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Social Roles and Consequences in Using Social Media in Disasters: a Structurational Perspective

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  • Fang Liu

    (The University of Queensland)

  • Dongming Xu

    (The University of Queensland)

Abstract

Disaster management officials, as well as the general public, are increasingly using social media to communicate. Such usage has resulted in new and emergent social consequences for disaster management and has reformed the roles of its relevant stakeholders. However, the existing literature on social media use in disasters is still preliminary and incomplete, and does not capture the change in social roles that stakeholders have taken and the consequences of the actions that people take in using social media. In this paper, by using Structuration theory as a meta-theory and by analysing the posts and comments in three officials’ Facebook fan pages in three different disasters, we theorize the social structures (i.e., social roles and social consequences) and the human actions taken by both the public and the disaster management officials during disasters. Furthermore, we explain how the social structures emerge out of the human actions involved, and how the social structures further shape those actions. Our research provides theoretical and practical insights into how the usage of social media in disasters benefits disaster management and reinforces the roles of the different stakeholders.

Suggested Citation

  • Fang Liu & Dongming Xu, 2018. "Social Roles and Consequences in Using Social Media in Disasters: a Structurational Perspective," Information Systems Frontiers, Springer, vol. 20(4), pages 693-711, August.
    • Handle: RePEc:spr:infosf:v:20:y:2018:i:4:d:10.1007_s10796-017-9787-6
    DOI: 10.1007/s10796-017-9787-6
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    References listed on IDEAS

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    Cited by:

    1. Milad Mirbabaie & Deborah Bunker & Stefan Stieglitz & Annika Deubel, 0. "Who Sets the Tone? Determining the Impact of Convergence Behaviour Archetypes in Social Media Crisis Communication," Information Systems Frontiers, Springer, vol. 0, pages 1-13.
    2. Ghassan Beydoun & Sergiu Dascalu & Dale Dominey-Howes & Andrew Sheehan, 2018. "Disaster Management and Information Systems: Insights to Emerging Challenges," Information Systems Frontiers, Springer, vol. 20(4), pages 649-652, August.
    3. Qingqi Long & Ke Song, 2022. "Operational Performance Evaluation of E-government Microblogs Under Emergencies Based on a DEA Method," Information Systems Frontiers, Springer, vol. 24(5), pages 1-18, October.
    4. Milad Mirbabaie & Deborah Bunker & Stefan Stieglitz & Annika Deubel, 2020. "Who Sets the Tone? Determining the Impact of Convergence Behaviour Archetypes in Social Media Crisis Communication," Information Systems Frontiers, Springer, vol. 22(2), pages 339-351, April.
    5. Shalak Mendon & Pankaj Dutta & Abhishek Behl & Stefan Lessmann, 2021. "A Hybrid Approach of Machine Learning and Lexicons to Sentiment Analysis: Enhanced Insights from Twitter Data of Natural Disasters," Information Systems Frontiers, Springer, vol. 23(5), pages 1145-1168, September.
    6. Fatuma Namisango & Kyeong Kang & Ghassan Beydoun, 2022. "How the Structures Provided by Social Media Enable Collaborative Outcomes: A Study of Service Co-creation in Nonprofits," Information Systems Frontiers, Springer, vol. 24(2), pages 517-535, April.
    7. Abhinav Kumar & Jyoti Prakash Singh & Nripendra P. Rana & Yogesh K. Dwivedi, 2023. "Multi-Channel Convolutional Neural Network for the Identification of Eyewitness Tweets of Disaster," Information Systems Frontiers, Springer, vol. 25(4), pages 1589-1604, August.
    8. Yanxin Wang & Jian Li & Xi Zhao & Gengzhong Feng & Xin (Robert) Luo, 2020. "Using Mobile Phone Data for Emergency Management: a Systematic Literature Review," Information Systems Frontiers, Springer, vol. 22(6), pages 1539-1559, December.
    9. Mohammed, Abdulalem & Ferraris, Alberto, 2021. "Factors influencing user participation in social media: Evidence from twitter usage during COVID-19 pandemic in Saudi Arabia," Technology in Society, Elsevier, vol. 66(C).
    10. Suparna Dhar & Indranil Bose, 2023. "Corporate Users’ Attachment to Social Networking Sites: Examining the Role of Social Capital and Perceived Benefits," Information Systems Frontiers, Springer, vol. 25(3), pages 1197-1217, June.

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