IDEAS home Printed from https://ideas.repec.org/a/spr/soinre/v113y2013i3p847-858.html
   My bibliography  Save this article

Intercultural Experience as an Impediment of Trust: Examining the Impact of Intercultural Experience and Social Trust Culture on Institutional Trust in Government

Author

Listed:
  • Dejun Kong

Abstract

Government is an important institution in every society, but public trust in government has been declining worldwide. Like social trust, institutional trust in government manifests in two forms—goodwill-based (based on intentions and purposes) and competence-based (based on competence and performance). Using archival data of the AsiaBarometer (2004), I found a cross-level interaction effect of intercultural experience and social trust culture on goodwill-based, but not competence-based, institutional trust in government. Intercultural experience was negatively related to goodwill-based institutional trust in government within regions of low social trust but not within regions of high social trust. Both types of institutional trust in government within regions of high social trust were lower than those within regions of low social trust. Furthermore, both types of institutional trust in government were positively related to socioeconomic, public, and personal life satisfaction. These findings shed light on the tension between institutional trust in government and social trust as well as a government’s dilemma posed by intercultural experience. Copyright Springer Science+Business Media B.V. 2013

Suggested Citation

  • Dejun Kong, 2013. "Intercultural Experience as an Impediment of Trust: Examining the Impact of Intercultural Experience and Social Trust Culture on Institutional Trust in Government," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 113(3), pages 847-858, September.
    • Handle: RePEc:spr:soinre:v:113:y:2013:i:3:p:847-858
    DOI: 10.1007/s11205-012-0117-6
    as

    Download full text from publisher

    File URL: http://hdl.handle.net/10.1007/s11205-012-0117-6
    Download Restriction: Access to full text is restricted to subscribers.
    File URL: https://libkey.io/10.1007/s11205-012-0117-6?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Malhotra, Deepak & Lumineau, Fabrice, 2011. "Trust and collaboration in the aftermath of conflict: the effects of contract structure," MPRA Paper 38358, University Library of Munich, Germany.
    2. Alesina, Alberto & Londregan, John & Rosenthal, Howard, 1993. "A Model of the Political Economy of the United States," American Political Science Review, Cambridge University Press, vol. 87(1), pages 12-33, March.
    3. Bill McEvily, 2011. "Reorganizing the Boundaries of Trust: From Discrete Alternatives to Hybrid Forms," Organization Science, INFORMS, vol. 22(5), pages 1266-1276, October.
    4. Bill McEvily & Vincenzo Perrone & Akbar Zaheer, 2003. "Trust as an Organizing Principle," Organization Science, INFORMS, vol. 14(1), pages 91-103, February.
    5. Soo Tan & Siok Tambyah, 2011. "Generalized Trust and Trust in Institutions in Confucian Asia," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 103(3), pages 357-377, September.
    6. Kurt T. Dirks & Donald L. Ferrin, 2001. "The Role of Trust in Organizational Settings," Organization Science, INFORMS, vol. 12(4), pages 450-467, August.
    7. Ang, Soon & Van Dyne, Linn & Koh, Christine & Ng, K. Yee & Templer, Klaus J. & Tay, Cheryl & Chandrasekar, N. Anand, 2007. "Cultural Intelligence: Its Measurement and Effects on Cultural Judgment and Decision Making, Cultural Adaptation and Task Performance," Management and Organization Review, Cambridge University Press, vol. 3(3), pages 335-371, November.
    8. Bjørnskov, Christian, 2006. "The Determinants of Trust," Ratio Working Papers 86, The Ratio Institute.
    9. Peggy Schyns & Christel Koop, 2010. "Political Distrust and Social Capital in Europe and the USA," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 96(1), pages 145-167, March.
    10. Soon Ang & Linn Van Dyne & Christine Koh & K. Yee Ng & Klaus J. Templer & Cheryl Tay & N. Anand Chandrasekar, 2007. "Cultural Intelligence: Its Measurement and Effects on Cultural Judgment and Decision Making, Cultural Adaptation and Task Performance," Management and Organization Review, The International Association for Chinese Management Research, vol. 3(3), pages 335-371, November.
    11. Reinhard Bachmann, 2011. "At the crossroads: Future directions in trust research," Journal of Trust Research, Taylor & Francis Journals, vol. 1(2), pages 203-213, June.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Chau-kiu Cheung & Xiaodong Yue, 2023. "National Experiences and Trust in China’s National Government Among Hong Kong Chinese Youth," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 168(1), pages 99-117, August.
    2. Bingqin Li & Guy Mayraz, 2017. "Infrastructure Spending in China Increases Trust in Local Government," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 132(1), pages 341-356, May.
    3. Kuiyun Zhi & Qiurong Tan & Si Chen & Yongjin Chen & Xiaoqin Wu & Chenkai Xue & Anbang Song, 2022. "How Does Social Security Fairness Predict Trust in Government? The Serial Mediation Effects of Social Security Satisfaction and Life Satisfaction," IJERPH, MDPI, vol. 19(11), pages 1-14, June.
    4. Immacolata Di Napoli & Pasquale Dolce & Caterina Arcidiacono, 2019. "Community Trust: A Social Indicator Related to Community Engagement," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 145(2), pages 551-579, September.
    5. Carin Cruijsen & Jakob Haan & David-Jan Jansen, 2016. "Trust and Financial Crisis Experiences," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 127(2), pages 577-600, June.
    6. Kong, Dejun Tony, 2016. "A gene-dependent climatoeconomic model of generalized trust," Journal of World Business, Elsevier, vol. 51(2), pages 226-236.
    7. Diepstraten, Maaike & van der Cruijsen, Carin, 2019. "To stay or go? Consumer bank switching behaviour after government interventions," Journal of Banking & Finance, Elsevier, vol. 106(C), pages 16-33.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Oliver Schilke & Karen S. Cook, 2015. "Sources of alliance partner trustworthiness: Integrating calculative and relational perspectives," Strategic Management Journal, Wiley Blackwell, vol. 36(2), pages 276-297, February.
    2. Kong, Dejun Tony, 2016. "A gene-dependent climatoeconomic model of generalized trust," Journal of World Business, Elsevier, vol. 51(2), pages 226-236.
    3. Mark Mortensen & Tsedal B. Neeley, 2012. "Reflected Knowledge and Trust in Global Collaboration," Management Science, INFORMS, vol. 58(12), pages 2207-2224, December.
    4. Xiwen Fu, 2018. "The Contextual Effects of Political Trust on Happiness: Evidence from China," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 139(2), pages 491-516, September.
    5. Maimunah Ismail & Sayang Syamira Sobri & Nurul Afiqah Zulkifly & Siti Raba'ah Hamzah & Eriko Yamato, 2016. "Knowledge Transfer Between Expatriates And Host Country Nationals: Contribution Of Individual And Social Capital Factors," Organizations and Markets in Emerging Economies, Faculty of Economics, Vilnius University, vol. 7(2).
    6. Annelies Costers & Yves Van Vaerenbergh & Anja Van den Broeck, 2019. "How to boost frontline employee service recovery performance: the role of cultural intelligence," Service Business, Springer;Pan-Pacific Business Association, vol. 13(3), pages 581-602, September.
    7. Kähkönen, T. & Blomqvist, K. & Gillespie, N. & Vanhala, M., 2021. "Employee trust repair: A systematic review of 20 years of empirical research and future research directions," Journal of Business Research, Elsevier, vol. 130(C), pages 98-109.
    8. Dimitrova, Mihaela & Chia, Sherwin Ignatius & Shaffer, Margaret A. & Tay-Lee, Cheryl, 2020. "Forgotten travelers: Adjustment and career implications of international business travel for expatriates," Journal of International Management, Elsevier, vol. 26(1).
    9. Saeed Nosratabadi & Parvaneh Bahrami & Khodayar Palouzian & Amir Mosavi, 2020. "Leader Cultural Intelligence and Organizational Performance," Papers 2010.02678, arXiv.org.
    10. Vincenzo Perrone, 2013. "Sympathy for the devil? Reflections on the perils of institutionalising trust research," Journal of Trust Research, Taylor & Francis Journals, vol. 3(2), pages 155-171, October.
    11. Sousa, Cátia & Gonçalves, Gabriela, 2019. "Multiculturality as an antecedent to work wellbeing and work passion," Journal of Tourism, Sustainability and Well-being, Cinturs - Research Centre for Tourism, Sustainability and Well-being, University of Algarve, vol. 7(2), pages 101-124.
    12. Laura BRANCU & Valentin MUNTEANU & Ionut GOLET, 2016. "A Comparative Approach of Cultural Intelligence Profile of Management and Non-Management Romanian Students," REVISTA DE MANAGEMENT COMPARAT INTERNATIONAL/REVIEW OF INTERNATIONAL COMPARATIVE MANAGEMENT, Faculty of Management, Academy of Economic Studies, Bucharest, Romania, vol. 17(4), pages 308-319, October.
    13. Marina Anna Schmitz & Fabian Jintae Froese & Anna Katharina Bader, 2018. "Organizational cynicism in multinational corporations in China," Asia Pacific Business Review, Taylor & Francis Journals, vol. 24(5), pages 620-637, October.
    14. Abdul Waheed & Xiaoming Miao & Salma Waheed & Naveed Ahmad & Abdul Majeed, 2019. "How New HRM Practices, Organizational Innovation, and Innovative Climate Affect the Innovation Performance in the IT Industry: A Moderated-Mediation Analysis," Sustainability, MDPI, vol. 11(3), pages 1-21, January.
    15. Liwen Wang, 2023. "The interplay of contracts and trust: untangling between- and within-dyad effects," Post-Print hal-03944358, HAL.
    16. Miroslav Jurasek & Petr Wawrosz, 2023. "How Does Self-Efficacy in Communication Affect the Relationship Between Intercultural Experience, Language Skills, and Cultural Intelligence," SAGE Open, , vol. 13(4), pages 21582440231, December.
    17. Teresa Proença & Helena Martins & Flávio Ferreira, 2018. "Language diversity impact on the self-efficacy of members in multicultural teams," FEP Working Papers 606, Universidade do Porto, Faculdade de Economia do Porto.
    18. Cho, Young Sik & Linderman, Kevin, 2019. "Metacognition-based process improvement practices," International Journal of Production Economics, Elsevier, vol. 211(C), pages 132-144.
    19. Alexandru CÃPÃTÎNÃ & George SCHIN, 2013. "Minding the Cultural Gaps between Different Countries - A Real Challenge for the International Managers," REVISTA DE MANAGEMENT COMPARAT INTERNATIONAL/REVIEW OF INTERNATIONAL COMPARATIVE MANAGEMENT, Faculty of Management, Academy of Economic Studies, Bucharest, Romania, vol. 14(5), pages 704-712, December.
    20. Schlägel, Christopher & Sarstedt, Marko, 2016. "Assessing the measurement invariance of the four-dimensional cultural intelligence scale across countries: A composite model approach," European Management Journal, Elsevier, vol. 34(6), pages 633-649.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:soinre:v:113:y:2013:i:3:p:847-858. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.