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Student Satisfaction Index in Portuguese Public Higher Education

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Abstract

This study intends to measure student's satisfaction with Portuguese higher education, through the estimation of an explicative model of the student's opinion formation process. In terms of conclusions, it was verified that the student satisfaction index of Portuguese public higher education is only of 54 on a scale from 1 to 100. This value constitutes a reference mark that universities in Portugal can use to compare with their own performance.

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  • Helena Alves & Mário Raposo, 2007. "Student Satisfaction Index in Portuguese Public Higher Education," The Service Industries Journal, Taylor & Francis Journals, vol. 27(6), pages 795-808, September.
    • Handle: RePEc:taf:servic:v:27:y:2007:i:6:p:795-808
    DOI: 10.1080/02642060701453288
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    Cited by:

    1. Ali Turkyilmaz & Leyla Temizer & Asil Oztekin, 2018. "A causal analytic approach to student satisfaction index modeling," Annals of Operations Research, Springer, vol. 263(1), pages 565-585, April.
    2. Ramón Álvarez Vaz & Danny Freira & Elena Vernazza & Helena Alves, 2016. "Can students’ satisfaction indexes be applied the same way in different countries?," International Review on Public and Nonprofit Marketing, Springer;International Association of Public and Non-Profit Marketing, vol. 13(2), pages 101-118, July.
    3. Bertaccini, Bruno & Bacci, Silvia & Petrucci, Alessandra, 2021. "A graduates ’ satisfaction index for the evaluation of the university overall quality," Socio-Economic Planning Sciences, Elsevier, vol. 73(C).
    4. Shun-Hsing Chen, 2012. "The establishment of a quality management system for the higher education industry," Quality & Quantity: International Journal of Methodology, Springer, vol. 46(4), pages 1279-1296, June.

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