IDEAS home Printed from https://ideas.repec.org/a/spr/infosf/v22y2020i2d10.1007_s10796-019-09917-x.html
   My bibliography  Save this article

Who Sets the Tone? Determining the Impact of Convergence Behaviour Archetypes in Social Media Crisis Communication

Author

Listed:
  • Milad Mirbabaie

    (University of Duisburg-Essen)

  • Deborah Bunker

    (The University of Sydney)

  • Stefan Stieglitz

    (University of Duisburg-Essen)

  • Annika Deubel

    (University of Duisburg-Essen)

Abstract

Convergence Behaviour Archetypes (CBA) describe the behavioural traits of individuals who spontaneously and collectively move towards emergency situations. If convergence is not managed effectively, unintended crisis management issues may emerge and lead to an exacerbation of the crisis situation. Social media users express different behavioural intentions while converging on a crisis. While these behavioural intentions have been analysed in previous research, an understanding of Convergence Behaviour facilitated by social media use to an effective and smart level of control, is yet to be achieved. Manual content and social network analyses were conducted on our Twitter dataset of the Manchester Bombing 2017 and this analysis identified three dominant convergence behaviour archetypes i.e. the Helpers, the Mourners and the Detectives. These archetypes had the highest crisis communications impact regarding their retweet behaviour. This work provides a better theoretical understanding of Convergence Behaviour archetype influence and impact on crisis communication, for Information Systems research and practice.

Suggested Citation

  • Milad Mirbabaie & Deborah Bunker & Stefan Stieglitz & Annika Deubel, 2020. "Who Sets the Tone? Determining the Impact of Convergence Behaviour Archetypes in Social Media Crisis Communication," Information Systems Frontiers, Springer, vol. 22(2), pages 339-351, April.
    • Handle: RePEc:spr:infosf:v:22:y:2020:i:2:d:10.1007_s10796-019-09917-x
    DOI: 10.1007/s10796-019-09917-x
    as

    Download full text from publisher

    File URL: http://link.springer.com/10.1007/s10796-019-09917-x
    File Function: Abstract
    Download Restriction: Access to the full text of the articles in this series is restricted.
    File URL: https://libkey.io/10.1007/s10796-019-09917-x?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Robert I. Ogie & Hugh Forehead & Rodney J. Clarke & Pascal Perez, 2018. "Participation Patterns and Reliability of Human Sensing in Crowd-Sourced Disaster Management," Information Systems Frontiers, Springer, vol. 20(4), pages 713-728, August.
    2. Tamal Mondal & Prithviraj Pramanik & Indrajit Bhattacharya & Naiwrita Boral & Saptarshi Ghosh, 2018. "Analysis and Early Detection of Rumors in a Post Disaster Scenario," Information Systems Frontiers, Springer, vol. 20(5), pages 961-979, October.
    3. Yogesh K. Dwivedi & Gerald Kelly & Marijn Janssen & Nripendra P. Rana & Emma L. Slade & Marc Clement, 2018. "Social Media: The Good, the Bad, and the Ugly," Information Systems Frontiers, Springer, vol. 20(3), pages 419-423, June.
    4. Lingzi Hong & Cheng Fu & Jiahui Wu & Vanessa Frias-Martinez, 2018. "Information Needs and Communication Gaps between Citizens and Local Governments Online during Natural Disasters," Information Systems Frontiers, Springer, vol. 20(5), pages 1027-1039, October.
    5. Cody Morris Paris & Simon Rubin, 2013. "Backpacking, Social Media, and Crises: A Discussion of Online Social Convergence," Springer Books, in: Lorenzo Cantoni & Zheng (Phil) Xiang (ed.), Information and Communication Technologies in Tourism 2013, edition 127, pages 207-217, Springer.
    6. Saptarshi Ghosh & Kripabandhu Ghosh & Debasis Ganguly & Tanmoy Chakraborty & Gareth J. F. Jones & Marie-Francine Moens & Muhammad Imran, 2018. "Exploitation of Social Media for Emergency Relief and Preparedness: Recent Research and Trends," Information Systems Frontiers, Springer, vol. 20(5), pages 901-907, October.
    7. Fang Liu & Dongming Xu, 2018. "Social Roles and Consequences in Using Social Media in Disasters: a Structurational Perspective," Information Systems Frontiers, Springer, vol. 20(4), pages 693-711, August.
    8. Bjarke Mønsted & Piotr Sapieżyński & Emilio Ferrara & Sune Lehmann, 2017. "Evidence of complex contagion of information in social media: An experiment using Twitter bots," PLOS ONE, Public Library of Science, vol. 12(9), pages 1-12, September.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Prabhsimran Singh & Surleen Kaur & Abdullah M. Baabdullah & Yogesh K. Dwivedi & Sandeep Sharma & Ravinder Singh Sawhney & Ronnie Das, 2023. "Is #SDG13 Trending Online? Insights from Climate Change Discussions on Twitter," Information Systems Frontiers, Springer, vol. 25(1), pages 199-219, February.
    2. Amany Elbanna & Yogesh Dwivedi & Deborah Bunker & David Wastell, 0. "The Search for Smartness in Working, Living and Organising: Beyond the ‘Technomagic’," Information Systems Frontiers, Springer, vol. 0, pages 1-6.
    3. Amany Elbanna & Yogesh Dwivedi & Deborah Bunker & David Wastell, 2020. "The Search for Smartness in Working, Living and Organising: Beyond the ‘Technomagic’," Information Systems Frontiers, Springer, vol. 22(2), pages 275-280, April.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Milad Mirbabaie & Deborah Bunker & Stefan Stieglitz & Annika Deubel, 0. "Who Sets the Tone? Determining the Impact of Convergence Behaviour Archetypes in Social Media Crisis Communication," Information Systems Frontiers, Springer, vol. 0, pages 1-13.
    2. Qingqi Long & Ke Song, 2022. "Operational Performance Evaluation of E-government Microblogs Under Emergencies Based on a DEA Method," Information Systems Frontiers, Springer, vol. 24(5), pages 1-18, October.
    3. Shalak Mendon & Pankaj Dutta & Abhishek Behl & Stefan Lessmann, 2021. "A Hybrid Approach of Machine Learning and Lexicons to Sentiment Analysis: Enhanced Insights from Twitter Data of Natural Disasters," Information Systems Frontiers, Springer, vol. 23(5), pages 1145-1168, September.
    4. Tenanoia Simona & Tauisi Taupo & Pedro Antunes, 2023. "A Scoping Review on Agency Collaboration in Emergency Management Based on the 3C Model," Information Systems Frontiers, Springer, vol. 25(1), pages 291-302, February.
    5. Yanxin Wang & Jian Li & Xi Zhao & Gengzhong Feng & Xin (Robert) Luo, 2020. "Using Mobile Phone Data for Emergency Management: a Systematic Literature Review," Information Systems Frontiers, Springer, vol. 22(6), pages 1539-1559, December.
    6. Ghassan Beydoun & Sergiu Dascalu & Dale Dominey-Howes & Andrew Sheehan, 2018. "Disaster Management and Information Systems: Insights to Emerging Challenges," Information Systems Frontiers, Springer, vol. 20(4), pages 649-652, August.
    7. Suparna Dhar & Indranil Bose, 2023. "Corporate Users’ Attachment to Social Networking Sites: Examining the Role of Social Capital and Perceived Benefits," Information Systems Frontiers, Springer, vol. 25(3), pages 1197-1217, June.
    8. Saptarshi Ghosh & Kripabandhu Ghosh & Debasis Ganguly & Tanmoy Chakraborty & Gareth J. F. Jones & Marie-Francine Moens & Muhammad Imran, 2018. "Exploitation of Social Media for Emergency Relief and Preparedness: Recent Research and Trends," Information Systems Frontiers, Springer, vol. 20(5), pages 901-907, October.
    9. Jingrui Ju & Luning Liu & Yuqiang Feng, 2019. "Design of an O2O Citizen Participation Ecosystem for Sustainable Governance," Information Systems Frontiers, Springer, vol. 21(3), pages 605-620, June.
    10. Jyoti Prakash Singh & Abhinav Kumar & Nripendra P. Rana & Yogesh K. Dwivedi, 2022. "Attention-Based LSTM Network for Rumor Veracity Estimation of Tweets," Information Systems Frontiers, Springer, vol. 24(2), pages 459-474, April.
    11. Ghassan Beydoun & Babak Abedin & José M. Merigó & Melanie Vera, 2019. "Twenty Years of Information Systems Frontiers," Information Systems Frontiers, Springer, vol. 21(2), pages 485-494, April.
    12. Lori Beaman & Ariel BenYishay & Jeremy Magruder & Ahmed Mushfiq Mobarak, 2021. "Can Network Theory-Based Targeting Increase Technology Adoption?," American Economic Review, American Economic Association, vol. 111(6), pages 1918-1943, June.
    13. Yoon Sang Lee & Chulhwan Chris Bang, 2022. "Framework for the Classification of Imbalanced Structured Data Using Under-sampling and Convolutional Neural Network," Information Systems Frontiers, Springer, vol. 24(6), pages 1795-1809, December.
    14. Dena Yadin & Inbal Yahav & Lior Zalmanson & Nira Munichor, 2024. "Resolving the Ethical Tension Between Creating a Civil Environment and Facilitating Free Expression Online: Comment Reordering as an Alternative to Comment Moderation," Journal of Business Ethics, Springer, vol. 192(2), pages 261-283, June.
    15. Nie, Yanyi & Li, Wenyao & Pan, Liming & Lin, Tao & Wang, Wei, 2022. "Markovian approach to tackle competing pathogens in simplicial complex," Applied Mathematics and Computation, Elsevier, vol. 417(C).
    16. Xu, Yuxin & Gao, Fei, 2024. "A novel higher-order Deffuant–Weisbuch networks model incorporating the Susceptible Infected Recovered framework," Chaos, Solitons & Fractals, Elsevier, vol. 182(C).
    17. Umar Ali Bukar & Fatimah Sidi & Marzanah A. Jabar & Rozi Nor Haizan Nor & Salfarina Abdullah & Iskandar Ishak & Mustafa Alabadla & Ali Alkhalifah, 2022. "How Advanced Technological Approaches Are Reshaping Sustainable Social Media Crisis Management and Communication: A Systematic Review," Sustainability, MDPI, vol. 14(10), pages 1-26, May.
    18. Muhammad Ashraf Fauzi, 2023. "Social media in disaster management: review of the literature and future trends through bibliometric analysis," Natural Hazards: Journal of the International Society for the Prevention and Mitigation of Natural Hazards, Springer;International Society for the Prevention and Mitigation of Natural Hazards, vol. 118(2), pages 953-975, September.
    19. Li, WenYao & Xue, Xiaoyu & Pan, Liming & Lin, Tao & Wang, Wei, 2022. "Competing spreading dynamics in simplicial complex," Applied Mathematics and Computation, Elsevier, vol. 412(C).
    20. Deli Yuan & Muhammad Khalilur Rahman & Md. Abu Issa Gazi & Md. Atikur Rahaman & Mohammad Mainul Hossain & Shaharin Akter, 2021. "Analyzing of User Attitudes Toward Intention to Use Social Media for Learning," SAGE Open, , vol. 11(4), pages 21582440211, November.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:infosf:v:22:y:2020:i:2:d:10.1007_s10796-019-09917-x. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.