-effect-of-quality-of-college-life-qlc-on-the-influence-of-satisfaction-of-educational-and-administrative-services-on-loyalty-of-polytechnic-students/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Audhesh K. Paswan & Gopala Ganesh, 2009. "Higher Education Institutions: Satisfaction and Loyalty among International Students," Journal of Marketing for Higher Education, Taylor & Francis Journals, vol. 19(1), pages 65-84, May.
    2. Sevda Arslan & Ozlem Akkas, 2014. "Quality of College Life (QCL) of Students in Turkey: Students’ Life Satisfaction and Identification," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 115(2), pages 869-884, January.
    3. M. Sirgy & Stephan Grzeskowiak & Don Rahtz, 2007. "Quality of College Life (QCL) of Students: Developing and Validating a Measure of Well-Being," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 80(2), pages 343-360, January.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Matilde Bini & Lucio Masserini, 2016. "Students’ Satisfaction and Teaching Efficiency of University Offer," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 129(2), pages 847-862, November.
    2. Eugénia de Matos Pedro & João Leitão & Helena Alves, 2020. "Bridging Intellectual Capital, Sustainable Development and Quality of Life in Higher Education Institutions," Sustainability, MDPI, vol. 12(2), pages 1-27, January.
    3. Sevda Arslan & Ozlem Akkas, 2014. "Quality of College Life (QCL) of Students in Turkey: Students’ Life Satisfaction and Identification," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 115(2), pages 869-884, January.
    4. M. Sirgy & Dong-Jin Lee & Stephan Grzeskowiak & Grace Yu & Dave Webb & Karma El-Hasan & Jose Jesus Garcia Vega & Ahmet Ekici & J. Johar & Anjala Krishen & Ayca Kangal & Bernhard Swoboda & C. Claiborne, 2010. "Quality of College Life (QCL) of Students: Further Validation of a Measure of Well-being," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 99(3), pages 375-390, December.
    5. Graciela H. Tonon, 2021. "Student’s Quality of Life at the University: a Qualitative Study," Applied Research in Quality of Life, Springer;International Society for Quality-of-Life Studies, vol. 16(4), pages 1517-1535, August.
    6. Jing Xiao & Chuanyi Tang & Soyeon Shim, 2009. "Acting for Happiness: Financial Behavior and Life Satisfaction of College Students," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 92(1), pages 53-68, May.
    7. Shehu Muhammad & Maimunah Sapri & Ibrahim Sipan, 2014. "Academic Buildings and Their Influence on Students’ Wellbeing in Higher Education Institutions," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 115(3), pages 1159-1178, February.
    8. Dina Maria Amaro & Alzira Maria Ascensão Marques & Helena Alves, 2019. "The impact of choice factors on international students’ loyalty mediated by satisfaction," International Review on Public and Nonprofit Marketing, Springer;International Association of Public and Non-Profit Marketing, vol. 16(2), pages 211-233, December.
    9. Sue Ling Lai & Hiep-Hung Pham & Hong-Kong To Nguyen & The-Cuong Nguyen & Anh-Vinh Le, 2019. "Toward Sustainable Overseas Mobility of Vietnamese Students: Understanding Determinants of Attitudinal and Behavioral Loyalty in Students of Higher Education," Sustainability, MDPI, vol. 11(2), pages 1-17, January.
    10. Ali, Mazhar & Ahmed, Masood, 2018. "Determinants of students’ loyalty to university: A service-based approach," MPRA Paper 84352, University Library of Munich, Germany.
    11. Hsin Chang & Don Jeng & Mohamad Hamid, 2013. "Conceptualising consumers’ word-of-mouth behaviour intention: evidence from a university education services in Malaysia," Service Business, Springer;Pan-Pacific Business Association, vol. 7(1), pages 17-35, March.
    12. Yu, Qionglei & Foroudi, Pantea & Gupta, Suraksha, 2019. "Far apart yet close by: Social media and acculturation among international students in the UK," Technological Forecasting and Social Change, Elsevier, vol. 145(C), pages 493-502.
    13. Grace (Byung-Hee) Yu & Dong-Jin Lee, 2008. "A Model of Quality of College Life (QCL) of Students in Korea," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 87(2), pages 269-285, June.
    14. Tho Nguyen & Clifford Shultz & M. Westbrook, 2012. "Psychological Hardiness in Learning and Quality of College Life of Business Students: Evidence from Vietnam," Journal of Happiness Studies, Springer, vol. 13(6), pages 1091-1103, December.
    15. Roy, Sanjit Kumar & Balaji, M S & Sadeque, Saalem & Nguyen, Bang & Melewar, T C, 2017. "Constituents and consequences of smart customer experience in retailing," Technological Forecasting and Social Change, Elsevier, vol. 124(C), pages 257-270.
    16. Chacha Magasi & Gordian S. Bwemelo, 2022. "Influence of undergraduate experience on alumni loyalty to their alma mater in the Tanzania’s higher education context," International Journal of Research in Business and Social Science (2147-4478), Center for the Strategic Studies in Business and Finance, vol. 11(4), pages 333-341, June.
    17. Marina M. Dvoryashina & Elena V. Artemova, 2019. "Satisfaction with e-learning: Theoretical approaches and empirical measurements," Upravlenets, Ural State University of Economics, vol. 10(6), pages 42-53, December.
    18. Lucio Masserini & Matilde Bini & Monica Pratesi, 2019. "Do Quality of Services and Institutional Image Impact Students’ Satisfaction and Loyalty in Higher Education?," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 146(1), pages 91-115, November.
    19. Cliff A. Robb & Swarn Chatterjee & Nilton Porto & Brenda J. Cude, 2019. "The Influence of Student Loan Debt on Financial Satisfaction," Journal of Family and Economic Issues, Springer, vol. 40(1), pages 51-73, March.
    20. Lili Gai & Chunhao Xu & Lou E. Pelton, 2016. "A netnographic analysis of prospective international students’ decision-making process: implications for institutional branding of American universities in the emerging markets," Journal of Marketing for Higher Education, Taylor & Francis Journals, vol. 26(2), pages 181-198, July.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:bcp:journl:v:8:y:2024:i:5:p:1501-1512. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Dr. Pawan Verma (email available below). General contact details of provider: https://rsisinternational.org/journals/ijriss/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.