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Organizational excellence methodologies (OEMs): a systematic literature review

Author

Listed:
  • Alaa M. Ubaid

    (University of Sharjah)

  • Fikri T. Dweiri

    (University of Sharjah)

  • Udechukwu Ojiako

    (University of Sharjah)

Abstract

The purpose of this research is to conduct a Systematic Literature Review to identify organizational excellence methodologies (OEMs) from the state of the art literature, classify them based on their business sector, generate a unified list of organizational excellence (OE) critical success factors (CSFs), and propose future research agenda. A comprehensive analysis conducted on publications/year, publications/journals, journals’ rank, research methods, business sector, publications’ research area, and much more. The analysis reveals the identification of 46 OEMs, a unified list of 47 OE CSFs, and proposing future research agenda that include testing OEMs in the same business sector but in different countries, regions, or even different business sectors; conducting longitudinal studies on OEMs research scope; developing OEMs for the public sector and NPOs; studying the OE aspects in the MENA region; the researchers from the MENA, Africa, Malaysia, China, and the USA should put more effort to contribute to the OE scope; exploring the OE CSFs, barriers, and challenges on the different levels, business sectors, and geographical locations; testing the importance of the unified list of CSFs for organizational performance; developing a methodology to facilitate OEMs adaptation process; integrating some of the OEMs that never integrated before and test their impact on organizations’ performance; integrating the sustainability concept with the BEMs or OE concept; studying the OE applications in the new era of digitization, globalization, the Internet of Things, and industry 4.0; and proposing a methodology or framework to maintain an excellent performance level beyond the implementation stage.

Suggested Citation

  • Alaa M. Ubaid & Fikri T. Dweiri & Udechukwu Ojiako, 2020. "Organizational excellence methodologies (OEMs): a systematic literature review," International Journal of System Assurance Engineering and Management, Springer;The Society for Reliability, Engineering Quality and Operations Management (SREQOM),India, and Division of Operation and Maintenance, Lulea University of Technology, Sweden, vol. 11(6), pages 1395-1432, December.
    • Handle: RePEc:spr:ijsaem:v:11:y:2020:i:6:d:10.1007_s13198-020-01017-3
    DOI: 10.1007/s13198-020-01017-3
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    References listed on IDEAS

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    1. Mary M. Crossan & Marina Apaydin, 2010. "A Multi‐Dimensional Framework of Organizational Innovation: A Systematic Review of the Literature," Journal of Management Studies, Wiley Blackwell, vol. 47(6), pages 1154-1191, September.
    2. Naval Garg & Bijender Kumar Punia, 2017. "Developing high performance work system for Indian insurance industry," International Journal of Productivity and Performance Management, Emerald Group Publishing Limited, vol. 66(3), pages 320-337, March.
    3. Sorin-George Toma & Shinji Naruo, 2017. "Total Quality Management and Business Excellence: The Best Practices at Toyota Motor Corporation," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 19(45), pages 566-566, May.
    4. Mandeep Kaur & Kanwarpreet Singh & Inderpreet Singh Ahuja, 2012. "An evaluation of the synergic implementation of TQM and TPM paradigms on business performance," International Journal of Productivity and Performance Management, Emerald Group Publishing, vol. 62(1), pages 66-84, November.
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