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A Scoping Review on Agency Collaboration in Emergency Management Based on the 3C Model

Author

Listed:
  • Tenanoia Simona

    (Victoria University of Wellington)

  • Tauisi Taupo

    (University of the South Pacific)

  • Pedro Antunes

    (Faculty of Sciences of the University of Lisbon)

Abstract

Most emergency responses involve collaborative efforts from teams operating in the field and in the backstage. Collaboration within and across agencies should therefore be regarded as an essential service in emergency management. We propose a conceptual lens to analyse the technological support to collaboration services in emergency management. The proposed lens is based on the 3C Model, which regards collaboration services as the articulation and composition of three other services: communication, coordination and cooperation. Using this lens, we conduct a scoping literature review of the emergency management domain. The review contributes to better understand the relationships between collaboration services and technology support in emergency management.

Suggested Citation

  • Tenanoia Simona & Tauisi Taupo & Pedro Antunes, 2023. "A Scoping Review on Agency Collaboration in Emergency Management Based on the 3C Model," Information Systems Frontiers, Springer, vol. 25(1), pages 291-302, February.
    • Handle: RePEc:spr:infosf:v:25:y:2023:i:1:d:10.1007_s10796-020-10099-0
    DOI: 10.1007/s10796-020-10099-0
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    References listed on IDEAS

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    1. Deborah Bunker & Linda Levine & Carol Woody, 2015. "Repertoires of collaboration for common operating pictures of disasters and extreme events," Information Systems Frontiers, Springer, vol. 17(1), pages 51-65, February.
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    3. Kevin Crowston, 1997. "A Coordination Theory Approach to Organizational Process Design," Organization Science, INFORMS, vol. 8(2), pages 157-175, April.
    4. Marta Poblet & Esteban García-Cuesta & Pompeu Casanovas, 2018. "Crowdsourcing roles, methods and tools for data-intensive disaster management," Information Systems Frontiers, Springer, vol. 20(6), pages 1363-1379, December.
    5. Saptarshi Ghosh & Kripabandhu Ghosh & Debasis Ganguly & Tanmoy Chakraborty & Gareth J. F. Jones & Marie-Francine Moens & Muhammad Imran, 2018. "Exploitation of Social Media for Emergency Relief and Preparedness: Recent Research and Trends," Information Systems Frontiers, Springer, vol. 20(5), pages 901-907, October.
    6. Kyujin Jung & Minsun Song, 2015. "Linking emergency management networks to disaster resilience: bonding and bridging strategy in hierarchical or horizontal collaboration networks," Quality & Quantity: International Journal of Methodology, Springer, vol. 49(4), pages 1465-1483, July.
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