IDEAS home Printed from https://ideas.repec.org/a/spr/jglont/v9y2019i1d10.1186_s40497-018-0142-2.html
   My bibliography  Save this article

Influence of high-performance work system on employee service performance and OCB: the mediating role of resilience

Author

Listed:
  • Kashif Nadeem

    (National University of Modern Languages)

  • Amir Riaz

    (COMSATS University)

  • Rizwan Qaiser Danish

    (Hailey College of Commerce, University of the Punjab)

Abstract

Previous studies regarding high-performance work system (HPWS)-performance relationship have been conducted at organizational level of analysis, thus highlighted management perspective of this relationship. Furthermore, the widely acknowledged ‘black-box’ debate in this area invites researchers to identify and empirically test the mediating mechanism linking HPWS with performance outcomes. Using employee-level HPWS, this study proposed that HPWS is positively linked with employee service performance and their organizational citizenship behavior (OCB) and these direct relationships are mediated by employee resilience. Data were obtained from 371 front line employees working in service sector to test the proposed relationships. Findings of the study revealed that HPWS was positively linked with service performance and OCB. Further, employee resilience partially mediated both the direct relationships between HPWS and employee outcomes. Implications and limitations of the study were also discussed accordingly.

Suggested Citation

  • Kashif Nadeem & Amir Riaz & Rizwan Qaiser Danish, 2019. "Influence of high-performance work system on employee service performance and OCB: the mediating role of resilience," Journal of Global Entrepreneurship Research, Springer;UNESCO Chair in Entrepreneurship, vol. 9(1), pages 1-13, December.
    • Handle: RePEc:spr:jglont:v:9:y:2019:i:1:d:10.1186_s40497-018-0142-2
    DOI: 10.1186/s40497-018-0142-2
    as

    Download full text from publisher

    File URL: http://link.springer.com/10.1186/s40497-018-0142-2
    File Function: Abstract
    Download Restriction: no
    File URL: https://libkey.io/10.1186/s40497-018-0142-2?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Tae‐Hyoung Tommy Gim, 2018. "Land use, travel utility and travel behaviour: An analysis from the perspective of the positive utility of travel," Papers in Regional Science, Wiley Blackwell, vol. 97(S1), pages 169-192, March.
    2. Isabella Meneghel & Marisa Salanova & Isabel Martínez, 2016. "Feeling Good Makes Us Stronger: How Team Resilience Mediates the Effect of Positive Emotions on Team Performance," Journal of Happiness Studies, Springer, vol. 17(1), pages 239-255, February.
    3. Ed Snape & Tom Redman, 2010. "HRM Practices, Organizational Citizenship Behaviour, and Performance: A Multi‐Level Analysis," Journal of Management Studies, Wiley Blackwell, vol. 47(7), pages 1219-1247, November.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Kaifeng Jiang & Riki Takeuchi & David P. Lepak, 2013. "Where do We Go From Here? New Perspectives on the Black Box in Strategic Human Resource Management Research," Journal of Management Studies, Wiley Blackwell, vol. 50(8), pages 1448-1480, December.
    2. Jaroslav Burian & Lenka Zajíčková & Igor Ivan & Karel Macků, 2018. "Attitudes and Motivation to Use Public or Individual Transport: A Case Study of Two Middle-Sized Cities," Social Sciences, MDPI, vol. 7(6), pages 1-25, May.
    3. Shao-Long Li & Fang Sun & Mingze Li, 2019. "Sustainable Human Resource Management Nurtures Change-Oriented Employees: Relationship between High-Commitment Work Systems and Employees’ Taking Charge Behaviors," Sustainability, MDPI, vol. 11(13), pages 1-15, June.
    4. O'Driscoll, Conor & Crowley, Frank & Doran, Justin & McCarthy, Nóirín, 2022. "Retail sprawl and CO2 emissions: Retail centres in Irish cities," Journal of Transport Geography, Elsevier, vol. 102(C).
    5. Wei Shan & Chu Zhang & Jingyi Wang, 2018. "Internal Social Network, Absorptive Capacity and Innovation: Evidence from New Ventures in China," Sustainability, MDPI, vol. 10(4), pages 1-27, April.
    6. Dorota Grego-Planer, 2019. "The Relationship between Organizational Commitment and Organizational Citizenship Behaviors in the Public and Private Sectors," Sustainability, MDPI, vol. 11(22), pages 1-20, November.
    7. P. Matthijs Bal & Dorien T. A. M. Kooij & Simon B. De Jong, 2013. "How Do Developmental and Accommodative HRM Enhance Employee Engagement and Commitment? The Role of Psychological Contract and SOC Strategies," Journal of Management Studies, Wiley Blackwell, vol. 50(4), pages 545-572, June.
    8. M. Audenaert & A. Vanderstraeten & D. Buyens, 2012. "Mutual Investment Employee-Organization Relationship: A Conceptual Model of How and When it is Functional," Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium 12/778, Ghent University, Faculty of Economics and Business Administration.
    9. Chunpei Lin & Guanxi Zhao & Chuanpeng Yu & Yenchun Jim Wu, 2019. "Smart City Development and Residents’ Well-Being," Sustainability, MDPI, vol. 11(3), pages 1-17, January.
    10. Barbara Sypniewska & Małgorzata Baran & Monika Kłos, 2023. "Work engagement and employee satisfaction in the practice of sustainable human resource management – based on the study of Polish employees," International Entrepreneurship and Management Journal, Springer, vol. 19(3), pages 1069-1100, September.
    11. Lucy Odo Kiowi & Peter O. K’Obonyo & Martin Ogutu, 2016. "Exploring the Effect of Human Resource Strategic Orientation on Employee Job Performance in Tanzania State Corporations," International Journal of Academic Research in Business and Social Sciences, Human Resource Management Academic Research Society, International Journal of Academic Research in Business and Social Sciences, vol. 6(8), pages 31-53, August.
    12. Alfes, Kerstin & Shantz, Amanda & Truss, Catherine & Soane, Emma, 2013. "The link between perceived human resource management practices, engagement and employee behaviour: a moderated mediation model," LSE Research Online Documents on Economics 42345, London School of Economics and Political Science, LSE Library.
    13. Salih Katircioglu & Huseyin Arasli & Mehmet Necati Cizreliogullari, 2022. "The Role of Ethical Leadership in Psychological Capital and Job Satisfaction of Immigrant Workers: Evidence From the Hotel Industry of Cyprus," SAGE Open, , vol. 12(3), pages 21582440211, July.
    14. Romona Sewpersad & Shaun Ruggunan & Jamila K. Adam & Suresh Babu Naidu Krishna, 2019. "The Impact of the Psychological Contract on Academics," SAGE Open, , vol. 9(2), pages 21582440198, April.
    15. Tae‐Hyoung Tommy Gim, 2021. "Quantile regression on the nonlinear relationship between land use and trip time," Papers in Regional Science, Wiley Blackwell, vol. 100(4), pages 1055-1077, August.
    16. Yeh, Ying-Pin, 2014. "Exploring the impacts of employee advocacy on job satisfaction and organizational commitment: Case of Taiwanese airlines," Journal of Air Transport Management, Elsevier, vol. 36(C), pages 94-100.
    17. Naveed Anwer & Farooq Ahmad & Maqsood Ahmad & Saqib Jamil, 2021. "Review On Leader Member Exchange (Lmx), Perceived Hrm Practices And Work Behaviors: A Nexus For Performance €“ Addressing The Missing Links In The Context Of Developing World," Bulletin of Business and Economics (BBE), Research Foundation for Humanity (RFH), vol. 10(3), pages 216-225.
    18. Jindo Jeong & Jiwon Lee & Tae‐Hyoung Tommy Gim, 2022. "Travel mode choice as a representation of travel utility: A multilevel approach reflecting the hierarchical structure of trip, individual, and neighborhood characteristics," Papers in Regional Science, Wiley Blackwell, vol. 101(3), pages 745-765, June.
    19. Usama Najam & Sadia Ishaque & Saadia Irshad & Qurat-ul-ain Salik & Maria Shams Khakwani & Malka Liaquat, 2020. "A Link Between Human Resource Management Practices and Customer Satisfaction: A Moderated Mediation Model," SAGE Open, , vol. 10(4), pages 21582440209, November.
    20. Shyam Sundar Choudhury & Devjani Chatterjee, 2022. "CGPL—Survival Through Engagement at a Time of Turbulence," Global Business Review, International Management Institute, vol. 23(2), pages 460-478, April.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:jglont:v:9:y:2019:i:1:d:10.1186_s40497-018-0142-2. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.