IDEAS home Printed from https://ideas.repec.org/a/spr/infosf/v10y2008i3d10.1007_s10796-008-9084-5.html
   My bibliography  Save this article

Analyzing IT maintenance outsourcing decision from a knowledge management perspective

Author

Listed:
  • Mehmet N. Aydin

    (University of Twente)

  • Mark E. Bakker

    (University of Twente)

Abstract

IT outsourcing is a complex and opaque decision problem. Managers facing a decision about IT outsourcing have difficulty in framing what needs to be thought about further in their discourses. Framing is one of the most crucial steps of human decision making and needs to be assisted to better understand a decision situation. In this research, we examine a number of decision primitives in the context of an IT outsourcing decision situation. We demonstrate how the decision primitives can be employed so that managers can probe deep to better understand a decision situation and to establish a decision basis. In the organizational setting, we exemplify the use of the decision primitives in relation to the perceived outsourcing implications for the managers looking for assistance in accommodating a knowledge management perspective on IT outsourcing. Consequently, we induce insight and a guideline on how to use knowledge management for effective outsourcing in one of the leading financial institutes in Europe.

Suggested Citation

  • Mehmet N. Aydin & Mark E. Bakker, 2008. "Analyzing IT maintenance outsourcing decision from a knowledge management perspective," Information Systems Frontiers, Springer, vol. 10(3), pages 293-305, July.
    • Handle: RePEc:spr:infosf:v:10:y:2008:i:3:d:10.1007_s10796-008-9084-5
    DOI: 10.1007/s10796-008-9084-5
    as

    Download full text from publisher

    File URL: http://link.springer.com/10.1007/s10796-008-9084-5
    File Function: Abstract
    Download Restriction: Access to the full text of the articles in this series is restricted.
    File URL: https://libkey.io/10.1007/s10796-008-9084-5?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Osei-Bryson, Kweku-Muata & Ngwenyama, Ojelanki K., 2006. "Managing risks in information systems outsourcing: An approach to analyzing outsourcing risks and structuring incentive contracts," European Journal of Operational Research, Elsevier, vol. 174(1), pages 245-264, October.
    2. Eden, Colin, 2004. "Analyzing cognitive maps to help structure issues or problems," European Journal of Operational Research, Elsevier, vol. 159(3), pages 673-686, December.
    3. Ralph L. Keeney, 1982. "Feature Article—Decision Analysis: An Overview," Operations Research, INFORMS, vol. 30(5), pages 803-838, October.
    4. Lipshitz, Raanan & Bar-Ilan, Orna, 1996. "How Problems are Solved: Reconsidering the Phase Theorem," Organizational Behavior and Human Decision Processes, Elsevier, vol. 65(1), pages 48-60, January.
    5. Ronald A. Howard, 1988. "Decision Analysis: Practice and Promise," Management Science, INFORMS, vol. 34(6), pages 679-695, June.
    6. Keeney, Ralph L., 1996. "Value-focused thinking: Identifying decision opportunities and creating alternatives," European Journal of Operational Research, Elsevier, vol. 92(3), pages 537-549, August.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Wafa Bouaynaya, 2020. "Characterization of Cloud Computing Reversibility as Explored by the DELPHI Method," Information Systems Frontiers, Springer, vol. 22(6), pages 1505-1518, December.
    2. Emilio Alvarez-Suescun, 2010. "Combining transaction cost and resource-based insights to explain IT implementation outsourcing," Information Systems Frontiers, Springer, vol. 12(5), pages 631-645, November.
    3. Subroto Roy & K. Sivakumar, 2014. "Which controls are better for service outsourcing? Integrating service-dominant logic and service characteristics," AMS Review, Springer;Academy of Marketing Science, vol. 4(3), pages 45-62, December.
    4. Chulhwan Chris Bang, 2015. "Information systems frontiers: Keyword analysis and classification," Information Systems Frontiers, Springer, vol. 17(1), pages 217-237, February.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Dimitrios Gouglas & Kendall Hoyt & Elizabeth Peacocke & Aristidis Kaloudis & Trygve Ottersen & John-Arne Røttingen, 2019. "Setting Strategic Objectives for the Coalition for Epidemic Preparedness Innovations: An Exploratory Decision Analysis Process," Service Science, INFORMS, vol. 49(6), pages 430-446, November.
    2. Siebert, Johannes Ulrich & Kunz, Reinhard E. & Rolf, Philipp, 2021. "Effects of decision training on individuals’ decision-making proactivity," European Journal of Operational Research, Elsevier, vol. 294(1), pages 264-282.
    3. Laure Cabantous & Jean-Pascal Gond, 2011. "Rational Decision Making as Performative Praxis: Explaining Rationality's Éternel Retour," Organization Science, INFORMS, vol. 22(3), pages 573-586, June.
    4. Xiao, Xiao & Seekamp, Erin & van der Burg, Max Post & Eaton, Mitchell & Fatorić, Sandra & McCreary, Allie, 2019. "Optimizing historic preservation under climate change: Decision support for cultural resource adaptation planning in national parks," Land Use Policy, Elsevier, vol. 83(C), pages 379-389.
    5. Fernando A. F. Ferreira & Ieva Meidutė-Kavaliauskienė & Edmundas K. Zavadskas & Marjan S. Jalali & Sandra M. J. Catarino, 2019. "A Judgment-Based Risk Assessment Framework for Consumer Loans," International Journal of Information Technology & Decision Making (IJITDM), World Scientific Publishing Co. Pte. Ltd., vol. 18(01), pages 7-33, January.
    6. Annielli Cunha & Danielle Morais, 2019. "Problem structuring methods in group decision making: a comparative study of their application," Operational Research, Springer, vol. 19(4), pages 1081-1100, December.
    7. Gandino, E., 2018. "Co-designing the solution space for rural regeneration in a new World Heritage site: A Choice Experiments approachAuthor-Name: Ferretti, V," European Journal of Operational Research, Elsevier, vol. 268(3), pages 1077-1091.
    8. Marta P. V. Gonçalves & Fernando A. F. Ferreira & Marina Dabić & João J. M. Ferreira, 2024. "“Navigating through the digital swamp”: assessing SME propensity for online marketplaces," Review of Managerial Science, Springer, vol. 18(9), pages 2583-2612, September.
    9. Maria A. S. Xavier & Fernando A. F. Ferreira & José P. Esperança, 2021. "An intuition-based evaluation framework for social credit applications," Annals of Operations Research, Springer, vol. 296(1), pages 571-590, January.
    10. Sara J. M. Abdeen & Florian Methling & Rüdiger Nitzsch, 2024. "Incomplete Objectives in Decision Making: How Omitting Objectives Affects Identifying the Most Promising Alternative," SN Operations Research Forum, Springer, vol. 5(4), pages 1-13, December.
    11. G Montibeller & L A Franco, 2011. "Raising the bar: strategic multi-criteria decision analysis," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 62(5), pages 855-867, May.
    12. McKenna, R. & Bertsch, V. & Mainzer, K. & Fichtner, W., 2018. "Combining local preferences with multi-criteria decision analysis and linear optimization to develop feasible energy concepts in small communities," European Journal of Operational Research, Elsevier, vol. 268(3), pages 1092-1110.
    13. Ana Rita S. C. Azevedo & Fernando A. F. Ferreira, 2019. "Analyzing the dynamics behind ethical banking practices using fuzzy cognitive mapping," Operational Research, Springer, vol. 19(3), pages 679-700, September.
    14. M. Elisabeth Paté-Cornell & Robin L. Dillon, 2006. "The Respective Roles of Risk and Decision Analyses in Decision Support," Decision Analysis, INFORMS, vol. 3(4), pages 220-232, December.
    15. Gilberto Montibeller & Detlof von Winterfeldt, 2015. "Cognitive and Motivational Biases in Decision and Risk Analysis," Risk Analysis, John Wiley & Sons, vol. 35(7), pages 1230-1251, July.
    16. Santos, Susana & Gonçalves, Helena Martins, 2021. "The consumer decision journey: A literature review of the foundational models and theories and a future perspective," Technological Forecasting and Social Change, Elsevier, vol. 173(C).
    17. Godoy, Sarah & Kainz, Kirsten & Brevard, Kanisha & Keyes, Oprah, 2022. "A conceptual model to guide collaborative reflective practice and values-driven child welfare decision-making," Children and Youth Services Review, Elsevier, vol. 143(C).
    18. Alan Brennan & Samer Kharroubi & Anthony O'Hagan & Jim Chilcott, 2007. "Calculating Partial Expected Value of Perfect Information via Monte Carlo Sampling Algorithms," Medical Decision Making, , vol. 27(4), pages 448-470, July.
    19. Auriel M. V. Fournier & R. Randy Wilson & Jeffrey S. Gleason & Evan M. Adams & Janell M. Brush & Robert J. Cooper & Stephen J. DeMaso & Melanie J. L. Driscoll & Peter C. Frederick & Patrick G. R. Jodi, 2023. "Structured Decision Making to Prioritize Regional Bird Monitoring Needs," Interfaces, INFORMS, vol. 53(3), pages 207-217, May.
    20. Thomas W. Keelin & Bradford W. Powley, 2011. "Quantile-Parameterized Distributions," Decision Analysis, INFORMS, vol. 8(3), pages 206-219, September.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:infosf:v:10:y:2008:i:3:d:10.1007_s10796-008-9084-5. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.