Effects of channel members’ customer-centric structures on supplier performance
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DOI: 10.1007/s11747-018-0606-5
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- ValentÃn Gallart-Camahort & Luis Callarisa Fiol & Javier Sánchez GarcÃa, 2023. "Influence of the Internet on Retailer’s Perceived Quality in the Generation of Retailer’s Brand Equity," Vision, , vol. 27(1), pages 33-47, February.
- Kaatz, Christopher, 2020. "Retail in my pocket– replicating and extending the construct of service quality into the mobile commerce context," Journal of Retailing and Consumer Services, Elsevier, vol. 53(C).
- Kaatz, Christopher & Brock, Christian & Figura, Lilli, 2019. "Are you still online or are you already mobile? – Predicting the path to successful conversions across different devices," Journal of Retailing and Consumer Services, Elsevier, vol. 50(C), pages 10-21.
- Roland Kassemeier & Sascha Alavi & Johannes Habel & Christian Schmitz, 2022. "Customer-oriented salespeople’s value creation and claiming in price negotiations," Journal of the Academy of Marketing Science, Springer, vol. 50(4), pages 689-712, July.
- Girish Mallapragada & Aditya Gupta & Brett Josephson, 2022. "The impact of social capital and transaction efficacy on salesperson performance," Production and Operations Management, Production and Operations Management Society, vol. 31(9), pages 3525-3542, September.
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Keywords
Marketing channels; Customer-centric structure; Value capture; Supplier performance; Financial performance;All these keywords.
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