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Consumer Acceptance and Use of Information Technology: A Meta-Analytic Evaluation of UTAUT2

Author

Listed:
  • Kuttimani Tamilmani

    (University of Bradford)

  • Nripendra P. Rana

    (University of Bradford)

  • Yogesh K. Dwivedi

    (School of Management, Swansea University Bay Campus)

Abstract

Despite being regarded as the most comprehensive theory in understanding individual technology adoption – UTAUT2 theory with growing number of citations and impetus beyond IS domain face strong criticism on usage of the model in its entirety. This study located UTAUT2 based empirical studies in the Scopus and Web of Science bibliographic database through citied reference search in order to evaluate appropriate usage of UTAUT2 constructs. The meta-analysis results spanning across 60 studies with more than 122,000 cumulative observations found BI➔UB as the strongest path with all significant values. PE➔BI emerged as the most utilized path with most significant values underscoring the emphasis placed by consumers on utilitarian value. Meanwhile, with most non-significant path values the future usage of EE➔BI path is been cautioned and questioned. Finally, trust, personal innovativeness, perceived risk, attitude, and self-efficacy were found as the five topmost UTAUT2 extensions.

Suggested Citation

  • Kuttimani Tamilmani & Nripendra P. Rana & Yogesh K. Dwivedi, 0. "Consumer Acceptance and Use of Information Technology: A Meta-Analytic Evaluation of UTAUT2," Information Systems Frontiers, Springer, vol. 0, pages 1-19.
    • Handle: RePEc:spr:infosf:v::y::i::d:10.1007_s10796-020-10007-6
    DOI: 10.1007/s10796-020-10007-6
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    Cited by:

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    4. Arpan Kumar Kar, 2021. "What Affects Usage Satisfaction in Mobile Payments? Modelling User Generated Content to Develop the “Digital Service Usage Satisfaction Model”," Information Systems Frontiers, Springer, vol. 23(5), pages 1341-1361, September.
    5. Oussama Tounekti & Antonio Ruiz-Martínez & Antonio F. Skarmeta-Gómez, 2021. "Users’ Evaluation of a New Web Browser Payment Interface for Facilitating the Use of Multiple Payment Systems," Sustainability, MDPI, vol. 13(9), pages 1-24, April.
    6. Jadil, Yassine & Rana, Nripendra P. & Dwivedi, Yogesh K., 2021. "A meta-analysis of the UTAUT model in the mobile banking literature: The moderating role of sample size and culture," Journal of Business Research, Elsevier, vol. 132(C), pages 354-372.
    7. Tiwary, Nishant Kumar & Kumar, Rishi Kant & Sarraf, Shagun & Kumar, Prashant & Rana, Nripendra P., 2021. "Impact assessment of social media usage in B2B marketing: A review of the literature and a way forward," Journal of Business Research, Elsevier, vol. 131(C), pages 121-139.

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