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Analyzing IT maintenance outsourcing decision from a knowledge management perspective

Author

Listed:
  • Mehmet N. Aydin

    (University of Twente)

  • Mark E. Bakker

    (University of Twente)

Abstract

IT outsourcing is a complex and opaque decision problem. Managers facing a decision about IT outsourcing have difficulty in framing what needs to be thought about further in their discourses. Framing is one of the most crucial steps of human decision making and needs to be assisted to better understand a decision situation. In this research, we examine a number of decision primitives in the context of an IT outsourcing decision situation. We demonstrate how the decision primitives can be employed so that managers can probe deep to better understand a decision situation and to establish a decision basis. In the organizational setting, we exemplify the use of the decision primitives in relation to the perceived outsourcing implications for the managers looking for assistance in accommodating a knowledge management perspective on IT outsourcing. Consequently, we induce insight and a guideline on how to use knowledge management for effective outsourcing in one of the leading financial institutes in Europe.

Suggested Citation

  • Mehmet N. Aydin & Mark E. Bakker, 2008. "Analyzing IT maintenance outsourcing decision from a knowledge management perspective," Information Systems Frontiers, Springer, vol. 10(3), pages 293-305, July.
    • Handle: RePEc:spr:infosf:v:10:y:2008:i:3:d:10.1007_s10796-008-9084-5
    DOI: 10.1007/s10796-008-9084-5
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    References listed on IDEAS

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    Cited by:

    1. Subroto Roy & K. Sivakumar, 2014. "Which controls are better for service outsourcing? Integrating service-dominant logic and service characteristics," AMS Review, Springer;Academy of Marketing Science, vol. 4(3), pages 45-62, December.
    2. Wafa Bouaynaya, 2020. "Characterization of Cloud Computing Reversibility as Explored by the DELPHI Method," Information Systems Frontiers, Springer, vol. 22(6), pages 1505-1518, December.
    3. Chulhwan Chris Bang, 2015. "Information systems frontiers: Keyword analysis and classification," Information Systems Frontiers, Springer, vol. 17(1), pages 217-237, February.
    4. Emilio Alvarez-Suescun, 2010. "Combining transaction cost and resource-based insights to explain IT implementation outsourcing," Information Systems Frontiers, Springer, vol. 12(5), pages 631-645, November.

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