IDEAS home Printed from https://ideas.repec.org/a/eee/tefoso/v174y2022ics0040162521006284.html
   My bibliography  Save this article

Smart territories and IoT adoption by local authorities: A question of trust, efficiency, and relationship with the citizen-user-taxpayer

Author

Listed:
  • Leroux, Erick
  • Pupion, Pierre-Charles

Abstract

The adoption of the Internet of Things (IoT) is a major challenge for local governments. After several years of administrative reforms inspired by New Public Management and New Public Governance, local governments may be ready to adopt IoT-based solutions to gain efficiency, improve public service experiences and actively engage citizens in public policy. We propose an original theoretical approach to explain the adoption of this innovation by local governments by integrating adoption factors resulting from the technological attributes of the innovation and those resulting from the appropriation of a technology whose uses are socially constructed by local government leaders under institutional pressure resulting from administrative reforms. The study is based on a sample of 247 French leaders of cities with a population between 15,000 and 150,000. While the advantage in terms of optimization encourages the adoption of IoT technology, its complexity and risks of data leaks discourage it. Decision-makers in line with administrative reforms may decide to adopt IoT technology to improve efficiency, quality of services, and citizen participation. If human experiences in implementing new technologies facilitate IoT adoption, trust in this new technology helps overcome fears about the complexity of the technology and potential data leaks.

Suggested Citation

  • Leroux, Erick & Pupion, Pierre-Charles, 2022. "Smart territories and IoT adoption by local authorities: A question of trust, efficiency, and relationship with the citizen-user-taxpayer," Technological Forecasting and Social Change, Elsevier, vol. 174(C).
    • Handle: RePEc:eee:tefoso:v:174:y:2022:i:c:s0040162521006284
    DOI: 10.1016/j.techfore.2021.121195
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0040162521006284
    Download Restriction: Full text for ScienceDirect subscribers only
    File URL: https://libkey.io/10.1016/j.techfore.2021.121195?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Magali A. Delmas & Michael W. Toffel, 2008. "Organizational responses to environmental demands: opening the black box," Strategic Management Journal, Wiley Blackwell, vol. 29(10), pages 1027-1055, October.
    2. Saarikko, Ted & Westergren, Ulrika H. & Blomquist, Tomas, 2017. "The Internet of Things: Are you ready for what’s coming?," Business Horizons, Elsevier, vol. 60(5), pages 667-676.
    3. Lee Cronbach, 1951. "Coefficient alpha and the internal structure of tests," Psychometrika, Springer;The Psychometric Society, vol. 16(3), pages 297-334, September.
    4. D. Harrison McKnight & Vivek Choudhury & Charles Kacmar, 2002. "Developing and Validating Trust Measures for e-Commerce: An Integrative Typology," Information Systems Research, INFORMS, vol. 13(3), pages 334-359, September.
    5. Saber Talari & Miadreza Shafie-khah & Pierluigi Siano & Vincenzo Loia & Aurelio Tommasetti & João P. S. Catalão, 2017. "A Review of Smart Cities Based on the Internet of Things Concept," Energies, MDPI, vol. 10(4), pages 1-23, March.
    6. Robert G. Hollands, 2008. "Will the real smart city please stand up?," City, Taylor & Francis Journals, vol. 12(3), pages 303-320, December.
    7. Kawaljeet Kaur Kapoor & Yogesh K. Dwivedi & Michael D. Williams, 2015. "Examining the role of three sets of innovation attributes for determining adoption of the interbank mobile payment service," Information Systems Frontiers, Springer, vol. 17(5), pages 1039-1056, October.
    8. Nicolaj Siggelkow & Jan W. Rivkin, 2005. "Speed and Search: Designing Organizations for Turbulence and Complexity," Organization Science, INFORMS, vol. 16(2), pages 101-122, April.
    9. Amel Attour & Alain Rallet, 2014. "Le rôle des territoires dans le développement des systèmes trans-sectoriels d'innovation locaux : le cas des smart cities," Innovations, De Boeck Université, vol. 0(1), pages 253-279.
    10. Hae-Ok Pyun & Anne-Sophie Lallemand, 2014. "To reform the public administration, is it an impossible mission ? Case study of French public administration reforms since 1980s [Réformer l’administration publique, une mission impossible ? Le ca," Post-Print hal-02957545, HAL.
    11. Paul Windrum, 2008. "Innovation and Entrepreneurship in Public Services," Chapters, in: Paul Windrum & Per Koch (ed.), Innovation in Public Sector Services, chapter 1, Edward Elgar Publishing.
    12. Stephen P. Osborne, 2006. "The New Public Governance?-super-1," Public Management Review, Taylor & Francis Journals, vol. 8(3), pages 377-387, September.
    13. Frambach, Ruud T. & Schillewaert, Niels, 2002. "Organizational innovation adoption: a multi-level framework of determinants and opportunities for future research," Journal of Business Research, Elsevier, vol. 55(2), pages 163-176, February.
    14. Paul Windrum & Per Koch (ed.), 2008. "Innovation in Public Sector Services," Books, Edward Elgar Publishing, number 4030.
    15. Martínez-Caro, Eva & Cegarra-Navarro, Juan Gabriel & García-Pérez, Alexeis & Fait, Monica, 2018. "Healthcare service evolution towards the Internet of Things: An end-user perspective," Technological Forecasting and Social Change, Elsevier, vol. 136(C), pages 268-276.
    16. Harris, Irina & Wang, Yingli & Wang, Haiyang, 2015. "ICT in multimodal transport and technological trends: Unleashing potential for the future," International Journal of Production Economics, Elsevier, vol. 159(C), pages 88-103.
    17. Erick Leroux & Pierre-Charles Pupion, 2015. "Modelling cloud computing adoption in major French local public authorities," Post-Print hal-02613001, HAL.
    18. Wanda J. Orlikowski, 2000. "Using Technology and Constituting Structures: A Practice Lens for Studying Technology in Organizations," Organization Science, INFORMS, vol. 11(4), pages 404-428, August.
    19. Amel Attour & Alain Rallet, 2014. "Le rôle des territoires dans le développement des systèmes trans-sectoriels d'innovation locaux : le cas des smart cities," Post-Print halshs-01062020, HAL.
    20. Dickerson, Mary Dee & Gentry, James W, 1983. "Characteristics of Adopters and Non-Adopters of Home Computers," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 10(2), pages 225-235, September.
    21. Wanda J. Orlikowski, 1992. "The Duality of Technology: Rethinking the Concept of Technology in Organizations," Organization Science, INFORMS, vol. 3(3), pages 398-427, August.
    22. Gary C. Moore & Izak Benbasat, 1991. "Development of an Instrument to Measure the Perceptions of Adopting an Information Technology Innovation," Information Systems Research, INFORMS, vol. 2(3), pages 192-222, September.
    23. Pollitt, Christopher & Bouckaert, Geert, 2004. "Public Management Reform: A Comparative Analysis," OUP Catalogue, Oxford University Press, edition 2, number 9780199268498.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Duygan, Mert & Fischer, Manuel & Ingold, Karin, 2023. "Assessing the readiness of municipalities for digital process innovation," Technology in Society, Elsevier, vol. 72(C).

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Wallbach, Sören, 2020. "Assimilation and Diffusion of Multi-Sided Platforms in Dynamic B2B Networks: Inhibiting Factors and Their Consequences," Publications of Darmstadt Technical University, Institute for Business Studies (BWL) 123277, Darmstadt Technical University, Department of Business Administration, Economics and Law, Institute for Business Studies (BWL).
    2. Wanda J. Orlikowski & C. Suzanne Iacono, 2001. "Research Commentary: Desperately Seeking the “IT” in IT Research—A Call to Theorizing the IT Artifact," Information Systems Research, INFORMS, vol. 12(2), pages 121-134, June.
    3. Josh Whitford & Francesco Zirpoli, 2014. "Pragmatism, Practice, and the Boundaries of Organization," Organization Science, INFORMS, vol. 25(6), pages 1823-1839, December.
    4. Humphrey M. Sabi & Faith-Michael E. Uzoka & Kehbuma Langmia & Felix N. Njeh & Clive K. Tsuma, 0. "A cross-country model of contextual factors impacting cloud computing adoption at universities in sub-Saharan Africa," Information Systems Frontiers, Springer, vol. 0, pages 1-24.
    5. Leroux, Erick & Pupion, Pierre-Charles, 2018. "Factors of adoption of eco-labelling in hotel industry," Technological Forecasting and Social Change, Elsevier, vol. 129(C), pages 194-209.
    6. Kummitha, Rama Krishna Reddy, 2020. "Why distance matters: The relatedness between technology development and its appropriation in smart cities," Technological Forecasting and Social Change, Elsevier, vol. 157(C).
    7. Kummitha, Rama Krishna Reddy, 2018. "Entrepreneurial urbanism and technological panacea: Why Smart City planning needs to go beyond corporate visioning?," Technological Forecasting and Social Change, Elsevier, vol. 137(C), pages 330-339.
    8. Humphrey M. Sabi & Faith-Michael E. Uzoka & Kehbuma Langmia & Felix N. Njeh & Clive K. Tsuma, 2018. "A cross-country model of contextual factors impacting cloud computing adoption at universities in sub-Saharan Africa," Information Systems Frontiers, Springer, vol. 20(6), pages 1381-1404, December.
    9. Andrés B. Agres & Gert-Jan Vreede & Robert O. Briggs, 2005. "A Tale of Two Cities: Case Studies of Group Support Systems Transition," Group Decision and Negotiation, Springer, vol. 14(4), pages 267-284, July.
    10. Lingming Chen & Md. Salamun Rashidin & Fei Song & Yi Wang & Sara Javed & Jian Wang, 2021. "Determinants of Consumer’s Purchase Intention on Fresh E-Commerce Platform: Perspective of UTAUT Model," SAGE Open, , vol. 11(2), pages 21582440211, June.
    11. Morgane De Halleux & Antonio Estache, 2018. "How “smart” are Latin American cities?," Working Papers ECARES 2018-05, ULB -- Universite Libre de Bruxelles.
    12. Arfi, Wissal Ben & Nasr, Imed Ben & Kondrateva, Galina & Hikkerova, Lubica, 2021. "The role of trust in intention to use the IoT in eHealth: Application of the modified UTAUT in a consumer context," Technological Forecasting and Social Change, Elsevier, vol. 167(C).
    13. Zhang, Qingyu & Vonderembse, Mark A. & Cao, Mei, 2009. "Product concept and prototype flexibility in manufacturing: Implications for customer satisfaction," European Journal of Operational Research, Elsevier, vol. 194(1), pages 143-154, April.
    14. Hajiheydari, Nastaran & Delgosha, Mohammad Soltani & Olya, Hossein, 2021. "Scepticism and resistance to IoMT in healthcare: Application of behavioural reasoning theory with configurational perspective," Technological Forecasting and Social Change, Elsevier, vol. 169(C).
    15. François-Xavier de Vaujany & Sabine Carton & Carine Dominguez-Perry & Emmanuelle Vaast, 2012. "Performativity and Information Technologies: An inter-organizational perspective," Post-Print halshs-00851315, HAL.
    16. Pamela J. Hinds & Diane E. Bailey, 2003. "Out of Sight, Out of Sync: Understanding Conflict in Distributed Teams," Organization Science, INFORMS, vol. 14(6), pages 615-632, December.
    17. Pascale Amans & Agnes Mazars & Fabienne Villesèque-Dubus, 2013. "Techniques de gestion et organisations du spectacle vivant : quels dispositifs de soutien et quelles interactions pour l'innovation artistique ?," Post-Print hal-01002362, HAL.
    18. Sara Moussawi & Marios Koufaris & Raquel Benbunan-Fich, 2021. "How perceptions of intelligence and anthropomorphism affect adoption of personal intelligent agents," Electronic Markets, Springer;IIM University of St. Gallen, vol. 31(2), pages 343-364, June.
    19. Luciana Cingolani & Tim Hildebrandt, 2022. "Incentive Structures for the Adoption of Crowdsourcing in Public Policy: A Bureaucratic Politics Model," Sustainability, MDPI, vol. 14(20), pages 1-16, October.
    20. Carine Dominguez-Péry & Lakshmi Narasimha Raju Vuddaraju & Isabelle Corbett-Etchevers & Rana Tassabehji, 2021. "Reducing maritime accidents in ships by tackling human error: a bibliometric review and research agenda," Journal of Shipping and Trade, Springer, vol. 6(1), pages 1-32, December.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:tefoso:v:174:y:2022:i:c:s0040162521006284. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.sciencedirect.com/science/journal/00401625 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.