IDEAS home Printed from https://ideas.repec.org/a/spr/infosf/v20y2018i4d10.1007_s10796-017-9787-6.html
   My bibliography  Save this article

Social Roles and Consequences in Using Social Media in Disasters: a Structurational Perspective

Author

Listed:
  • Fang Liu

    (The University of Queensland)

  • Dongming Xu

    (The University of Queensland)

Abstract

Disaster management officials, as well as the general public, are increasingly using social media to communicate. Such usage has resulted in new and emergent social consequences for disaster management and has reformed the roles of its relevant stakeholders. However, the existing literature on social media use in disasters is still preliminary and incomplete, and does not capture the change in social roles that stakeholders have taken and the consequences of the actions that people take in using social media. In this paper, by using Structuration theory as a meta-theory and by analysing the posts and comments in three officials’ Facebook fan pages in three different disasters, we theorize the social structures (i.e., social roles and social consequences) and the human actions taken by both the public and the disaster management officials during disasters. Furthermore, we explain how the social structures emerge out of the human actions involved, and how the social structures further shape those actions. Our research provides theoretical and practical insights into how the usage of social media in disasters benefits disaster management and reinforces the roles of the different stakeholders.

Suggested Citation

  • Fang Liu & Dongming Xu, 2018. "Social Roles and Consequences in Using Social Media in Disasters: a Structurational Perspective," Information Systems Frontiers, Springer, vol. 20(4), pages 693-711, August.
    • Handle: RePEc:spr:infosf:v:20:y:2018:i:4:d:10.1007_s10796-017-9787-6
    DOI: 10.1007/s10796-017-9787-6
    as

    Download full text from publisher

    File URL: http://link.springer.com/10.1007/s10796-017-9787-6
    File Function: Abstract
    Download Restriction: Access to the full text of the articles in this series is restricted.
    File URL: https://libkey.io/10.1007/s10796-017-9787-6?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Deborah Bunker & Linda Levine & Carol Woody, 2015. "Repertoires of collaboration for common operating pictures of disasters and extreme events," Information Systems Frontiers, Springer, vol. 17(1), pages 51-65, February.
    2. Marc Cheong & Vincent C. S. Lee, 2011. "A microblogging-based approach to terrorism informatics: Exploration and chronicling civilian sentiment and response to terrorism events via Twitter," Information Systems Frontiers, Springer, vol. 13(1), pages 45-59, March.
    3. Gerardine DeSanctis & Marshall Scott Poole, 1994. "Capturing the Complexity in Advanced Technology Use: Adaptive Structuration Theory," Organization Science, INFORMS, vol. 5(2), pages 121-147, May.
    4. Wanda J. Orlikowski, 2000. "Using Technology and Constituting Structures: A Practice Lens for Studying Technology in Organizations," Organization Science, INFORMS, vol. 11(4), pages 404-428, August.
    5. Onook Oh & Manish Agrawal & H. Raghav Rao, 2011. "Information control and terrorism: Tracking the Mumbai terrorist attack through twitter," Information Systems Frontiers, Springer, vol. 13(1), pages 33-43, March.
    6. Wanda J. Orlikowski & Daniel Robey, 1991. "Information Technology and the Structuring of Organizations," Information Systems Research, INFORMS, vol. 2(2), pages 143-169, June.
    7. Wanda J. Orlikowski, 1992. "The Duality of Technology: Rethinking the Concept of Technology in Organizations," Organization Science, INFORMS, vol. 3(3), pages 398-427, August.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Milad Mirbabaie & Deborah Bunker & Stefan Stieglitz & Annika Deubel, 0. "Who Sets the Tone? Determining the Impact of Convergence Behaviour Archetypes in Social Media Crisis Communication," Information Systems Frontiers, Springer, vol. 0, pages 1-13.
    2. Ghassan Beydoun & Sergiu Dascalu & Dale Dominey-Howes & Andrew Sheehan, 2018. "Disaster Management and Information Systems: Insights to Emerging Challenges," Information Systems Frontiers, Springer, vol. 20(4), pages 649-652, August.
    3. Qingqi Long & Ke Song, 2022. "Operational Performance Evaluation of E-government Microblogs Under Emergencies Based on a DEA Method," Information Systems Frontiers, Springer, vol. 24(5), pages 1-18, October.
    4. Milad Mirbabaie & Deborah Bunker & Stefan Stieglitz & Annika Deubel, 2020. "Who Sets the Tone? Determining the Impact of Convergence Behaviour Archetypes in Social Media Crisis Communication," Information Systems Frontiers, Springer, vol. 22(2), pages 339-351, April.
    5. Shalak Mendon & Pankaj Dutta & Abhishek Behl & Stefan Lessmann, 2021. "A Hybrid Approach of Machine Learning and Lexicons to Sentiment Analysis: Enhanced Insights from Twitter Data of Natural Disasters," Information Systems Frontiers, Springer, vol. 23(5), pages 1145-1168, September.
    6. Fatuma Namisango & Kyeong Kang & Ghassan Beydoun, 2022. "How the Structures Provided by Social Media Enable Collaborative Outcomes: A Study of Service Co-creation in Nonprofits," Information Systems Frontiers, Springer, vol. 24(2), pages 517-535, April.
    7. Abhinav Kumar & Jyoti Prakash Singh & Nripendra P. Rana & Yogesh K. Dwivedi, 2023. "Multi-Channel Convolutional Neural Network for the Identification of Eyewitness Tweets of Disaster," Information Systems Frontiers, Springer, vol. 25(4), pages 1589-1604, August.
    8. Yanxin Wang & Jian Li & Xi Zhao & Gengzhong Feng & Xin (Robert) Luo, 2020. "Using Mobile Phone Data for Emergency Management: a Systematic Literature Review," Information Systems Frontiers, Springer, vol. 22(6), pages 1539-1559, December.
    9. Mohammed, Abdulalem & Ferraris, Alberto, 2021. "Factors influencing user participation in social media: Evidence from twitter usage during COVID-19 pandemic in Saudi Arabia," Technology in Society, Elsevier, vol. 66(C).
    10. Suparna Dhar & Indranil Bose, 2023. "Corporate Users’ Attachment to Social Networking Sites: Examining the Role of Social Capital and Perceived Benefits," Information Systems Frontiers, Springer, vol. 25(3), pages 1197-1217, June.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Kummitha, Rama Krishna Reddy, 2020. "Why distance matters: The relatedness between technology development and its appropriation in smart cities," Technological Forecasting and Social Change, Elsevier, vol. 157(C).
    2. Marie-Claude Boudreau & Daniel Robey, 2005. "Enacting Integrated Information Technology: A Human Agency Perspective," Organization Science, INFORMS, vol. 16(1), pages 3-18, February.
    3. Pamela J. Hinds & Diane E. Bailey, 2003. "Out of Sight, Out of Sync: Understanding Conflict in Distributed Teams," Organization Science, INFORMS, vol. 14(6), pages 615-632, December.
    4. Wanda J. Orlikowski & C. Suzanne Iacono, 2001. "Research Commentary: Desperately Seeking the “IT” in IT Research—A Call to Theorizing the IT Artifact," Information Systems Research, INFORMS, vol. 12(2), pages 121-134, June.
    5. Daniel Beverungen, 2014. "Exploring the Interplay of the Design and Emergence of Business Processes as Organizational Routines," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 6(4), pages 191-202, August.
    6. Michiel Bal & Jos Benders & Lander Vermeerbergen, 2022. "‘Bringing the Covert into the Open’: A Case Study on Technology Appropriation and Continuous Improvement," IJERPH, MDPI, vol. 19(10), pages 1-17, May.
    7. Khuong, Le-Nguyen & Harindranath, G. & Dyerson, Romano, 2014. "Understanding knowledge management software-organisation misalignments from an institutional perspective: A case study of a global IT-management consultancy firm," International Journal of Information Management, Elsevier, vol. 34(2), pages 226-247.
    8. repec:dau:papers:123456789/2753 is not listed on IDEAS
    9. Jennifer A. Howard-Grenville, 2005. "The Persistence of Flexible Organizational Routines: The Role of Agency and Organizational Context," Organization Science, INFORMS, vol. 16(6), pages 618-636, December.
    10. Sébastien Tran, 2010. "Quand les TIC réussissent trop bien dans les organisations : le cas du courrier électronique chez les managers," Post-Print halshs-00638824, HAL.
    11. Valor, Josep & Sieber, Sandra, 2003. "Uses and attitudes of young people toward technology and mobile telephony," IESE Research Papers D/505, IESE Business School.
    12. Jensen, Tina Blegind & Kjærgaard, Annemette & Svejvig, Per, 2008. "Two perspectives on Information System Adaptation: Using Institutional Theory with Sensemaking," Informatics Research Group Working Papers I-2008-06, University of Aarhus, Aarhus School of Business, Department of Business Studies.
    13. de Vaujany, François-Xavier & Fomin, Wlad, 2006. "Design in practice: bridging the gap between design and use dichotomies in practice-based studies," MPRA Paper 1313, University Library of Munich, Germany.
    14. Olga Volkoff & Diane M. Strong & Michael B. Elmes, 2007. "Technological Embeddedness and Organizational Change," Organization Science, INFORMS, vol. 18(5), pages 832-848, October.
    15. Englund, Hans & Gerdin, Jonas, 2011. "Agency and structure in management accounting research: Reflections and extensions of Kilfoyle and Richardson," CRITICAL PERSPECTIVES ON ACCOUNTING, Elsevier, vol. 22(6), pages 581-592.
    16. François-Xavier de Vaujany, 2005. "Information Technology Conceptualization: Respective Contributions of Sociology and Information Systems," Post-Print hal-00644428, HAL.
    17. Pier Vittorio Mannucci, 2017. "Drawing Snow White and Animating Buzz Lightyear: Technological Toolkit Characteristics and Creativity in Cross-Disciplinary Teams," Organization Science, INFORMS, vol. 28(4), pages 711-728, August.
    18. François-Xavier de Vaujany & Vladislav V. Fomin & Stefan Haefliger & Kalle Lyytinen, 2018. "Rules, Practices, and Information Technology: A Trifecta of Organizational Regulation," Information Systems Research, INFORMS, vol. 29(3), pages 755-773, September.
    19. Robert G. Fichman, 2004. "Real Options and IT Platform Adoption: Implications for Theory and Practice," Information Systems Research, INFORMS, vol. 15(2), pages 132-154, June.
    20. Sarason, Yolanda & Dean, Tom & Dillard, Jesse F., 2006. "Entrepreneurship as the nexus of individual and opportunity: A structuration view," Journal of Business Venturing, Elsevier, vol. 21(3), pages 286-305, May.
    21. Olivier Desplebin & Gulliver Lux, 2018. "The evolution of accounting, control, audit and their practices through the prism of the Blockchain: a prospective reflection [L'évolution de la comptabilité, du contrôle, de l'audit et de leurs mé," Post-Print hal-01907902, HAL.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:infosf:v:20:y:2018:i:4:d:10.1007_s10796-017-9787-6. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.