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How Much Do We Say? Using Informativeness of Negotiation Text Records for Early Prediction of Negotiation Outcomes

Author

Listed:
  • Marina Sokolova

    (Children’s Hospital of Eastern Ontario Research Institute)

  • Guy Lapalme

    (Université de Montréal)

Abstract

Business negotiations represent a form of communication where informativeness, i.e., the amount of provided information, depends on context and situation. In this study, we hypothesize that relations exist between language signals of informativeness and the success or failure of negotiations. We support our hypothesis through linguistic and statistical analysis which acquires language patterns from records of electronic text-based negotiations. Empirical results of machine learning experiments show that the acquired patterns are useful for early prediction of negotiation outcomes.

Suggested Citation

  • Marina Sokolova & Guy Lapalme, 2012. "How Much Do We Say? Using Informativeness of Negotiation Text Records for Early Prediction of Negotiation Outcomes," Group Decision and Negotiation, Springer, vol. 21(3), pages 363-379, May.
    • Handle: RePEc:spr:grdene:v:21:y:2012:i:3:d:10.1007_s10726-010-9211-9
    DOI: 10.1007/s10726-010-9211-9
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    References listed on IDEAS

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    1. Michael J. Hine & Steven A. Murphy & Michael Weber & Gregory Kersten, 2009. "The Role of Emotion and Language in Dyadic E-negotiations," Group Decision and Negotiation, Springer, vol. 18(3), pages 193-211, May.
    2. Wendi L. Adair & Jeanne M. Brett, 2005. "The Negotiation Dance: Time, Culture, and Behavioral Sequences in Negotiation," Organization Science, INFORMS, vol. 16(1), pages 33-51, February.
    3. Wagner Kamakura & Suman Basuroy & Peter Boatwright, 2006. "Is silence golden? An inquiry into the meaning of silence in professional product evaluations," Quantitative Marketing and Economics (QME), Springer, vol. 4(2), pages 119-141, June.
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    Cited by:

    1. Michael Filzmoser & Patrick Hippmann & Rudolf Vetschera, 2016. "Analyzing the Multiple Dimensions of Negotiation Processes," Group Decision and Negotiation, Springer, vol. 25(6), pages 1169-1188, November.

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