A picture is worth a thousand words: how images influence information quality and information load in online reviews
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DOI: 10.1007/s12525-019-00345-y
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Cited by:
- Andreas J. Steur & Fabian Fritzsche & Mischa Seiter, 2022. "It’s all about the text: An experimental investigation of inconsistent reviews on restaurant booking platforms," Electronic Markets, Springer;IIM University of St. Gallen, vol. 32(3), pages 1187-1220, September.
- Hui-Ju Wang, 2022. "Understanding reviewer characteristics in online reviews via network structural positions," Electronic Markets, Springer;IIM University of St. Gallen, vol. 32(3), pages 1311-1325, September.
- Yue Guan & Yong Tan & Qiang Wei & Guoqing Chen, 2023. "When Images Backfire: The Effect of Customer-Generated Images on Product Rating Dynamics," Information Systems Research, INFORMS, vol. 34(4), pages 1641-1663, December.
- Benedikt M. Brand & Cristopher Siegfried Kopplin & Theresa Maria Rausch, 2022. "Cultural differences in processing online customer reviews: holistic versus analytic thinkers," Electronic Markets, Springer;IIM University of St. Gallen, vol. 32(3), pages 1039-1060, September.
- Janina Seutter & Kristin Kutzner & Maren Stadtländer & Dennis Kundisch & Ralf Knackstedt, 2023. "“Sorry, too much information”—Designing online review systems that support information search and processing," Electronic Markets, Springer;IIM University of St. Gallen, vol. 33(1), pages 1-19, December.
- Luis Filipe Lages & Nuno Catarino & Emanuel Gomes & Peter Toh & Carlos Reis-Marques & Mario Mohr & Sebastian Max Borde & Omid Asgari & Ronnie Figueiredo & Nuno Grosso & David Perez & Ana Ponte & Sílvi, 2023. "Solutions for the commercialization challenges of Horizon Europe and earth observation consortia: co-creation, innovation, decision-making, tech-transfer, and sustainability actions," Electronic Commerce Research, Springer, vol. 23(3), pages 1621-1663, September.
- Tim Kollmer & Andreas Eckhardt & Victoria Reibenspiess, 2022. "Explaining consumer suspicion: insights of a vignette study on online product reviews," Electronic Markets, Springer;IIM University of St. Gallen, vol. 32(3), pages 1221-1238, September.
- Kübler, Raoul V. & Lobschat, Lara & Welke, Lina & van der Meij, Hugo, 2024. "The effect of review images on review helpfulness: A contingency approach," Journal of Retailing, Elsevier, vol. 100(1), pages 5-23.
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More about this item
Keywords
Electronic word of mouth; Information overload; Information quality; Images;All these keywords.
JEL classification:
- M3 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Marketing and Advertising
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