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The contextual effect of completion on the effectiveness of performance feedback

Author

Listed:
  • Nicole Nikiforow

    (Ruhr-Universität Bochum (Germany))

  • Sebastian Wagener

    (Ruhr-Universität Bochum (Germany))

Abstract

This study investigates the varying effect of performance feedback on performance, depending on the task context. Specifically, we analyze the state of completion (of a product or process) as an essential dimension of the task context. Using a laboratory experiment, we predict and find that performance is lower under completion than under non-completion. Further, we predict and find that the effect of performance feedback on performance differs depending on the state of completion. Specifically, performance feedback increases performance under completion. However, on average, performance feedback is ineffective for non-completion. Our results extend research on the interplay between feedback and contextual factors within firms by providing initial evidence of the impact of the state of completion. In addition, our study has important implications for performance feedback design choices.

Suggested Citation

  • Nicole Nikiforow & Sebastian Wagener, 2021. "The contextual effect of completion on the effectiveness of performance feedback," Journal of Business Economics, Springer, vol. 91(1), pages 61-90, February.
    • Handle: RePEc:spr:jbecon:v:91:y:2021:i:1:d:10.1007_s11573-020-00996-w
    DOI: 10.1007/s11573-020-00996-w
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    More about this item

    Keywords

    Completion; Feedback; IKEA effect; Performance information; Task context;
    All these keywords.

    JEL classification:

    • C91 - Mathematical and Quantitative Methods - - Design of Experiments - - - Laboratory, Individual Behavior
    • M11 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Production Management
    • M41 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Accounting - - - Accounting
    • M54 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Personnel Economics - - - Labor Management

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